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Added 5 mins ago
IG
Sales Representative – Glass Hardware Products
Ideal Glass Hardware Inc. (IGH)
Markham, ON
- Full-time
This is a hands-on role combining sales, customer service, order processing, and warehouse order fulfillment. You will work directly with contractors, installers, fabricators, builders, and…
Added 5 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Edson, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 mins ago
U
Personal vehicle driver
UPS
Kitchener, ON
- Part-time
Excellent customer contact and service skills
Added 5 mins ago
LC
Pharmacist, Hourly Full Time Evening
Loblaw Companies Limited
Winnipeg, MB
- Full-time
Commitment to providing exceptional customer service
Added 5 mins ago
I
Customer Experience Leader
Indigo
Brandon, MB
- $17.5 to $22.5 CAD / hour
- Part-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 5 mins ago
C
Deli Supervisor
Centra
Killarney, MB
- Full-time
Customer focused manager who can build a quality and loyal customer base;
Added 7 mins ago
A
Client Service Representative - Strathmore
ATB
Strathmore, AB
- Full-time
Proven customer service and/or sales experience.
Added 7 mins ago
A
Client Service Representative - Camrose
ATB
Camrose, AB
- Full-time
Proven customer service and/or sales experience.
Added 7 mins ago
A
Personal Banking Advisor - Camrose
ATB
Camrose, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 7 mins ago
EL
Store Manager Store Manager
Estée Lauder Companies
Vancouver, BC
- Full-time
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Added 7 mins ago
U
Scientifique Principale des Données-Ingénieur/Staff Data Scientist- Eng
UKG
Montreal, QC
- Full-time
…changeantes du travail de première ligne. Propulsée par une IA au service des personnes et des décennies de données sur la main-d’œuvre, elle transforme la connaissance des effectifs en…
Added 7 mins ago
BS
R&D Prototyping III / Prototypage R-D III
Boston Scientific
Montreal, QC
- Full-time
We are seeking an experienced R&D Prototyping Manufacturing Engineer to lead and support a small team of electromechanical technicians in delivering high-quality research and development…
Added 20 mins ago
HP
General Manager
Hôtel Place d'Armes, Corner Collection
Montreal, QC
- Full-time
…accommodations and food and beverage operations. They plan, organize, lead, and control the hotel’s operations to ensure that the company’s quality and performance standards are…
Added 20 mins ago
W
Logistics Coordinator
W3Global
Belleville, ON
- $55,000 to $65,000 CAD / year
- Full-time
…this role, you'll work closely with our After Sales Parts & Service (ASPS) team to support customer deliveries and ensure the seamless flow of parts and services to our global clients.…
Added 20 mins ago
SQ
Team Lead, Billing & Payment Services
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance…
Added 20 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Smiths Falls, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 20 mins ago
WC
(CAN) Food & Consumables Team Lead
Walmart Canada
Cobourg, ON
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 20 mins ago
RC
Assistant Manager
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Belleville, ON
- Full-time
…closely with the Site Manager to run day-to-day operations, lead and develop your team, drive membership growth, and deliver a consistently outstanding customer…
Added 20 mins ago
CR
Manager HCM Applications Support
Chartwell Retirement Residences
Mississauga, ON
- Full-time
Lead, coach, and develop the HCM operations support team, ensuring clear accountability, skill development, and strong customer service.
Added 20 mins ago
HP
Brand & Experience Lead
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- Full-time
…execution, and a sharp eye for detail. In this role, you will lead merchandising operations, ensure flawless stock presentation, and work closely with store leadership to create visually…
Added 20 mins ago
MH
Professional Engineer (Electrical Engineer)
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Winnipeg, MB
- Full-time
…in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions…
Added 20 mins ago
P
Client Services Associate - January 2027
proSapient
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
…projects effectively while delivering an exceptional standard of…
Added 20 mins ago
AC
Food Service Supervisor
Aramark Canada
Ottawa, ON
- Full-time
Time to step up your career! This is your moment to shine and lead the way for others too. We're hiring full-time Food Service Supervisors to join our passionate Food Services Team.…
Added 20 mins ago
VI
Immigration Case Manager
Verge Immigration Services Inc. | Licensed Foreign Worker Recruiters in Canada
Winnipeg, MB
- Full-time
We're hiring a senior Case Manager to own our files from retainer to decision. You'll run the deadline tracker, lead our case workers, and make sure every file that reaches the RCIC is…
Added 20 mins ago
AI
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
VECTOR partnership - primary user of VECTOR for customer drafts, technical responses, ODD generation, comparison briefs, and quote drafting. Reviews, validates, modifies, and sends VECTOR…

