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Added 1 min ago
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Billing Quality Lead -Temporary Full Time
CarePartners
Mississauga, ON
- Full-time
- Temporary
We are currently looking for someone to join our team in the role of Billing Quality Lead in our Mississauga office. The ideal candidate will have a strong customer-service focused attitude…
Added 15 mins ago
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Senior Digital Project Manager - 6 month FTC
DEPT®
Toronto, ON
- $70,000 to $80,000 CAD / year
…Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI.…
Added 16 mins ago
Project Coordinator
WF Group Inc.
Kitchener, ON
Lead or support departmental initiatives, including adaptation of new software systems, process improvements, branding updates, and other operational related projects.
Added 30 mins ago
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Manager, Machine Learning Engineering - Agent Factory (
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
We are seeking a Manager to lead the development of AI agents for our HR and Finance business. You will be responsible for building and mentoring a high-performing engineering team, driving…
Added 30 mins ago
PV
Senior Financial Analyst, FP&A Supply Chain Finance (Transportation & Inventory)
Pet Valu
Markham, ON
- Full-time
Lead budgeting, forecasting, and month-end reporting for:
Added 45 mins ago
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Senior Manager, Data Science – Marketing Measurement & Analytics
TD
Toronto, ON
- Full-time
The Senior Manager, Data Science – Marketing Measurement & Analytics will lead a team responsible for advancing how TD measures, understands and optimizes Marketing performance.
Added 45 mins ago
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Senior Forward Deployed Specialist
McKesson
Mississauga, ON
- Full-time
You will lead the front end of the AI delivery lifecycle. You will understand workflows, frame problems, assess technical options, build and test prototypes, and validate value with users.…
Added 45 mins ago
Staff FullStack Engineer, Secures AI
Okta
Toronto, ON
You will lead the technical implementation of our four-pillar maturity model - Discover, Onboard, Protect, and Govern - to provide enterprise-grade visibility and governance for both human…
Added 45 mins ago
CI
Student Intern, Aerospace and Defense, Material Pricing and Product Data
Celestica International LP
Toronto, ON
- $24 to $30 CAD / hour
…management and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. Working with the…
Added 1 hour ago
Fullstack Developer
Appnovation Technologies
Toronto, ON
You will work closely with the team's Technical Lead, project manager, business analyst and QA, and help connect the platform to a range of digital health devices.
Added 1 hour ago
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Customer Service Representative - Manufacturing
Minerals Technologies
Brantford, ON
- Full-time
Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry,…
Added 1 hour ago
PC
Project Support Office Senior Associate
Pwc Canada
Toronto, ON
- Full-time
…relationships, prioritizing smooth communication and efficient service delivery. You will utilize strong organizational skills and attention to detail to support the overall client…
Added 1 hour ago
Test Automation Lead
Freedom Mobile
Toronto, ON
Drive an automation-first quality testing strategy and lead the design, implementation, and scaling of automation solutions across programs.
Added 1 hour ago
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AVP, Deal Pricing, Methodology & Proposition
Pacific Life Re
Toronto, ON
- Full-time
Ensure our pricing frameworks are well understood by the teams using these and lead delivery of training to maintain standards and technical excellence
Added 1 hour ago
Senior Manager, HR Business Partner (Technology)
Scotiabank
Toronto, ON
People Project Delivery: Lead the development and delivery of scalable, data-driven people strategies and programs that strengthen workforce capabilities, enhance organizational…
Added 1 hour ago
T
Senior Audit Manager, (Business Intelligence & Analytics)
TD
Toronto, ON
- Full-time
The Senior Audit Manager, Business Intelligence & Analytics is responsible for leading the strategy, development, and delivery of business intelligence, management reporting, and…
Added 1 hour ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
We are looking for an experienced Senior Business Systems Analyst to lead the Volcker regulatory reporting workstream within Market Risk Technology. This is a senior, hands-on role for…
Added 1 hour ago
C
Consultant, Business System Analysis
CIBC
Toronto, ON
- Full-time
You’ll be joining CIBC Team as a Consultant, Business Systems Analysis. You’ll lead complex projects to design strategic solutions aligned to CIBC’s enterprise architecture roadmap. As a…
Added 1 hour ago
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Full Stack. Net Developer
Nutrien
Saskatoon, SK
- Full-time
Serve as the Platform Technical Lead for assigned custom application platforms, providing technical direction, delivery oversight, and day-to-day leadership for sustainment and enhancement…
Added 1 hour ago
Associate, Programmatic
WPP Media
Toronto, ON
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic…
Added 1 hour ago
Assistant Scientist - Biophysics / SPR
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Nemiscau, QC
…through Chemomics, our approach to unlocking value from every data point. Whether you’re exploring a new target or refining a lead, we help you discover high-quality molecules with greater…
Added 1 hour ago
Senior FPGA Research Engineer
Barco
Vancouver, BC
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Senior Data Scientist
Helcim Inc
Calgary, AB
Keep Helcim adapting and scaling fast by shipping production-grade data products in rapid 2-4 week cycles. You will have the autonomy to take your ideas from research to delivery, with the…
Added 2 hours ago
C
Customer Success Manager, Public Sector & Defence
Cohere
Ottawa, ON
- $150,000 to $215,000 USD / year
- Full-time
…expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative…
Added 2 hours ago
A
Technology Strategy & Transformation Senior Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
…management skills. Your expertise? Advising banking clients on data-driven technology strategies to transform their business operations or business model so they can exceed their strategic,…

