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Added 8 hours ago
Home Care Attendant
Winnipeg Regional Health Authority
NB · Beausejour, NB
Under the direction of the Home Care Resource Coordinator, the Home Care Attendant functions as a member of a multidisciplinary team. The Home Care Attendant provides personal and…
Added 8 hours ago
Home Care Attendant
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Home Care Resource Coordinator, the Home Care Attendant functions as a member of a multidisciplinary team. The Home Care Attendant provides personal and…
Added 8 hours ago
Licensed Practical Nurse - Home Care
Winnipeg Regional Health Authority
Arborg, MB
Under the direction of the Home Care Nursing Supervisor, the Licensed Practical Nurse – Home Care functions as a member of the multi-disciplinary team. The Licensed Practical Nurse – Home…
Added 8 hours ago
Home Care Attendant
Winnipeg Regional Health Authority
Ashern, MB
Under the direction of the Home Care Resource Coordinator, the Home Care Attendant functions as a member of a multidisciplinary team. The Home Care Attendant provides personal and…
Added 8 hours ago
Home Care Attendant
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Home Care Resource Coordinator, the Home Care Attendant functions as a member of a multidisciplinary team. The Home Care Attendant provides personal and…
Added 1 day ago
C
Team Coordinator
CarePartners
Barrie, ON
- Part-time
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We…
Added 1 day ago
FH
Registered Nurse, Perinatal - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
We are currently hiring for a Relief Part Time Registered Nurse, Perinatal to join our Maternal - Infant - Child & Youth (MICY) team at Langley Memorial Hospital located in Langley, B.C.…
Added 1 day ago
MD
Corporate Tax Auditor - Revenue Tax Specialist or Revenue Tax Specialist Intermediate or Revenue Tax Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 1 day ago
MD
Grants Specialist / Grants Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 1 day ago
MD
Director of Training and Prevention / Dir Child & Family Services
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 1 day ago
MD
Rehabilitation Policy Specialist/Compliance Services Officer Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 1 day ago
MD
Leave Management Coordinator - State Prog Admin Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 2 days ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 2 days ago
MD
Lead IT Auditor - State Prog Admin Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Coordinator
Added 2 days ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 2 days ago
MD
Communications and Strategic Initiatives Coordinator - Communications Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 2 days ago
MD
Parks and Trails Grants Specialist Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…transparency. Serve as the agency's primary representative and coordinator for federal and state grants assigned to this unit while supervising and mentoring the grant team, fostering a…
Added 2 days ago
MD
Senior Learning & Development Specialist - Training & Development Spec 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 2 days ago
MD
Learning & Development Specialist - Training & Development Spec 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 2 days ago
IH
Registered Nurse (RN/RPN) | Long-term Care
Interior Health Authority
New Denver, BC
- Internship
…Unit and physicians' offices. The Pavilion is a long-term care home with 28 publicly funded beds. Our resident-centered philosophy is designed to support residents’ choices, help people…
Added 2 days ago
SH
Home Care Attendant - Repost
Southern Health-Santé Sud
Starbuck Island, MB · Starbuck, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 2 days ago
SH
Home Care Attendant
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 2 days ago
K&
Product Data Coordinator
Kohl & Frisch Limited
Toronto, ON
- Full-time
We are seeking a detail-oriented and analytical Product Data Coordinator to join our Product Data Services team in Concord, Ontario. In this role, you will play an important part in…
Added 2 days ago
PH
Scheduling Coordinator
ParaMed Home Health Care
Toronto, ON
- Part-time
ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled…
Added 2 days ago
SH
Clinical Coordinator AHF - Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The Clinical Coordinator provides ongoing clinical guidance and support to frontline teams, promotes adherence to established clinical standards, policies, and escalation protocols, and…

Closed listing

Minnesota Direct Care and Treatment

Eligibility & User Support Specialist - Human Services Program Specialist 2

Saint-Paul, NB, Canada
St.-Paul, NB, Canada

Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually
Job type: Full-time
Closing date: Oct 19, 2026
Posting language: English
Posted: Sep 19, 2026

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Original job description

Archived listing. The details below describe a past opening.

