Jobs in Canada

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Added 2 months ago
Sr. Director, NA GTM Architects
NetApp, Inc.
Toronto, ON · Waterloo, ON
The Sr. Director, North America Principal GTM Architects is an executive technical sales leader responsible for driving NetApp’s solutions-led go-to-market (GTM) strategy across North…
Added 1 month ago
EB
Intern - Risk Analyst, Enterprise Risk Governance & Transformation, Winter 2027
EQ Bank
Toronto, ON
- Full-time
Reporting to the Director, Risk Reporting, the Risk Analyst supports Enterprise Risk Governance & Transformation, with most of the role focused on Risk Reporting and AI-enabled process…
Added 2 months ago
AW
Senior Director, Product - Threat Intelligence & Detections
Arctic Wolf
Waterloo, ON · Office - CAN - Ontario, Waterloo
- $164,000 to $287,000 CAD / year
- Full-time
Our mission is simple: End Cyber Risk. We’re looking for Senior Director, Product - Threat Intelligence & Detection to be part of making this happen.
Added 1 month ago
WS
Business Intelligence Developer
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
Reports to: Director, Corporate Development & Enterprise BI
Added 2 months ago
Intern - Risk Analyst, Enterprise Risk Governance & Transformation, Winter 2027
EQ Bank | Canada's Challenger Bank
Toronto, ON
Reporting to the Director, Risk Reporting, the Risk Analyst supports Enterprise Risk Governance & Transformation, with most of the role focused on Risk Reporting and AI-enabled process…
Added 2 months ago
KC
Software Chief Engineer
Kepler Communications Inc.
Canada
- Full-time
Establish the software technical direction, vision, and roadmap across programs, reviewed and approved with the Director of Software & Digital Design
Added 1 month ago
CG
Scientist 1
Certified Group
Kitchener, ON
- Full-time
Gather and analyze data for validation purposes and compile findings into validation reports.
Added 1 month ago
E
Certification Manager
e-STORAGE
Kitchener, ON
- Full-time
Reports To: Director of Digital Inverter Firmware
Added 1 month ago
T
SAP BTP Full-Stack and Integration Developer
Talan
Toronto, ON · Montreal, Québec
- $135,000 to $175,000 CAD / year
- Full-time
Reporting to the Principal Director, SAP Innovation and IP and the Vice President, Delivery for engagement assignment, the SAP BTP Full-Stack and Integration Developer builds the services,…
Added 1 month ago
Scientist 1
Certified Group
Kitchener, ON
Gather and analyze data for validation purposes and compile findings into validation reports.
Added 2 months ago
CS
B2B Marketing Specialist
Cronometer Software Inc
Revelstoke, BC
- Full-time
Reports to: Director of Marketing & Partnerships
Added 2 months ago
E
Associate Director Engineering (Director)
Evonik
Burnaby, BC
- Full-time
…process development & scale-up, analytical method development & validation to support raw material, in-process, release and stability testing, all the way through to sterile product…
Added 2 months ago
KC
Software Chief Engineer
Kepler Communications Inc.
Canada
- Full-time
Establish the software technical direction, vision, and roadmap across programs, reviewed and approved with the Director of Software & Digital Design
Added 1 month ago
M
Senior IT Business Analyst
Master
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Reporting to the Portfolio Director, Transformation, you act as the Business Analyst supporting a portfolio of strategic technology initiatives - including ERP lifecycle resilience,…
Added 1 month ago
PH
Business Analyst, Data & Analytics
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to Manager/Director in Data and Analytics, the Business Analyst, Data & Evaluation, works in close collaboration with program leaders. The Business Analyst provides ongoing…
Added 1 month ago
TA
Sr. Manager/AD - Retail Business Consultant -Supply Chain Analytics (CPG/Retail)
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Engage with senior client stakeholders (Director/VP level) to understand business context and define analytics solution approaches
Added 2 months ago
S
Site Administrator
Serverfarm
Toronto, ON
- $23 to $27 CAD / hour
- Full-time
…operational success of each site. The position reports to the Director of Operations and supports operational, financial and people related…
Added 2 months ago
M
Sr. Manager, Data Governance & Quality
McKesson
Mississauga, ON
- Full-time
Work Arrangement: This is a hybrid position requiring candidates to work on-site at least 2 days per week at our office in Mississauga
Added 2 months ago
UO
Assistant Professor, tenure-track
University of British Columbia
Vancouver, BC · UBCV | Gordon B. Shrum Building (SHRM)
- Full-time
Reporting jointly to the Head of the UBC Department of Medicine and the Director of the UBC School of Biomedical Engineering, the successful candidate will establish and lead a research…
Added 2 months ago
I
Director of Operations
IntouchCX
Calgary, AB
- Full-time
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and…
Added 2 months ago
Clinical Educator
Bayshore
Ottawa, ON
The role involves a rotating schedule that includes a mix of day and evening shifts, as well as occasional weekend shifts · No night shifts are required
Added 2 months ago
NS
Géologue principale en estimation des ressources
Norda Stelo
Saguenay, QC · Vancouver, BC · Kitimat, BC · Labrador City, NL · Toronto, ON · Longueuil, QC · Montreal, QC · Quebec, QC · Rouyn-Noranda, QC · NB · New Brunswick
- Full-time
Intégrer et analyser les résultats d’assurance qualité et de contrôle de qualité (QAQC) ainsi que la mise en place, la validation et le maintien de bases de données géologiques rigoureuses…
Added 2 months ago
AH
Chemistry Laboratory Manager
Auxilium Health
Oshawa, ON
- $59,997 to $75,000 CAD / year
- Full-time
…and LC-MS/MS (mass spectrometry) testing, method development, validation, and troubleshooting. The Laboratory Manager will be responsible for leading the implementation and onboarding of…
Added 2 months ago
M
Implementation Manager (INTERNAL APPLICANTS ONLY)
Minga
Kelowna, BC
- Full-time
Manage rostering integration including data mapping, validation, and troubleshooting
Added 2 months ago
M
Manager, Customer Implementation (INTERNAL APPLICANTS ONLY)
Minga
Kelowna, BC
- Full-time
Track team-level KPIs weekly; forecast on-time launch rates and flag risks to the Director Customer Experience