Minerals Technologies

Customer Service Representative - Manufacturing

Normerica Inc., Brantford, ON, N3R 7J7, Canada

Pay: $29.00/hr - $34.00/hr · Full-time

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Job details

Pay: Pay: $29.00/hr - $34.00/hr
Job type: Full-time
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.

We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.

Company: American Colloid Company (ACC), a Minerals Technologies company, is well known for establishing the global standard for premium foundry-grade bentonite and green sand molding materials for the metalcasting industry since 1927.

Job Title: Customer Service Representative

Location: Canada | Brantford, Ontario

Pay: $29.00/hr - $34.00/hr

What We Offer:

Competitive pay, commensurate with experience
Health/Dental/Vision plans
401k company match
Life Insurance
Short Term Disability & Long-Term Disability
Educational Assistance
Employee Assistance Plan

Responsibilities

While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships. We strive to provide our customers with prompt and accurate service to promote customer loyalty.

Primary Duties & Responsibilities

Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires
Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment, and delivery
Works closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.
Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues
Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics.
Liaise with customers and carriers to schedule both shipment pick-up and delivery appointments
Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
Reports, monitors and provides feedback to customers on complaints and corrective actions
Other duties as assigned

OE/Lean: Per department policy

Qualifications

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: Associates degree preferred, but not required

Knowledge, Skills & Abilities: Customer Service experience; computer/data entry experience; good communication/organizational skills; ability to multi-task

At least 3 years experience as a Customer Service professional for a manufacturing company
Proficiency with MS Office and Outlook a must; experience with Oracle and EDI a plus
Excellent Customer Service, written and verbal communication skills
A high degree of professionalism
Strong collaborative, problem solving and interpersonal skills
Great organizational and prioritizing abilities
Superior multi-tasking abilities and very detail oriented
Must be reliable and able to work independently under minimal supervision
Desire to work in a fast-paced environment

Travel: Minimal

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times. Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.

Work Hours: Full-time hours required

Artificial Intelligence in the Hiring Process

We use technology, including artificial intelligence (AI)–enabled tools, to support certain aspects of our recruitment and selection process. These tools may assist with tasks such as reviewing applications, identifying candidates whose qualifications align with the role, scheduling interviews, or improving the overall efficiency and consistency of our hiring process.

AI tools do not make final hiring decisions. All employment decisions are reviewed and confirmed by qualified human decision‑makers.

We are committed to using AI responsibly and in accordance with applicable laws in Ontario and Canada, including privacy, human rights, and accessibility legislation. We take reasonable measures to ensure that AI tools are used in a fair, transparent, and non‑discriminatory manner.

If you require accommodation at any stage of the hiring process, or if you have questions about the use of AI in recruitment, please contact us and we will work with you to meet your needs.

Federal Applicant Information

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More about this job

Responsibilities

The role involves managing the entire order process from placement to invoicing while building strong business relationships with customers. You will act as a liaison between internal departments and external customers to ensure prompt service and resolve inquiries.

Requirements

Candidates should have at least 3 years of customer service experience in a manufacturing environment and proficiency in MS Office. An associate degree is preferred, along with strong organizational, communication, and problem-solving abilities.

Skills

Customer service
Order management
Data entry
Communication
Organizational skills
Multi-tasking
Problem solving
Interpersonal skills
Detail oriented
MS Office
Outlook
Oracle
EDI
Logistics coordination

Benefits

Health insurance
Dental insurance
Vision insurance
401k company match
Life insurance
Short term disability
Long term disability
Educational assistance
Employee assistance plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Manufacturing
Order Management
EDI
Oracle
MS Office
Outlook
Logistics
Foundry-grade bentonite
Metalcasting
Invoicing
Data Entry
Sales Support
Supply Chain
Communication
Problem Solving
Customer Loyalty
Inventory
Reporting
Corrective Actions

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