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Added 30 mins ago
W
(CAN) OMNI Assistant Manager
Walmart
Victoriaville, QC
- Full-time
…within Company policies and guidelines. Implements new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to…
Added 30 mins ago
Cook- Regular Full-Time
Smithers Community Services Association
Smithers, BC
…team of more than 60 employees. Through a diverse range of programs - including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors'…
Added 30 mins ago
SC
Cook- Regular Part-Time
Smithers Community Services Association
Smithers, BC
- Part-time
…team of more than 60 employees. Through a diverse range of programs - including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors'…
Added 44 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
…for the City of Saint John. Housed within the Development and Community Services area of the City of Saint John and under the direct supervision of the Growth Manager, the Growth…
Added 2 hours ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Kirkland, QC
- Full-time
…within Company policies and guidelines. Implements new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to…
Added 2 hours ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Actively participate in education programs (Workshop, Conference etc.).
Added 2 hours ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Actively participate in education programs (Workshop, Conference etc.).
Added 3 hours ago
W
(CAN) Overnight Assistant Manager
Walmart
Kirkland, QC
- Full-time
…within Company policies and guidelines. Implements new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to…
Added 3 hours ago
LH
Occupational Therapist - RTW & Mental Health
Lifemark Health Group
Grande Prairie, AB
- Full-time
As the Occupational Therapist, you will have the opportunity to create programs that benefit the community, work with a diverse group of clients and mentor students. You will create…
Added 3 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we…
Added 3 hours ago
ML
Human Resources Business Partner
MTE Logistix
AB · Edmonton, AB
- Full-time
Implement new or renewed agreements, including manager briefings and payroll and scheduling changes.
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
BC
Registered Nurse - Emergency Department (Job Share)
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
BC
Registered Nurse - Complex Care (C4)
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
BC
Registered Practical Nurse - B5
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 3 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 4 hours ago
T
Associate Investment Advisor
TD
Bridgewater, NS
- Full-time
Are you a dedicated account manager in tune to the needs of high value brokerage clients? Can you provide professional and flawless service delivery in support of your designated Investment…
Added 4 hours ago
FH
Registered Nurse, Medicine - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Other
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 4 hours ago
FH
Registered Nurse, Medicine - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Other
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 4 hours ago
FH
Registered Nurse, Medicine - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Other
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…

Minnesota Direct Care and Treatment

State Program Administrator Manager - Member Services & Counseling Manager

Saint-Paul, NB, Canada
St.-Paul, NB, Canada

Salary Range: $41.58 - $60.10 / hourly; $86,819 - $125,488 / annually · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $41.58 - $60.10 / hourly; $86,819 - $125,488 / annually
Job type: Full-time
Apply by: Nov 15, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

Working Title: Member Services & Counseling Manager

Job Class: State Program Administrator, Manager

Agency: Teachers Retirement Association

Job ID: 97775
Location: St. Paul
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 10/16/2026
Closing Date: 11/05/2026
Hiring Agency/Seniority Unit: Teachers Retirement Assoc / TRA-Managerial
Division/Unit: TRA Operations / Pension Administration
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: Yes - Up to 35%
Salary Range: $41.58 - $60.10 / hourly; $86,819 - $125,488 / annually
Classified Status: Classified
Bargaining Unit/Union: 220 - Manager/Unrep
FLSA Status: Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Teachers Retirement Association (TRA) has been providing pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with strong leadership, communication, analytical, and mathematical skills to serve as TRA’s Member Services & Counseling Manager.

Our Member Services & Counseling Manager position has the responsibility to oversee and provide strategic direction for our pension operations within TRA’s Member Services and Counseling departments. The incumbent will act to create plans to successfully train, engage, and develop operations for staff which includes management and supervisory-level employees. The incumbent will further serve on our Management Teams to ensure pension operation goals, activities, and outcomes align with our organization’s overall mission and objectives. Additionally, this position will participate in or spearhead projects that support TRA’s strategic plan.

This position is located in our Saint Paul, Minnesota office, and will require the incumbent to work a schedule that includes regular in-person work, up to 50 – 75% of the time in order to perform the essential functions. Additionally, business travel will be required for this role, up to 35% of the time, in order to support TRA’s satellite offices, as well as to provide back-up assistance to other leaders.

