Working Title: Continuous Improvement Analyst
Job Class: Management Analyst 3 OR Management Analyst 4
Agency: Human Services Dept
- Job ID: 97336
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 09/29/2026
- Closing Date: 10/14/2026
- Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
- Division/Unit: DHS-Central Office / MS DHS OCI
- Work Shift/Work Hours: Day Shift, 8:00am - 4:30pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range Management Analyst 3: $28.75 - $42.16 / hourly; $60,030 - $88,030 / annually
- Salary Range Management Analyst 4: $34.07 - $50.53 / hourly; $71,138 - $105,506 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
- This posting may be used to fill multiple vacancies***
- This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.***
As a Continuous Improvement Analyst on the Training and Systems Development team, you will support the Department of Human Services’ (DHS) efforts to advance the culture of continuous improvement (CI) and innovation. This position is a subject matter expert in CI, training development, delivery and evaluation and project leadership, and applies that expertise to lead improvement across the agency. This position initiates, leads, and supports all CI efforts for and with business areas throughout the agency solving complex and cross-administration problems. This position also exists to provide CI training, mentorship, and consultation to DHS employees to build CI capacity and drive results.
Responsibilities Include But May Not Be Limited To:
Management Analyst 3
- Develop and deliver CI-training resources for DHS business areas for CI skillset development and application of tools within an active improvement or innovation project or upon request.
- Provide professional and technical knowledge and skills in supporting the improvement of existing projects and development of new work procedures across the department and throughout the agency.
- Coordinate and conduct data planning, collection, analysis and reporting to support data-driven decision-making in OCI project and for tother Management Services Division initiatives.
- Support other departmental management improvement priorities, based on guidance from DHS Office of Continuous Improvement and leadership.
- Manage departmental documentation and other physical and technical resources.
Management Analyst 4
- Develop, deliver, and evaluate CI training. Mentor DHS staff at all levels throughout the agency to build CI capacity in program areas.
- Lead large, complex, and agency-wide improvement and innovation projects concurrently to improve efficiency and effectiveness of business processes.
- Monitor improvement implementation efforts and communicate results to customers to ensure progress and transparency.
- Conduct agency-level analyses and provide DHS leaders with information necessary for decision-making.
Minimum Qualifications
- To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**
Management Analyst 3
Two (2) years of experience with continuous improvement.
Experience Must Demonstrate The Following:
- Delivery of continuous improvement training on tools, methodologies, or principles.
- Facilitation of continuous improvement events, such as process mapping, root cause analysis, Kaizen, solution brainstorming, and/or solution design sessions.
- Knowledge of Lean, Six Sigma and/or other continuous improvement methodologies and principles as it relates to supporting improvement efforts within an organization.
- General knowledge of basic project management theory and practice.
- Experience conducting data planning, collection, analysis, and/or reporting.
**A Bachelor’s degree in Engineering, Human Services, Public Health, Business, or a related degree may substitute for one (1) year of experience. **
Management Analyst 4
Three (3) years of experience with continuous improvement.
Experience Must Demonstrate The Following:
- Development, delivery and evaluation of training and/or coaching CI tools and methodologies.
- Application of universal design and adult learning principles. The ability to lead CI learning and development activities, courses, and interactive sessions using relevant technology that enhances and supports the training needs of participants.
- Familiarity with accessibility standards and the ability to comply with these standards in all CI materials.
- Application of Lean, Six Sigma or other continuous improvement methodologies to evaluate, design, and improve business process and facilitate multiple improvement projects within an organization.
- Expertise with DMAIC/ DMADV or similar methodology to include defining a problem, analyzing data to understand the problem, identification of solutions and process improvements to solve the problem.
- General knowledge of project management theory and practice.
- Experience conducting data planning, collection, analysis, and/or reporting.
- Facilitation of continuous improvement events, such as Kaizen, solution design sessions, and process mapping.
- Effective written and verbal communication of timelines, expectations, progress, and results.
**A Bachelor’s degree in Engineering, Human Services, Public Health, Business, or a related degree may substitute for one (1) year of experience. **
OR
**A Master’s degree in Engineering, Human Services, Public Health, Business, or a related degree may substitute for two (2) years of experience. **
Preferred Qualifications
- Certification in Continuous Improvement methodologies such as LEAN, Six Sigma Green Belt or Black Belt certification.
- Formal training or certification in learning and development (e.g. APTD, CPTD, instructional design certificate, etc.).
- Professional coaching experience for skill development or in CI training programs.
- Formal training or certification in project management tools or methodologies, including using project management software and tools (e.g. PMP, Smartsheet, Gantt charts, communication plans, task tracking and project plans, etc.).
- Strong understanding of or experience with data analysis, interpretation, and synthesis to present accurate and useful information.
- Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns and simplify technical information for non-specialist understanding.
- Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Anne Campbell at anne.campbell@state.mn.us.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Alexander Duren at alexander.duren@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your Benefits May Include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support To Help You Reach Your Career Goals:
- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) For Work/life Support:
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
