Jobs in Canada

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Added 2 months ago
V
Senior Product Manager, Credit Card Products, Digital Enablement
Vancity
Toronto, ON · Vancouver, BC
- Full-time
As a Senior Product Manager, Credit Card Products, Digital Enablement, you will lead the strategy, roadmap, and delivery of digital experiences that support the end-to-end credit card…
Added 2 months ago
MN
National Quality & Compliance Manager
Modern Niagara
Vaughan, ON
- Full-time
The National Quality & Compliance Manager is responsible for developing, implementing, maintaining, and continually improving the organization's quality management and regulatory compliance…
Added 2 months ago
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Sales Manager
QXO
Montreal, QC
- Full-time
Drive profitable revenue growth through strategic customer acquisition, retention, and expansion initiatives.
Added 2 months ago
CRM AND LOYALTY MANAGER
Boutique La Vie En Rose
Montreal, QC
Reporting to the Director, CRM and Loyalty, the Manager, CRM and Loyalty leads loyalty, customer relationship management, and data-driven customerstrategies for La Vie en Rose and Bikini…
Added 2 months ago
AA
Commercial Account Manager
Advance Auto Parts
Kitchener, ON
- Full-time
Must have a valid driver's license and be fleet safety certified
Added 2 months ago
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Chargé de projet sénior
BGIS
Calgary, AB
- Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 2 months ago
T
Sales Development Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Advertised as : Sales Development Representative, Partner Manager, Account Manager but actual role title is B2B Sales Customer Expert II
Added 2 months ago
LC
Store Manager in Training
Loblaw Companies Limited
Whitby, ON
- Full-time
As a Store Manager in Training, you'll complete a comprehensive training program that prepares you for success in leading a high-performing store.
Added 2 months ago
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Director, Account Management (INTERNAL APPLICANTS ONLY)
Minga
Kelowna, BC
- Full-time
Reporting to the CRO the Director, Account Management owns Minga's post-sale commercial motion including retention, expansion, and customer health for the Account Management organization.…
Added 2 months ago
MI
Controller
Magna International
St. Thomas, ON
- $125,000 to $155,000 CAD / year
- Full-time
…compensation package, such as bonuses, the Continuous Improvement Program, GRRSP Matching, MBC Program, and other variable…
Added 2 months ago
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Manager, Customer Success
hive.co
Remote, Canada
- $100,000 to $146,000 CAD / year
- Full-time
- Remote
We’re looking for a Manager of Customer Success to lead and scale our Customer Success team. You’ll be responsible for driving retention, expansion, and operational excellence across our…
Added 4 months ago
M
Analyst, Platform & Enablement
McAfee
Waterloo, ON · UNAVAILABLE, Ontario
- Full-time
We are seeking a Data Analyst to join the Analytics Architecture team within McAfee’s Analytics Platform & Enablement organization. In this role you will build, validate, and maintain the…
Added 2 months ago
OA
Service Advisor -OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 3 months ago
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Account Manager
Gallagher
Victoria, BC
- Full-time
The role of the Account Manager is to provide partnership to the Sales Leader in the servicing, retention and growth of a group of clients. Position also liaises with insurance companies…
Added 2 months ago
O
Customer Success Manager
Optix
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
As a Customer Success Manager, you'll start by owning the complete client journey for your portfolio - from their first onboarding call through renewal and expansion. That gives you deep,…
Added 2 months ago
AW
Sr. Manager, Physical Design Engineering, Annapurna Labs
Amazon Web Services (AWS)
Toronto, ON
- Full-time
We’re looking for a Senior Manager, Physical Design Engineering to build and lead a world-class Physical Design team delivering multi-billion-transistor ML accelerator SoCs on latest tech…
Added 2 months ago
T
Sales Development Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Advertised as : Sales Development Representative, Partner Manager, Account Manager but actual role title is B2B Sales Customer Expert II
Added 2 months ago
T
Ads Sales Account Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Advertised as : Sales Development Representative, Partner Manager, Account Manager but the actual role title is B2B Sales Customer Expert II
Added 2 months ago
T
Ads Sales Partner Account Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Advertised as : Sales Development Representative, Partner Manager, Account Manager but the actual role title is B2B Sales Customer Expert II
Added 2 months ago
TA
District Sales Manager, Business Development
Trail Appliances BC
Vancouver, BC · Greater Vancouver, BC
- Full-time
…execution matter? Trail Appliances is looking for a District Sales Manager, Business Development to lead and expand our Multi-Family Builder Sales team across…
Added 2 months ago
Director of Client Services -Sales - Branded Promotional Merchandise
BDA
Waterloo, ON
You will be responsible for leading a team which may consist of National Account Director(s), National Account Manager(s), Account Manager(s) and Associate Account Manager(s), driving…
Added 2 months ago
SB
Coordinator, Quality Assurance
Skyservice Business Aviation
Dorval, QC
- Full-time
Establish and maintain standards for site-specific quality assurance inspections and technical record retention.
Added 2 months ago
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Assistant Property Manager
Greystar
Toronto, ON
- Full-time
Incumbents must have all licenses and/or certifications as required by Province and Local jurisdictions
Added 2 months ago
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Asset Management Lead
McElhanney
BC · British Columbia, Canada
- Full-time
Establish practical approaches to asset data governance, including data standards, ownership, lifecycle tracking, quality assurance, and historical record retention.
Added 2 months ago
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Manager, Total Rewards and Human Resources
Baycrest
Toronto, ON
- Full-time
Reporting to the Director, HR Shared Services, the Manager, Total Rewards and Human Resources is responsible for the leadership, administration, and continuous improvement of Baycrest's…

