Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
A-
Retail Support Agent (6-months)
AMA - Alberta Motor Association
Calgary, AB
- Full-time
…retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost…
Added 1 min ago
A
HR Coordinator
Ardene
Laval, QC
- Full-time
Conduct virtual interviews for Store Manager positions;
Added 1 min ago
BG
Service Writer - Peterbilt
Brandt Group of Companies
London, ON
- Full-time
The Service Writer is responsible or assisting the Service Manager in maintaining accurate and on-time reports and records in relation to the Service Department’s operation.
Added 1 min ago
BH
Regional Manager, Maintenance
Baptist Housing Seniors Living
BC
- $105,000 to $117,000 CAD / year
- Full-time
We are seeking a Regional Manager, Maintenance to lead building operations across our communities. In this role you will support our Assisted Living, Independent Living, and Seniors Rental…
Added 1 min ago
Sales Support & Logistics Administrator Supervisor - Delta (1126)
Trail Appliances Ltd.
Delta, BC
The Sales Support & Logistics Administration Supervisor is responsible for overseeing the daily operations of both teams, ensuring efficient order management, accurate order processing,…
Added 1 min ago
B
Financial Analyst, Winter 2027 (Co-op/Internship) - 8 months
BMO
Toronto, ON · FCP
- Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 1 min ago
HI
Branch Team Lead
HUB International
Sicamous, BC
- Full-time
Assist the Branch Manager (or oversee objectives in their absence) and ensure daily service commitments are met
Added 1 min ago
B
Cleaning Supervisor
BGIS
Calgary, AB
- Full-time
The Area Cleaning Supervisor is responsible for the effective operations of the cleaning service through planning, quality control and management of the site Cleaners. Reporting to the…
Added 15 mins ago
C
Senior Marketing Specialist, CX & Membership Marketing
Co-op
Saskatoon, SK
- Full-time
You'll report to the Senior Manager, Local Co-op & Membership Marketing, and work alongside a diverse network of local Co-op leaders, marketing professionals, and business stakeholders.…
Added 15 mins ago
TH
Order Picker Part Time - ST CATHARINES
The Home Depot
St. Catharines, ON
- Part-time
Added 15 mins ago
S
store manager, Campbell River, B.C
Starbucks
Campbell River, BC
- $62,500 to $82,600 CAD / year
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 15 mins ago
Yard Shipper/Receiver
UFA Co-operative Ltd.
Hanna, AB
Reporting to the Yard Manager, the Yard Shipper/Receiver plays a critical role in the day-to-day success of the Farm Store. In this hands-on role, you will receive and organize inventory,…
Added 15 mins ago
Petroleum Service Technician- Bar W
UFA Co-operative Ltd.
AB · Red Deer County, AB
Reporting to the Service Manager, the Petroleum Service Technician is responsible for the installation, maintenance, inspection, troubleshooting, and repair of petroleum fueling systems and…
Added 15 mins ago
Valve Technician
Spartan Controls Ltd.
AB · Edmonton, AB
…automation we assist customers improving their Safety, Reliability, Operations and…
Added 15 mins ago
Sunglass Hut Market Manager
EssilorLuxottica Group
Mississauga, ON
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 15 mins ago
Manager, Business Planning
Halton Region
Oakville, ON
The Manager, Business Planning is responsible for the strategic oversight, administration, and accountability of Children's Services funding, budgeting, financial planning, and business…
Added 15 mins ago
Sunglass Hut Market Manager Prairies North
EssilorLuxottica Group
Winnipeg, MB
The Market Manager- Sun drives results, oversees a group of stores within a region, and reports to the regional manager. The Market Manager supports the team to succeed on all measures and…
Added 15 mins ago
SCM Category Manager, Pipeline Construction
Trans Mountain
Calgary, AB
…values-driven individual to join our dynamic team as a SCM Category Manager, Pipeline Construction. In this role, you will lead strategic sourcing, contracting, and supplier relationship…
Added 16 mins ago
GC
Field Service Manager
Gunnebo Canada
Burnaby, BC
- Full-time
The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned…
Added 16 mins ago
Senior Director, Technology Risk Assessments
Scotiabank
Toronto, ON
Added 16 mins ago
S
Outbound Warehouse Manager
Sysco
Mississauga, ON · Sysco Central Ontario
- Full-time
Added 16 mins ago
SH
Controls Specialist
Silver Hills Bakery
Mission, BC
- $85,000 to $110,000 CAD / year
- Full-time
Position: Controls Specialist Reports to: Manager, Electrical & Controls
Added 16 mins ago
Manager of Clinical Practice (PEI)
Bayshore
Charlottetown, PE
We are seeking a Manager of Clinical Practice (MCP) to provide clinical leadership and ensure excellence in client care.
Added 16 mins ago
BH
Assistant General Manager - Lupo Italian
Banff Hospitality Collective
Banff, AB
- Full-time
The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including the…
Added 16 mins ago
Materials Management Aide
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Clinical Team Manager, the Material Management Aide carries out the warehousing and distribution of materials to all areas of the Interlake- Eastern Regional…

Minga

Support Team Lead

Kelowna, BC, V1Y 0C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

About Minga

Minga means community. It’s the belief that we achieve more together than we ever could alone. At Minga, joining our team isn't just about a new role, it's about joining a collective that is deeply invested in your growth, your impact, and your connection to the people around you.