Minerals Technologies

Customer Service Representative - Manufacturing

Normerica Inc., Brantford, ON, N3R 7J7, Canada

Pay: $29.00/hr - $34.00/hr · Full-time

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Job details

Pay: Pay: $29.00/hr - $34.00/hr
Job type: Full-time
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.

We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.

Company: American Colloid Company (ACC), a Minerals Technologies company, is well known for establishing the global standard for premium foundry-grade bentonite and green sand molding materials for the metalcasting industry since 1927.

Job Title: Customer Service Representative

Location: Canada | Brantford, Ontario

Pay: $29.00/hr - $34.00/hr

What We Offer:

Competitive pay, commensurate with experience
Health/Dental/Vision plans
401k company match
Life Insurance
Short Term Disability & Long-Term Disability
Educational Assistance
Employee Assistance Plan

Responsibilities

While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships. We strive to provide our customers with prompt and accurate service to promote customer loyalty.

Primary Duties & Responsibilities

Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires
Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment, and delivery
Works closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.
Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues
Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics.
Liaise with customers and carriers to schedule both shipment pick-up and delivery appointments
Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
Reports, monitors and provides feedback to customers on complaints and corrective actions
Other duties as assigned

OE/Lean: Per department policy

Qualifications

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: Associates degree preferred, but not required

Knowledge, Skills & Abilities: Customer Service experience; computer/data entry experience; good communication/organizational skills; ability to multi-task

At least 3 years experience as a Customer Service professional for a manufacturing company
Proficiency with MS Office and Outlook a must; experience with Oracle and EDI a plus
Excellent Customer Service, written and verbal communication skills
A high degree of professionalism
Strong collaborative, problem solving and interpersonal skills
Great organizational and prioritizing abilities
Superior multi-tasking abilities and very detail oriented
Must be reliable and able to work independently under minimal supervision
Desire to work in a fast-paced environment

Travel: Minimal

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times. Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.

Work Hours: Full-time hours required

Artificial Intelligence in the Hiring Process

We use technology, including artificial intelligence (AI)–enabled tools, to support certain aspects of our recruitment and selection process. These tools may assist with tasks such as reviewing applications, identifying candidates whose qualifications align with the role, scheduling interviews, or improving the overall efficiency and consistency of our hiring process.

AI tools do not make final hiring decisions. All employment decisions are reviewed and confirmed by qualified human decision‑makers.

We are committed to using AI responsibly and in accordance with applicable laws in Ontario and Canada, including privacy, human rights, and accessibility legislation. We take reasonable measures to ensure that AI tools are used in a fair, transparent, and non‑discriminatory manner.

If you require accommodation at any stage of the hiring process, or if you have questions about the use of AI in recruitment, please contact us and we will work with you to meet your needs.

Federal Applicant Information

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More about this job

Responsibilities

The role involves managing the entire order process from placement to invoicing while building strong business relationships with customers. You will act as a liaison between internal departments and external customers to ensure prompt service and resolve inquiries.

Requirements

Candidates should have at least 3 years of customer service experience in a manufacturing environment and proficiency in MS Office. An associate degree is preferred, along with strong organizational, communication, and problem-solving abilities.

Skills

Customer service
Order management
Data entry
Communication
Organizational skills
Multi-tasking
Problem solving
Interpersonal skills
Detail oriented
MS Office
Outlook
Oracle
EDI
Logistics coordination

Benefits

Health insurance
Dental insurance
Vision insurance
401k company match
Life insurance
Short term disability
Long term disability
Educational assistance
Employee assistance plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Manufacturing
Order Management
EDI
Oracle
MS Office
Outlook
Logistics
Foundry-grade bentonite
Metalcasting
Invoicing
Data Entry
Sales Support
Supply Chain
Communication
Problem Solving
Customer Loyalty
Inventory
Reporting
Corrective Actions

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