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Mini Mall Storage Properties

Customer Service Representative - Part- Time

Nanaimo, BC, V9X 1T4, Canada

Our salary range for this role is: $19/hr to $22/hr · Full-time

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Job details

Pay: Our salary range for this role is: $19/hr to $22/hr
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Join a Fast-Growing Company That’s Redefining Self Storage

Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location.

As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.

WHAT DO WE OFFER?

Competitive hourly pay.

Performance-based bonus program.

Career growth opportunities in a rapidly expanding organization.

Safety-first, team-oriented culture.

WHAT WILL YOU DO?

Assist customers in person, by phone, and online.

Convert leads into rentals through consultative selling and relationship building.

Complete rental agreements, payments, and customer documentation accurately.

Support collections, delinquency management, and auction processes.

Conduct property inspections and maintain unit inventory.

Ensure the facility meets cleanliness, safety, security, and brand standards.

Process payments and complete daily business reconciliation.

Support maintenance and property improvement initiatives.

Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.

WHAT WILL YOU NEED?

High school diploma or equivalent.

Experience in customer service, sales, retail, hospitality, or property management is an asset.

Strong communication and organizational skills.

Comfortable working independently and managing multiple priorities.

As part of our hiring process, a background check is required.

Basic computer skills, including Microsoft Office.

At Mini Mall, we are guided by Integrity, Grit, Customer Focus, Community, and Safety & Security. If you're looking for a stable career with opportunities for growth and a chance to make a positive impact every day, we'd love to hear from you.

 Join Mini Mall and help shape the future of self-storage.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be and bring their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email careers@minimallstorage.com.

We believe in transparent and equitable compensation that reflects both your experience and the potential you bring. Our salary ranges are thoughtfully developed to support internal equity and external market competitiveness. Final placement within the range considers your skills, qualifications, and experience, as well as internal alignment. Our goal is to ensure fairness while supporting your growth, learning, and long-term success. Our salary range for this role is: $19/hr to $22/hr

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More about this job

Responsibilities

The role involves assisting customers with storage solutions, managing rental agreements, and processing payments. Additionally, the representative is responsible for maintaining facility cleanliness, safety standards, and conducting property inspections.

Requirements

Candidates must have a high school diploma or equivalent and possess strong communication and organizational skills. Experience in customer service, sales, retail, hospitality, or property management is considered an asset.

Skills

Customer service
Sales
Consultative selling
Relationship building
Property operations
Collections
Delinquency management
Property inspections
Inventory management
Communication skills
Organizational skills
Microsoft Office
Computer skills

Benefits

Competitive hourly pay
Performance-based bonus program
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Self Storage
Customer Service
Sales
Property Management
Retail
Hospitality
Consultative Selling
Collections
Inventory Management
Property Inspection
Microsoft Office
Facility Maintenance
Safety
Security
Operations
Documentation
Payment Processing

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