Minga

Director, Account Management (INTERNAL APPLICANTS ONLY)

Kelowna, BC, V1Y 0C2, Canada

Full-time

Apply on minga.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Aug 26, 2026

Original job description

THIS IS FOR INTERNAL APPLICANTS ONLY

About Minga

Minga means community. It’s the belief that we achieve more together than we ever could alone. At Minga, joining our team isn't just about a new role, it's about joining a collective that is deeply invested in your growth, your impact, and your connection to the people around you.

We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it.

We are a tight-knit group of curious, low-ego humans who genuinely enjoy the "we" over the "me."

Supportive Growth: You aren’t on an island. You’ll have the autonomy to do your best work and a community that has your back every step of the way.
Shared Ownership: Whether at our Kelowna HQ or remote, you’re a vital part of a team that cares as much about the people as the product.
Real Impact: Everything we do supports the educators and students we serve, creating a ripple effect of connection in schools everywhere.

Ready to be part of the community? Come help us make school life better for everyone. 💙

The Role

We’re not just hiring for a position, we’re adding a teammate

Reporting to the CRO the Director, Account Management owns Minga's post-sale commercial motion including retention, expansion, and customer health for the Account Management organization. The Director, Account Management will lead the x2 Managers, Account Management and are ultimately accountable for GRR, NRR, and the quality of every customer relationship in the book.

This is a leadership role that operates at two levels simultaneously: setting the strategic direction for how Minga retains and grows its customer base, and being close enough to the team to know when something needs to change before the data tells you. You are the bridge between the AM organization and the rest of the company, bringing the customer perspective to Product, partnering with Sales on the expansion motion, and reporting the commercial health of the book to the executive team.

What You’ll Do 🚀

Organizational Leadership

Lead and develop the x2 Managers, Account Management, setting the direction and performance standards for the function
Create a culture of ownership, proactivity, and commercial accountability across the Account Management team
As needed, support recruitment of talent into the management layer; build succession depth within the AM organization
Allocate resources across the AM team as the customer base and growth targets evolve

Revenue & Retention Strategy

Own the company's GRR and NRR targets; set the strategy for how the post-sale org delivers on them
Design and maintain the customer segmentation model - defining how accounts are tiered, resourced, and managed based on size, complexity, and strategic value
Build the early-warning and intervention system that catches churn risk before it becomes churn
Develop the upsell and expansion playbook in partnership with the Director of Sales - ensuring AM-identified opportunities convert through the AE motion

Customer Strategy & Advocacy

Lead the business review and QBR program; define the cadence and format by account tier
Own the advocacy and reference pipeline, building a network of champion districts that accelerate new sales
Represent the customer voice to the executive team and Product organization; translate retention patterns into actionable strategic input

Cross-Functional Leadership

Partner with the Director of Sales on the AE ↔ AM expansion deal model. Clear lanes, clean collaboration, and no revenue left on the table
Work with Marketing and Customer Experience on customer marketing programs, case studies, and co-selling motions
Coordinate with the Implementation function to ensure AM handoffs from go-live are complete and actionable
Report AM team performance including GRR, NRR, health trends, churn analysis to the executive team on a regular cadence

What Success Looks Like 🎯

In the first 30 days:

Complete picture of the current AM book; health by tier, renewal pipeline, and team capacity
Relationships established with the Director of Sales, Director of Customer Experience, Product, and leadership team.
Assessment of the current touch model process and playbook, with a view on highest-impact improvements

In the first 90 days:

Updated customer segmentation model and resource allocation strategy for the AM team
GRR/NRR forecast presented to the executive team with confidence
Individual development plans in place for each AM in partnership with the Manager, Account Management

Ongoing:

Gross Revenue Retention (GRR)
Net Revenue Retention (NRR
Renewal rate
Healthy, growing advocate and reference pipeline
AM team retention - building an environment people want to stay and grow in

What We Require ✅

5-8+ years in customer success or account management in B2B SaaS, with at least 3 years leading managers or senior leaders
Proven ownership of GRR and NRR at a company level, not just a team level
Experience building and scaling account management organizations in a named-book, renewal-focused model
Strategic thinker with the ability to design customer segmentation models, retention programs, and expansion motions
Strong cross-functional leadership - you've partnered effectively with Sales, Product, and Marketing to improve commercial outcomes
Excellent executive communication - you present performance data clearly and drive decisions at the leadership level
HubSpot or equivalent CRM and CS tooling experience
K-12 EdTech or education sector experience is a strong asset

Who You Are 🌟

A strategic owner - you see GRR and NRR as the outcomes of a system, and you build that system deliberately
A people developer - your managers are better leaders because of how you coach them
Commercially sharp and analytically driven, you make decisions based on data, not instinct alone
A connector - you hold the AE/AM expansion motion together and keep that seam clean and productive
A clear and confident communicator at the executive level, you don't just report results, you explain what's driving them and what you're doing about it
Mission-aligned - you believe that customer retention and customer success are the same thing, and that Minga's impact on schools depends on getting it right

Role Compensation 💰

OTE: $165,000-$205,000 + Equity

Compensation Philosophy & Transparency 💰

At Minga, we believe compensation should reflect impact, fairness, and market alignment, supporting our mission to empower educators and students while building a high-performing, people-first culture. Our standard is to pay at or near the midpoint of the range unless there is a clear business rationale to vary. This approach allows for growth and provides room to learn and develop within the role. We also conduct annual compensation reviews in November, which take into account both market benchmarks and individual performance.

Check out our Benefits & Perk Page for a full review of the overall compensation package.

AI at Minga 🤖

At Minga, we believe AI should make your work faster, smarter, and less repetitive - not more complicated. AI is meant to augment how we work, not replace human thinking or judgment

Leverage AI, but stay you. We expect you to use the tools available to you, but remember that Minga is built on real people. Your resume and "Why Minga" answer will be read by a real life human, so give us a glimpse of the person behind the profile.
During your interview we value your unique voice over a perfect prompt. It's okay to not answer perfectly.

What You Can Expect From Us 💙

At Minga, you’re more than just an application, you’re a real person with a story we want to hear.

We believe in clear communication, mutual respect, and ensuring every candidate walks away feeling valued, whether we end up working together or not.

Ready to Apply? 👋

If this role feels like a fit or even a maybe, hit apply.

We’re genuinely excited to learn more about you. Let’s build something meaningful together.

Apply on minga.bamboohr.com About employer

More about this job

Responsibilities

The Director of Account Management is responsible for the post-sale commercial strategy, including retention, expansion, and customer health. They will lead the account management team, set performance standards, and act as a bridge between the customer and internal departments like Product and Sales.

Requirements

Candidates must have 5-8+ years of experience in customer success or account management within B2B SaaS, with at least 3 years in a leadership role. Proven success in managing GRR and NRR targets and experience with CRM tooling are essential requirements.

Skills

Account Management
Customer Success
B2B SaaS
Leadership
Strategic Planning
Revenue Retention
Customer Segmentation
Cross-functional Leadership
Data Analysis
Executive Communication
HubSpot
CRM
K-12 EdTech
Team Development
Sales Partnership

Benefits

Equity
Annual compensation reviews

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B SaaS
GRR
NRR
Customer Success
Leadership
Strategic Planning
Customer Segmentation
HubSpot
CRM
K-12 EdTech
Education Sector
Revenue Strategy
Cross-functional Collaboration
Executive Reporting
Team Development
Retention
Expansion
Customer Advocacy
QBR
Data-driven Decision Making
Performance Management
Succession Planning
Commercial Accountability
Customer Health

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Jobs in Canada