Minimum Qualifications

Five (5) years of progressive work experience administrating employee benefits, government benefits, accounting, payroll, finance, and/or insurance.

A Bachelor’s degree in Business Administration, Public Administration, Accounting, Finance, Math, or a closely related field can substitute for one (1) year of experience.

Experience And Education Must Also Demonstrate The Following

Leadership responsibility requiring the supervision/leadwork of staff and/or management of major enterprise projects involving multiple participants and stakeholders.
Exceptional critical thinking and creativity skills, which can be used to effectively conceptualize innovative methods for educating audiences about retirement topics, as well as to analyze data to improve customer experience and stakeholder partnerships.
Experience implementing and managing successful customer service and customer education strategies.
Exceptional planning and organization skills in order to successfully manage competing priorities, deadlines, and employee/call center schedules.
Advanced experience performing and auditing complex calculations.
Advanced experience in successfully presenting, explaining, and training on complex financial concepts to diverse audiences.
Advanced proficiency in using Microsoft Word, Excel, Access, PowerPoint, and Outlook; or equivalent software packages.
Strong interpersonal, written communication skills, and verbal communication skills, necessary to collaborate on enterprise project and initiatives; communicate information about sensitive topics; influence others to resolve conflicting viewpoints; motivate, coach, and/or provide constructive feedback to employees; and champion a work culture that advocates for inclusion.

Successful candidates must also possess the ability to secure their own transportation for in-state business travel and/or conferences.

Preferred Qualifications

An Advanced degree in Business Administration, Public Administration, Accounting, Finance, Math, or a closely related field.

Experience managing multiple departments simultaneously.

Experience managing and developing supervisory staff.

Experience working for financial or retirement services organizations.

Supervisory or management experience.

Physical Requirements

This position requires occasional transporting of articles such as file folders, ledgers and/or small tools. May be required to move or maintain a stationary position for long periods of time.

Additional Requirements

** Successful candidates must pass past-employer reference checks and a criminal background check. **

It Is The Policy Of TRA That All Finalist(s) Submit To a Background Check Prior To Employment. The Background Check May Consist Of The Following Components

State of Minnesota state government employment records check (applies to current and past State of Minnesota state government employees only)
Criminal History Check
Employee Reference Check
Social Security and Address Verification
Education Verification
Driver's License Check

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, or are an individual with a disability and need to request an accommodation for a scheduled interview, contact Justin Johnson at jjohnson@minnesotatra.org.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Justin Johnson at jjohnson@minnesotatra.org.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Teachers Retirement Association also offers free ramp parking at our Saint Paul Office location.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

Apply About employer

More about this job

Responsibilities

Oversee and provide strategic direction for the Teachers Retirement Association’s Member Services and Counseling pension operations, including developing and supporting staff and supervisors. Serve on management teams and lead or participate in projects that advance the organization’s strategic plan and align pension operations with its goals.

Requirements

Requires five years of progressive experience in employee or government benefits, accounting, payroll, finance, or insurance; a relevant bachelor’s degree may substitute for one year. Candidates must demonstrate leadership, customer service and education strategy, advanced calculation and financial communication skills, strong planning and communication abilities, and proficiency with Microsoft Office; an advanced degree and experience managing departments or supervisory staff are preferred.

Skills

Leadership
Staff Supervision and Development
Pension Administration
Customer Service Strategy
Customer Education
Critical Thinking
Data Analysis
Complex Financial Calculations
Financial Concepts Training
Strategic Planning
Project Management
Organization and Prioritization
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft PowerPoint

Benefits

Paid Vacation and Sick Leave
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Paid Parental Leave
Pension Plan
Employer-Paid Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Tax-Free Health, Dental, and Dependent Care Accounts
Employee Assistance Program
Professional Development
Free Ramp Parking

Visa sponsorship

Not detected in the job text

Hiring contact

Justin Johnson

Hiring contact email

jjohnson@minnesotatra.org

Keywords

Pension Administration
Member Services
Counseling
Employee Benefits
Government Benefits
Retirement Services
Customer Service
Customer Education
Staff Supervision
Leadership
Strategic Planning
Project Management
Complex Calculations
Financial Concepts
Data Analysis
Stakeholder Partnerships
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Microsoft Outlook
Public Administration
Accounting
Finance
Insurance
Call Center Operations
Employee Development
Government

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