Minga

Manager, Customer Implementation (INTERNAL APPLICANTS ONLY)

Kelowna, BC, V1Y 0C2, Canada

Full-time

Apply on minga.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 14, 2026

Original job description

About Minga

Minga means community. It’s the belief that we achieve more together than we ever could alone. At Minga, joining our team isn't just about a new role, it's about joining a collective that is deeply invested in your growth, your impact, and your connection to the people around you.

We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it.

We are a tight-knit group of curious, low-ego humans who genuinely enjoy the "we" over the "me."

Supportive Growth: You aren’t on an island. You’ll have the autonomy to do your best work and a community that has your back every step of the way.
Shared Ownership: Whether at our Kelowna HQ or remote, you’re a vital part of a team that cares as much about the people as the product.
Real Impact: Everything we do supports the educators and students we serve, creating a ripple effect of connection in schools everywhere.

Ready to be part of the community? Come help us make school life better for everyone. 💙

The Role

We’re not just hiring for a position, we’re adding a teammate

The Manager, Implementation Management leads and develops Minga's team of Implementation Managers, the people who take a signed school and/or district from contract to a live, trained, working product. Your mandate is to make sure every new customer launches fast, launches well, and hands off to Account Management with everything the AM needs to build a great long-term relationship.

This is a player-coach role. You understand the technical and operational details of implementation deeply enough to mentor your team through complex launches, while staying senior enough to set the process, manage capacity, and hold the function accountable to its performance targets.

Between launches, your IMs are also Minga's deepest technical and product experts on the customer-facing side - running special projects across the existing base, owning the implementation of product upgrades, and getting pulled in by Account Managers and Account Executives when an account needs implementation-grade depth. Your job is to make sure that work is resourced and prioritized alongside new launches, and delivered to the same standard.

What You’ll Do 🚀

Team Leadership & Development

Lead, coach, and develop a team of Implementation Managers through 1:1s, project reviews, and direct coaching on active accounts
Set clear performance expectations against time-to-value, on-time launch rate, training completion, and handoff quality
Build individual development plans; develop IMs into increasingly autonomous, high-quality practitioners
Recruit, interview, and onboard new Implementation Managers; own their ramp to independent account ownership
Set expectations for IMs to run special projects, product upgrades, and SME support work between launches, each one leaving behind a reusable playbook

Capacity & Project Management

Manage implementation capacity across the team; match IM workload to the incoming pipeline from Sales and to special-project and upgrade demand from the existing base
Prioritize account assignments based on size, complexity, and academic calendar constraints
Prioritize special projects - platform migrations, product upgrades, new capability rollouts - and SME requests from Account Management alongside new implementations
Maintain visibility across all active implementations; identify at-risk projects and intervene early
Track team-level KPIs weekly; forecast on-time launch rates and flag risks to the Director Customer Experience

