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Personal Lines Account Manager
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- $55,000 to $65,000 CAD / year
- Full-time
The Personal Lines Account Manager will be responsible to support in obtaining, maintaining, expanding and servicing a book of business. You will also provide service to co-workers as…
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Process subject matter expert in a range of technical processes and procedures Generally reports to a Team Manager.
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Minnesota Direct Care and Treatment

State Prog Admin Coordinator- Information Technology Solutions Manager

Saint-Paul, NB, Canada
St.-Paul, NB, Canada

Salary Range: $37.91 - $56.39 / hourly; $79,156 - $117,742 / annually · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $37.91 - $56.39 / hourly; $79,156 - $117,742 / annually
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Working Title: Information Technology Solutions Manager

Job Class: State Program Administrator, Coordinator

Agency: Public Utilities Commission

Job ID: 98146
Location: St. Paul
Telework Eligible: Yes: see note
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 11/04/2026
Closing Date: 11/18/2026
Hiring Agency/Seniority Unit: Public Utilities Commission / MAPE
Division/Unit: Public Utilities Commission / Business Office Support
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $37.91 - $56.39 / hourly; $79,156 - $117,742 / annually
Classified Status: Classified
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
FLSA Status: Exempt - Administrative
Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Minnesota Public Utilities Commission (PUC) is looking for an Information Technology Solutions Manager. Duties will include:

Assessing agency-wide technology needs and coordinating solutions, acting as the primary communication link between technical teams and executive leadership.
Overseeing day-to-day technology operations and agency-wide technology initiatives and projects in partnership with agency leadership, program staff, and MNIT from end-to-end, including timelines, resource allocation, and milestone tracking
Serving as the primary liaison with MNIT@PUC on technology planning, implementation, enterprise services, and technology-related changes.
Primary agency point of contact for directing staff to solutions on technological issues.
Supporting technology planning and governance to ensure technology solutions align with agency business needs and strategic priorities.
Coordinating software releases, system implementations, technology changes, and other technology-related activities.
Developing and maintaining IT policies, procedures, business processes, and technical documentation.
Coordinate technology-related communication, training, and change-management activities.
Support technology procurement, budgeting, and vendor-related activities as needed.

Please Note: This career opportunity is based at the PUC offices in St. Paul, MN and is not available for full-time remote work. Candidates must be available to appear for briefings and hearings in St. Paul, MN. This position will be required to work onsite or in-person for at least 50% of scheduled workdays each month (including travel and off-site meetings).

The Minnesota Public Utilities Commission is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. The Minnesota Public Utilities Commission does not participate in E-Verify.

Minimum Qualifications

Four (4) years of professional work experience in the following areas:

Identifying business or technical requirements/needs, evaluating technology solutions, coordinating with vendors or IT staff, and supporting purchasing processes.
Coordinating communication and training related to technology systems.
Supporting daily IT operations including developing internal policies, procedures, technical information, or user guidance.

Minimum Qualifications To Be Assessed At Interview

Ability to communicate effectively, both orally and in writing and present complex technical information clearly to technical and non-technical audiences, including senior staff, Commissioners and Stakeholders and lead meetings on complex subjects.
Experience organizing, leading, and maintaining multiple projects simultaneously, working independently and effectively under pressure and providing strategic leadership and alignment to assess agency needs and translate them into functional solutions.
Ability to establish and maintain effective working relationships with agency leadership, staff, IT professionals, vendors, and other stakeholders, including demonstrated interpersonal skills in communication, collaboration, mediation, persuasion, negotiation, conflict resolution, and problem-solving.
Ability to work in a collaborative manner to accomplish the legislative and policy goals and objectives of the Commission.
Doctorate degree in information technology, computer science or relevant field may substitute for two years of experience.
Master’s degree in information technology, computer science or relevant field may substitute for 18 months of experience.
Bachelor’s degree in information technology, computer science or relevant field may substitute for one year of experience.
Associate’s degree in information technology, computer science or relevant field may substitute for may substitute for six months of experience.

Preferred Qualifications

A degree in information technology, computer science, or combination of related fields.
Project management certification.
Experience working in State of Minnesota government or other public-sector environment with strong understanding of data security standards and compliance.
Prior experience working with or knowledge of Minnesota IT Services (MNIT).
Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

This position requires successful completion of a reference check and background screening.

The State of Minnesota does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Jennifer Forside at jennifer.forside@state.mn.us or 651-539-1066.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jennifer Forside at jennifer.forside@state.mn.us.

About The Public Utilities Commission

The mission of the Commission is to improve the lives of all Minnesotans by ensuring safe, reliable, and sustainable utility services at just and reasonable rates.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

Apply About employer

More about this job

Responsibilities

Assess agency technology needs and coordinate solutions, serving as the link between technical teams, agency leadership, staff, and MNIT. Oversee technology operations and projects, including planning, implementation, procurement support, documentation, training, and change management.

Requirements

Requires four years of professional experience identifying business or technical needs, evaluating technology solutions, coordinating with vendors or IT staff, supporting purchasing, coordinating technology communications and training, and supporting daily IT operations. Relevant IT, computer science, or related degrees may substitute for some experience; strong project leadership, communication, collaboration, and stakeholder-management abilities are also assessed.

Skills

Technology Needs Assessment
IT Project Management
Technology Planning
IT Operations
Vendor Coordination
Technology Procurement
Budgeting
Stakeholder Communication
Technical Communication
Training Coordination
Change Management
IT Governance
Policy and Procedure Development
Requirements Analysis
Conflict Resolution
Strategic Leadership

Benefits

Paid Vacation Leave
Paid Sick Leave
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Fertility Care
Paid Parental Leave
Pension Plan
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Tax-Free Flexible Spending Accounts
Professional Development
Public Service Loan Forgiveness Program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Hiring contact

Jennifer Forside

Hiring contact email

jennifer.forside@state.mn.us

Keywords

Information Technology
Minnesota IT Services
Technology Planning
IT Governance
IT Operations
Technology Projects
Project Management
Requirements Analysis
Technology Solutions
Enterprise Services
Software Releases
System Implementations
Technology Procurement
Budgeting
Vendor Management
Data Security
Compliance
Business Processes
IT Policies
Technical Documentation
User Guidance
Training
Change Management
Stakeholder Engagement
Resource Allocation
Milestone Tracking
Public Sector

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