Working Title: Eligibility & User Support Specialist

Job Class: Human Services Program Specialist 2

Agency: Human Services Dept

Job ID: 97158
Location: St. Paul
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 09/19/2026
Closing Date: 10/02/2026
Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
Division/Unit: Health Care Administration / Eligibility and Operations
Work Shift/Work Hours: Day Shift / Varies
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually
Classified Status: Classified
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
FLSA Status: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple openings***

This position will be based out of the Brainerd, MN central office campus and is subject to the return to office requiring 50% of the incumbent’s time to be spent in the office.

The incumbent serves as a technical resource for DHS divisions, MNsure, counties, tribes, and Health Care Consumer Support teams identifying potential system defects, implementing approved solutions, escalating complex issues, and proactively leveraging system-generated and ad-hoc reports to identify and resolve emerging consumer concerns before they affect service delivery. The purpose of this position is to act as an expert contact to resolve MHCP system problems to ensure that MHCP applicants and recipients receive accurate eligibility determinations, benefits, and service delivery while maintaining precise premium and billing activities whenever system problems or processing discrepancies are identified.

Minimum Qualifications

Please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held.

Three (3) years of health care eligibility and system experience demonstrating the following:

Knowledge of health care systems: Minnesota Eligibility Technology System (METS), Medicaid Management Information System (MMIS) including financial technology, and MAXIS.
Experience interpreting/applying state and federal regulations governing Medicaid, MinnesotaCare, MNsure and/or Qualified Health Plans and policies, application processes, eligibility criteria and enrollment operations.
Ability to analyze data to detect discrepancies and implement solutions.
Experience with system procedure manuals (such as ONEsource, MMIS user manual, etc)
Bachelor’s degree or higher in health care administration, business administration or related field may substitute for one (1) year of experience***

Preferred Qualifications

Demonstrated ability to communicate clearly in both writing and speaking, with the capacity to explain basic technical or system information in a straightforward, user-friendly manner for non-technical customers.
Demonstrated customer service skills, with the ability to communicate clearly and professionally in person, over the phone, and in writing.
Demonstrated basic problem-solving and critical thinking skills, with the ability to identify straightforward issues and apply logical steps to resolve them.
Demonstrated ability to work cooperatively with internal team members and interact professionally with external stakeholders.
Demonstrated ability to work respectfully and effectively with individuals from different backgrounds and cultures in day-to-day interactions.
Demonstrated ability to manage basic multiple tasks or priorities in an organized, efficient, and timely manner.
Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Mary at mary.zernov@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

About employer

More about this job

Responsibilities

The incumbent serves as a technical resource to identify system defects, implement solutions, and escalate complex issues within health care eligibility systems. They act as an expert contact to ensure accurate eligibility determinations, benefits, and service delivery for MHCP applicants and recipients.

Requirements

Candidates must have at least three years of health care eligibility and system experience, including knowledge of METS, MMIS, and MAXIS. Proficiency in interpreting state and federal regulations governing Medicaid and MinnesotaCare is required.

Skills

Health care eligibility
System analysis
Data analysis
Medicaid regulations
MinnesotaCare
MNsure
METS
MMIS
MAXIS
Problem-solving
Critical thinking
Customer service
Technical documentation
Communication
Reporting
Policy interpretation

Benefits

Health insurance
Paid vacation
Sick leave
Paid holidays
Medical plan
Dental plan
Vision plan
Prescription drug plan
Fertility care
Diabetes care
Parental leave
Pension plan
Life insurance
Short-term disability insurance
Long-term disability insurance
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Hiring contact

Mary

Hiring contact email

mary.zernov@state.mn.us

Keywords

Eligibility
Human Services
METS
MMIS
MAXIS
Medicaid
MinnesotaCare
MNsure
Health Care Administration
System Defects
Data Analysis
Policy Interpretation
Compliance
Reporting
Technical Support
Consumer Support
Eligibility Determination
Billing
Premium Activities
Public Service
Government
State of Minnesota
Connect 700 Program
MAPE
Nonexempt
Classified
Health Care Consumer Support
Eligibility Operations
System Procedure Manuals
ONEsource

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