Process, Playbook & Tooling

Build and maintain the implementation playbook: project templates, technical configuration guides, training frameworks, and handoff documentation standards
Own the technical toolset for implementation, rostering platforms (Clever, ClassLink, OneRoster), SSO configuration, and data validation workflows
Drive continuous improvement in implementation speed and quality through process iteration and tooling enhancements
Maintain and improve the standards for the written handoff from Implementation to Account Management
Maintain a library of playbooks from completed special projects and upgrades so improvements compound across the team

Cross-Functional Partnership

Partner with the AE team on handoff documentation quality - ensure IMs receive complete handoffs and provide feedback when they don't
Work with the Managers, Account Management on the go-live handoff process, and on the SME requests, escalations, and upsell/expansion signals IMs surface from the base
Ensure IMs have bandwidth to support Account Executives on trials and technical evaluations when pulled in for implementation-grade depth
Bring recurring technical friction points to the Product team as a structured input to the roadmap
Report team performance, capacity, and risk to the Director, Customer Experience

What Success Looks Like

In the first 30 days:

Full understanding of the current implementation process, tooling, and team capacity
Active implementations reviewed with each IM; risk flags identified and addressed
Relationships established with AE team and Account Management

In the first 90 days:

Implementation playbook reviewed and updated with any identified gaps
Capacity model built for current pipeline
Individual development plans in place for each IM
First special project or upgrade delivered by the team, with a playbook captured

Ongoing:

Average time to value (contract → go-live): 7 weeks
On-time launch rate: x %
Training completion rate: x %
Handoff quality rating of 4+/5 from Account Management, consistently
Special projects and upgrades delivered on schedule, each with a reusable playbook left behind

What We Require ✅

5+ years in SaaS implementation, technical customer success, or onboarding, with at least 2 years in a team management or lead role
Deep experience with SSO configuration and rostering integrations (Clever, ClassLink, OneRoster)
Proven ability to manage complex, multi-account implementation programs at scale
Strong project management skills; experience managing team capacity and cross-account timelines
Excellent coaching ability - you can develop IMs ranging from new to experienced
Clear, precise written communication - implementation is a documentation-heavy discipline
K-12 EdTech experience strongly preferred

Who You Are 🌟

A process builder - you see gaps in the playbook and fill them; you leave every workflow cleaner than you found it
Technically fluent - you can get into the details of an integration issue or a data mapping problem when your team needs it
A great coach - your instinct is to teach the IM how to solve the problem, not to solve it for them
Calm under school-calendar pressure - you know launches can't slip, and you plan accordingly
Collaborative at the seams - you hold both the AE → IM and the IM → AM handoff to a high standard
Mission-aligned - you understand that every on-time launch is a school district getting to the value they signed up for

Role Compensation 💰

Manager, Implementation Management

Base Salary: $94,500- $121,500 (90%) Variable : $10,500-$13,500

OTE: $105,000 - $135,000

Sr. Manager, Implementation Management

Base Salary: $1125,500 - $139,500 (90%) Variable: $12,500 - $15,500

OTE: $125,000 - $155,000

Compensation Philosophy & Transparency 💰

At Minga, we believe compensation should reflect impact, fairness, and market alignment, supporting our mission to empower educators and students while building a high-performing, people-first culture. Our standard is to pay at or near the midpoint of the range unless there is a clear business rationale to vary. This approach allows for growth and provides room to learn and develop within the role. We also conduct annual compensation reviews in November, which take into account both market benchmarks and individual performance.

Apply on minga.bamboohr.com About employer

More about this job

Responsibilities

The Manager, Implementation Management leads and develops a team of Implementation Managers to ensure successful, timely customer launches and high-quality product training. This player-coach role involves managing team capacity, setting performance targets, and maintaining technical standards across all customer-facing implementation projects.

Requirements

Candidates must have at least 5 years of experience in SaaS implementation or technical customer success, including 2 years in a leadership role. Strong expertise in SSO configuration, rostering integrations, and project management is required, with K-12 EdTech experience strongly preferred.

Skills

Team Leadership
SaaS Implementation
Project Management
Customer Success
SSO Configuration
Rostering Integrations
Clever
ClassLink
OneRoster
Coaching
Technical Mentorship
Capacity Planning
Process Improvement
Data Validation
K-12 EdTech

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Implementation Management
Customer Experience
SSO
Rostering
Clever
ClassLink
OneRoster
K-12
EdTech
Project Management
Team Leadership
KPI Tracking
Technical Configuration
Onboarding
Account Management
Capacity Planning
Playbook Development
Data Mapping
Software Implementation

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Jobs in Canada