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Added 1 month ago
M
Manager, Customer Implementation (INTERNAL APPLICANTS ONLY)
Minga
Kelowna, BC
- Full-time
Minga means community. It’s the belief that we achieve more together than we ever could alone. At Minga, joining our team isn't just about a new role, it's about joining a collective that…
Added 2 months ago
R
Program Facilitator - Full Time, 12 Month Contract
Reena
Toronto, ON
- $31.1 CAD / hour
- Full-time
- Temporary
The Program Facilitator is responsible for creating and implementing recreational, educational and therapeutic programs for individuals supported by Reena to enhance life and social skills,…
Added 1 month ago
OH
Nurse Practitioner
Ontario Health atHome
Mississauga, ON
- $57.89 to $67.36 CAD / hour
- Temporary
Reporting to the Manager, Patient Services, as an integrated member of the Palliative Care Team, the Nurse Practitioner (NP) supports the Ontario Health atHome Mississauga Halton Palliative…
Added 1 month ago
RD
Associate Wealth Advisor- EN
RBC Dominion Securities
Montreal, QC
- Full-time
…team. In this role, you will work closely with the portfolio manager to deliver high-quality and comprehensive financial planning to high-net-worth individuals, families, and business…
Added 1 month ago
ZI
Community Property Manager - Woodstock, ON
Zekelman Industries
Woodstock, ON
- Full-time
As a Community Property Manager at Z Modular, a division of Zekelman Industries, you will play a key role in leading daily operations and cultivating a thriving residential community in…
Added 1 month ago
ZI
Community Maintenance Supervisor - Woodstock, ON
Zekelman Industries
Woodstock, ON
- Full-time
As a Community Maintenance Manager at Zekelman Industries, you will play a key role in ensuring the safety, efficiency, and welcoming environment of our community facilities. This position…
Added 1 month ago
ZI
Community Maintenance Supervisor - Tecumseh, ON
Zekelman Industries
Tecumseh, ON
- Full-time
As a Community Maintenance Manager at Zekelman Industries, you will play a key role in ensuring the safety, efficiency, and welcoming environment of our community facilities. This position…
Added 1 month ago
CI
Operations Manager
Colliers International
Toronto, ON
- Full-time
This position is for an Operations Manager based at Cedarbrae Centre in Scarborough, Ontario***
Added 1 month ago
YO
ECE IT
YMCA of Southern Interior BC
Lake Country, BC
- Full-time
Reporting to the Manager, Childcare, the ECE Infant/Toddler Educator plays an important role in creating nurturing, engaging, and developmentally appropriate learning environments. You will…
Added 1 month ago
MC
Member Services Representative - Full Time
Meridian Credit Union
Hamilton, ON
- $45,000 to $49,900 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 1 month ago
TS
Assistant Store Manager
Tokyo Smoke
Barrie, ON
- Full-time
Support the Store Manager with the store’s Health and Safety programs, following legislated programs and reporting requirements.
Added 1 month ago
TS
Educator/Key Holder
Tokyo Smoke
Barrie, ON
- Part-time
Reporting to the Store Manager, Educator own an area of the retail business and use strong leadership skills to create an exceptional experience for retail staff and customers. As a member…
Added 1 month ago
Prepared Foods - Clerk Department Second Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Grand Falls-Windsor, NL
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.
Added 1 month ago
Front End - Supervisor Front End
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Surrey, BC
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.
Added 1 month ago
KC
Volunteer Community Engagement Facilitator
KCR Community Resources
Kelowna, BC
- Part-time
Do you thrive on connecting people, supporting volunteerism, and building community relationships? KCR Community Resources is seeking a Volunteer Community Engagement Facilitator to…
Added 1 month ago
US
Social Media Assistant
UFV SUS
Abbotsford, BC
- Part-time
…health and dental plan. SUS also provides support to an active community by organizing events, overseeing clubs and associations, and providing wellness and developmental programming. As…
Added 1 month ago
WC
Youth Worker, In-Home Intensive Program (2026-214-YPS)
WoodGreen Community Services
Toronto, ON
- Contract
Program Overview – Youth Programs & Services, In-home Intensive Programs
Added 1 month ago
A
Lead
ARC'TERYX
Kelowna, BC
- $22.99 to $25.48 USD / hour
- Full-time
As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest…
Added 1 month ago
D
People and Culture Manager
DIALOG
Toronto, ON
- Full-time
Partner with the Studio Chair and Studio Operations Manager to align people's priorities, strengthen team effectiveness, and foster an engaging, flexible, and community-centered studio…
Added 1 month ago
Senior Sales Planning and Strategy Manager
Riverside Natural Foods Ltd.
Toronto, ON
The Sr. Sales Strategy Manager translates Canadian business priorities into clear commercial strategies and actionable plans, connecting Sales with key cross-functional partners to drive…
Added 1 month ago
Produce Utility Clerk (Creekside)
Calgary Co-op
Calgary, AB
…respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative…
Added 1 month ago
CM
Indigenous Designated Psychosocial Clinician II- Repost
CancerCare Manitoba
Winnipeg, MB
- Volunteer
Reporting to the Program Manager – Hope & Healing Program and with guidance from the Clinical Lead, Psychosocial Oncology Program, the Psychosocial Oncology Clinician II provides…
Added 1 month ago
AE
Lead
Arc'teryx Equipment
Kelowna, BC
- $22.99 to $25.48 USD / hour
- Full-time
As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest…
Added 1 month ago
WC
Optician, Dual Licensed
Walmart Canada
Windsor, ON
- Full-time
Position Summary...The Optician, Dual Licensed reports to the Vision Centre Manager and provides the Store with expertise on the ordering and dispensing of quality eyewear while maximizing…
Added 1 month ago
RN
Senior Sales Planning and Strategy Manager
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
The Sr. Sales Strategy Manager translates Canadian business priorities into clear commercial strategies and actionable plans, connecting Sales with key cross-functional partners to drive…