We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it.

We are a tight-knit group of curious, low-ego humans who genuinely enjoy the "we" over the "me."

Supportive Growth: You aren’t on an island. You’ll have the autonomy to do your best work and a community that has your back every step of the way.
Shared Ownership: Whether at our Kelowna HQ or remote, you’re a vital part of a team that cares as much about the people as the product.
Real Impact: Everything we do supports the educators and students we serve, creating a ripple effect of connection in schools everywhere.

Ready to be part of the community? Come help us make school life better for everyone. 💙

The Role

We’re not just hiring for a position, we’re adding a teammate

The Support Team Lead runs Minga's customer support day to day, so that every customer gets timely, accurate and empathetic help across all channels. You lead and coach our Customer Support Representatives, own the queue, and are the first escalation point for the team.

This is a player-coach role. You still work tickets, especially complex and escalated ones, and you lead by example on quality. You have clear authority to make day-to-day calls on scheduling, queue priorities and escalations. That matters most in the August–September back-to-school peak, when your manager is also supporting new customer launches..

What You’ll Do 🚀

Team Leadership & Coaching

Lead, coach and support a team of Customer Support Representatives through regular 1:1s, ticket reviews and real-time coaching
Set daily and weekly expectations against SLA, CSAT, resolution and quality targets
Onboard and ramp new support team members
Build a culture of continuous learning, ownership and great service

Daily Operations

Own the support queue: triage, prioritization, routing and SLA adherence
Build and manage the support schedule, including coverage plans for peak periods and time off
Act as the first escalation point; resolve complex tickets and know when to bring in Implementation, Account Management, Product or Engineering
Own bug reporting: make sure issues reach Engineering with clear reproduction steps, and keep customers updated
Work tickets yourself, especially complex, sensitive or escalated issues

Quality & Improvement

Run the QA process for agents and the AI support tool, and turn findings into coaching
Track and report support metrics to the Sr. Manager, Support & Implementation
Spot trends and recurring issues in support data, and propose fixes to process, help content or product
Keep support playbooks, macros and internal documentation current

Partnership

Manage Intercom configuration, AI responses and help center content
Coordinate with Digital Customer Success & Education and Implementation on knowledge base requirements and updates
Help cross-train team members on common

What We Require ✅

3+ years in customer support in a SaaS environment
Experience as a team lead, senior agent, mentor or acting supervisor
Strong command of support operations: queues, SLAs, scheduling and escalation handling
Hands-on experience with Intercom or a similar support platform; experience with AI support is an asset
Comfortable with support metrics and using data to make day-to-day decisions
Excellent written and verbal communication
K-12 EdTech experience is an asset

Who You Are 🌟

Calm and steady in a busy queue, and the person the team looks to during peak times
A coach first: you help people solve problems rather than solving them for them
Hands-on: you're happy to jump into the queue and lead by example
Organized and decisive: you make the call on priorities and coverage and keep things moving
Customer-obsessed: you care that every educator leaves the conversation with their problem solved

Compensation Philosophy & Transparency 💰

At Minga, we believe compensation should reflect impact, fairness, and market alignment, supporting our mission to empower educators and students while building a high-performing, people-first culture. Our standard is to pay at or near the midpoint of the range unless there is a clear business rationale to vary. This approach allows for growth and provides room to learn and develop within the role. We also conduct annual compensation reviews in November, which take into account both market benchmarks and individual performance.

Check out our Benefits & Perk Page for a full review of the overall compensation package.

AI at Minga 🤖

At Minga, we believe AI should make your work faster, smarter, and less repetitive - not more complicated. AI is meant to augment how we work, not replace human thinking or judgment

Leverage AI, but stay you. We expect you to use the tools available to you, but remember that Minga is built on real people. Your resume and "Why Minga" answer will be read by a real life human, so give us a glimpse of the person behind the profile.
During your interview we value your unique voice over a perfect prompt. It's okay to not answer perfectly.

What You Can Expect From Us 💙

At Minga, you’re more than just an application, you’re a real person with a story we want to hear.

We believe in clear communication, mutual respect, and ensuring every candidate walks away feeling valued, whether we end up working together or not.

Ready to Apply? 👋

If this role feels like a fit or even a maybe, hit apply.

We’re genuinely excited to learn more about you. Let’s build something meaningful together.

Apply About employer

More about this job

Responsibilities

The Support Team Lead manages daily customer support operations, including queue prioritization, SLA adherence, and escalation handling. They also lead, coach, and mentor the support team to ensure high-quality service and continuous professional growth.

Requirements

Candidates must have at least 3 years of customer support experience in a SaaS environment and prior experience in a leadership or supervisory role. Proficiency with support platforms like Intercom and strong analytical skills for managing support metrics are required.

Skills

Customer support
Team leadership
SaaS
Intercom
SLA management
Queue management
Coaching
Escalation handling
Data analysis
Communication
Bug reporting
Performance metrics
Onboarding
Quality assurance
Technical documentation

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Support
Team Lead
Intercom
SLA
CSAT
Queue Management
Escalation Management
Coaching
Performance Metrics
Bug Reporting
Quality Assurance
EdTech
K-12
Help Center
Documentation
Onboarding
Data-driven decision making
Customer Success
Implementation
AI support tools
Playbooks
Macros
Cross-training
Hybrid work

Report this job