Customer Service Representative - Part- Time
- North Vancouver, BC, Canada
Our salary range for this role is: $19/hr to $22/hr · Full-time
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Job details
- Pay
- Our salary range for this role is: $19/hr to $22/hr
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Join a Fast-Growing Company That’s Redefining Self Storage
Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location.
As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.
WHAT DO WE OFFER?
Join Mini Mall and help shape the future of self-storage.
What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be and bring their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email careers@minimallstorage.com.
We believe in transparent and equitable compensation that reflects both your experience and the potential you bring. Our salary ranges are thoughtfully developed to support internal equity and external market competitiveness. Final placement within the range considers your skills, qualifications, and experience, as well as internal alignment. Our goal is to ensure fairness while supporting your growth, learning, and long-term success. Our salary range for this role is: $19/hr to $22/hr
Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location.
As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.
WHAT DO WE OFFER?
- Competitive hourly pay.
- Performance-based bonus program.
- Career growth opportunities in a rapidly expanding organization.
- Safety-first, team-oriented culture.
- Assist customers in person, by phone, and online.
- Convert leads into rentals through consultative selling and relationship building.
- Complete rental agreements, payments, and customer documentation accurately.
- Support collections, delinquency management, and auction processes.
- Conduct property inspections and maintain unit inventory.
- Ensure the facility meets cleanliness, safety, security, and brand standards.
- Process payments and complete daily business reconciliation.
- Support maintenance and property improvement initiatives.
- Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.
- High school diploma or equivalent.
- Experience in customer service, sales, retail, hospitality, or property management is an asset.
- Strong communication and organizational skills.
- Comfortable working independently and managing multiple priorities.
- As part of our hiring process, a background check is required.
- Basic computer skills, including Microsoft Office.
Join Mini Mall and help shape the future of self-storage.
What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be and bring their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email careers@minimallstorage.com.
We believe in transparent and equitable compensation that reflects both your experience and the potential you bring. Our salary ranges are thoughtfully developed to support internal equity and external market competitiveness. Final placement within the range considers your skills, qualifications, and experience, as well as internal alignment. Our goal is to ensure fairness while supporting your growth, learning, and long-term success. Our salary range for this role is: $19/hr to $22/hr
More about this job
Responsibilities
Assist customers in person, by phone, and online, converting leads into rentals and accurately completing rental agreements, payments, and documentation. Support collections and auctions, inspect and maintain the property, manage inventory, and uphold facility cleanliness, safety, security, and brand standards.
Requirements
A high school diploma or equivalent is required, along with strong communication and organizational skills, basic computer skills including Microsoft Office, and the ability to work independently while managing multiple priorities. Experience in customer service, sales, retail, hospitality, or property management is an asset; candidates must also be able to occasionally lift and transport up to 50 pounds and complete a background check.
Skills
- Customer Service
- Consultative Selling
- Relationship Building
- Communication
- Organization
- Multitasking
- Independent Work
- Basic Computer Skills
- Microsoft Office
- Payment Processing
- Collections
- Property Inspections
- Inventory Management
- Facility Maintenance
- Cash Reconciliation
Benefits
- Performance-Based Bonus Program
- Career Growth Opportunities
- Safety-First, Team-Oriented Culture
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Retail
- Security & Safety
Keywords
- Self Storage
- Customer Service
- Sales
- Consultative Selling
- Lead Conversion
- Rental Agreements
- Payment Processing
- Customer Documentation
- Collections
- Delinquency Management
- Auction Processes
- Property Inspections
- Unit Inventory
- Facility Cleanliness
- Safety
- Security
- Brand Standards
- Daily Business Reconciliation
- Maintenance
- Property Improvements
- Microsoft Office
- Background Check