Minga

Manager, Customer Implementation (INTERNAL APPLICANTS ONLY)

Kelowna, BC, V1Y 0C2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 14, 2026

Original job description

About Minga

Minga means community. It’s the belief that we achieve more together than we ever could alone. At Minga, joining our team isn't just about a new role, it's about joining a collective that is deeply invested in your growth, your impact, and your connection to the people around you.

We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it.

We are a tight-knit group of curious, low-ego humans who genuinely enjoy the "we" over the "me."

Supportive Growth: You aren’t on an island. You’ll have the autonomy to do your best work and a community that has your back every step of the way.
Shared Ownership: Whether at our Kelowna HQ or remote, you’re a vital part of a team that cares as much about the people as the product.
Real Impact: Everything we do supports the educators and students we serve, creating a ripple effect of connection in schools everywhere.

Ready to be part of the community? Come help us make school life better for everyone. 💙

The Role

We’re not just hiring for a position, we’re adding a teammate

The Manager, Implementation Management leads and develops Minga's team of Implementation Managers, the people who take a signed school and/or district from contract to a live, trained, working product. Your mandate is to make sure every new customer launches fast, launches well, and hands off to Account Management with everything the AM needs to build a great long-term relationship.

This is a player-coach role. You understand the technical and operational details of implementation deeply enough to mentor your team through complex launches, while staying senior enough to set the process, manage capacity, and hold the function accountable to its performance targets.

Between launches, your IMs are also Minga's deepest technical and product experts on the customer-facing side - running special projects across the existing base, owning the implementation of product upgrades, and getting pulled in by Account Managers and Account Executives when an account needs implementation-grade depth. Your job is to make sure that work is resourced and prioritized alongside new launches, and delivered to the same standard.

What You’ll Do 🚀

Team Leadership & Development

Lead, coach, and develop a team of Implementation Managers through 1:1s, project reviews, and direct coaching on active accounts
Set clear performance expectations against time-to-value, on-time launch rate, training completion, and handoff quality
Build individual development plans; develop IMs into increasingly autonomous, high-quality practitioners
Recruit, interview, and onboard new Implementation Managers; own their ramp to independent account ownership
Set expectations for IMs to run special projects, product upgrades, and SME support work between launches, each one leaving behind a reusable playbook

Capacity & Project Management

Manage implementation capacity across the team; match IM workload to the incoming pipeline from Sales and to special-project and upgrade demand from the existing base
Prioritize account assignments based on size, complexity, and academic calendar constraints
Prioritize special projects - platform migrations, product upgrades, new capability rollouts - and SME requests from Account Management alongside new implementations
Maintain visibility across all active implementations; identify at-risk projects and intervene early
Track team-level KPIs weekly; forecast on-time launch rates and flag risks to the Director Customer Experience

