Full-time Shift Lead (CA75 Mayfair Shopping Centre)

Job description

We are looking for a Full-time Shift Lead to join us in our Mayfair Shopping Centre location.

Address: 3147 Douglas St, Victoria, BC V8Z 6E3

Responsibilities:

• Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits

• Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard

• Carry keys and alarm codes; perform standardized opening and closing procedures

• Train, develop, and coach team members; ensure accountability and compliance of all members

• Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety

• Manage teams of up to 4 people at a time; delegate tasks and breaks

• Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties

• Act as a Store Manager when in lieu of a Store Manager on shift

• Oversee store cleanliness and maintenance as per company standard.

• Collaborate with management to organize and set up store promotions.

• Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.

• And any other duties as assigned

Qualifications:

• Minimum of High School Graduate

• Eligible to work in Canada

• Flexible work hours and times

• Skills & Experience Required:

• Exceptional customer service skills

• Self-driven and motivated

• Energized and outgoing

• Proactive and organized

• Excellent communications and interpersonal skills

• Team player

• Experience in Retail stores is an asset