Process, Playbook & Tooling

Build and maintain the implementation playbook: project templates, technical configuration guides, training frameworks, and handoff documentation standards
Own the technical toolset for implementation, rostering platforms (Clever, ClassLink, OneRoster), SSO configuration, and data validation workflows
Drive continuous improvement in implementation speed and quality through process iteration and tooling enhancements
Maintain and improve the standards for the written handoff from Implementation to Account Management
Maintain a library of playbooks from completed special projects and upgrades so improvements compound across the team

Cross-Functional Partnership

Partner with the AE team on handoff documentation quality - ensure IMs receive complete handoffs and provide feedback when they don't
Work with the Managers, Account Management on the go-live handoff process, and on the SME requests, escalations, and upsell/expansion signals IMs surface from the base
Ensure IMs have bandwidth to support Account Executives on trials and technical evaluations when pulled in for implementation-grade depth
Bring recurring technical friction points to the Product team as a structured input to the roadmap
Report team performance, capacity, and risk to the Director, Customer Experience

What Success Looks Like

In the first 30 days:

Full understanding of the current implementation process, tooling, and team capacity
Active implementations reviewed with each IM; risk flags identified and addressed
Relationships established with AE team and Account Management

In the first 90 days:

Implementation playbook reviewed and updated with any identified gaps
Capacity model built for current pipeline
Individual development plans in place for each IM
First special project or upgrade delivered by the team, with a playbook captured

Ongoing:

Average time to value (contract → go-live): 7 weeks
On-time launch rate: x %
Training completion rate: x %
Handoff quality rating of 4+/5 from Account Management, consistently
Special projects and upgrades delivered on schedule, each with a reusable playbook left behind

What We Require ✅

5+ years in SaaS implementation, technical customer success, or onboarding, with at least 2 years in a team management or lead role
Deep experience with SSO configuration and rostering integrations (Clever, ClassLink, OneRoster)
Proven ability to manage complex, multi-account implementation programs at scale
Strong project management skills; experience managing team capacity and cross-account timelines
Excellent coaching ability - you can develop IMs ranging from new to experienced
Clear, precise written communication - implementation is a documentation-heavy discipline
K-12 EdTech experience strongly preferred

Who You Are 🌟

A process builder - you see gaps in the playbook and fill them; you leave every workflow cleaner than you found it
Technically fluent - you can get into the details of an integration issue or a data mapping problem when your team needs it
A great coach - your instinct is to teach the IM how to solve the problem, not to solve it for them
Calm under school-calendar pressure - you know launches can't slip, and you plan accordingly
Collaborative at the seams - you hold both the AE → IM and the IM → AM handoff to a high standard
Mission-aligned - you understand that every on-time launch is a school district getting to the value they signed up for

Role Compensation 💰

Manager, Implementation Management

Base Salary: $94,500- $121,500 (90%) Variable : $10,500-$13,500

OTE: $105,000 - $135,000

Sr. Manager, Implementation Management

Base Salary: $1125,500 - $139,500 (90%) Variable: $12,500 - $15,500

OTE: $125,000 - $155,000

Compensation Philosophy & Transparency 💰

At Minga, we believe compensation should reflect impact, fairness, and market alignment, supporting our mission to empower educators and students while building a high-performing, people-first culture. Our standard is to pay at or near the midpoint of the range unless there is a clear business rationale to vary. This approach allows for growth and provides room to learn and develop within the role. We also conduct annual compensation reviews in November, which take into account both market benchmarks and individual performance.

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More about this job

Responsibilities

The Manager, Implementation Management leads and develops a team of Implementation Managers to ensure successful, timely customer launches and high-quality product training. This player-coach role involves managing team capacity, setting performance targets, and maintaining technical standards across all customer-facing implementation projects.

Requirements

Candidates must have at least 5 years of experience in SaaS implementation or technical customer success, including 2 years in a leadership role. Strong expertise in SSO configuration, rostering integrations, and project management is required, with K-12 EdTech experience strongly preferred.

Skills

Team Leadership
SaaS Implementation
Project Management
Customer Success
SSO Configuration
Rostering Integrations
Clever
ClassLink
OneRoster
Coaching
Technical Mentorship
Capacity Planning
Process Improvement
Data Validation
K-12 EdTech

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Implementation Management
Customer Experience
SSO
Rostering
Clever
ClassLink
OneRoster
K-12
EdTech
Project Management
Team Leadership
KPI Tracking
Technical Configuration
Onboarding
Account Management
Capacity Planning
Playbook Development
Data Mapping
Software Implementation

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