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Minnesota Direct Care and Treatment

SUN Bucks Support Advisor Lead / State Prog Admin Prin

Saint-Paul, NB, Canada
St.-Paul, NB, Canada

Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,477 / annually · Full-time

Apply About employer

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Job details

Pay: Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,477 / annually
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Working Title: SUN Bucks Support Advisor Lead / State Prog Admin Prin

Job Class: State Program Administrator Principal

Agency: Children Youth & Families Dept

Job ID: 98090
Location: St. Paul
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 11/7/2026 date. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.
Date Posted: 10/30/2026
Closing Date: 11/7/2026
Hiring Agency/Seniority Unit: Children Youth & Families Dept / DCYF Central Office MAPE
Division/Unit: DCY - Central Office / SEBT Support Team
Work Shift: Day Shift
Work Hours: 8:00am - 4:30pm
Days of Work: Monday - Friday
Travel Required: Yes, up to 5%
Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,477 / annually
Classified Status: Classified
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
FLSA Status: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

*Telework (Within Minnesota or neighboring states) and flexible hours options are available.)

This position will work to support the SUN Bucks Contact Center and has been granted an exemption from the agency's requirement to work in the office 50% of the time. Telework is at the discretion of the employer.
Statewide travel is possible 5 percentage of the time.

This position exists to function as the Lead Worker for the SUN Bucks Support Advisor team, supporting statewide administration of the SUN Bucks program delivered and coordinated through the Data Warehouse, Customer Help Application (CHA), MAXIS, Medicaid Management Information System (MMIS) and other MNIT supported systems. Under administrative direction, this position provides advanced technical expertise, coordinates workflow, designs and delivers training, performs quality assurance, and interprets policy to ensure accurate and consistent service delivery.

Responsibilities Include

Lead Worker Guidance and Workflow Coordination including:
- Developing and providing help desk services for the SUN Bucks system by performing complex analysis of user or system problems and communicate outcomes to SUN Bucks call center staff, MDE and MNIT
- Developing and refining business processes
Training, Onboarding & Technical Assistance
Quality Assurance & Compliance Oversight
Policy Interpretation & Expert Technical Support
- Developing and maintaining clear policy and system manuals for SUN Bucks
Escalation & Complex Case Resolution
Communication, Liaison & Program Analysis

,

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**

Three (3) Years Of Experience In Performing Program Administration, Eligibility Determination, Or Case Management Work In Public Assistance Programs Such As Supplemental Nutrition Assistance Program (SNAP), Minnesota Family Investment Program (MFIP), Or SUN Bucks. Experience Must Demonstrate The Following

Interpreting and applying laws, rules, or policies to complex situations
Providing technical assistance or guidance to staff, customers, or partners
Developing and delivering training using adult learning strategies, multi modal training formats, or e learning tools

Preferred Qualifications

At least one year of experience specifically working with SUN Bucks.
Experience using state eligibility systems such as MAXIS, MMIS or CHA.
Experience using Customer Relationship Management software such as Microsoft Dynamics 365 or similar.
Experience serving in a lead worker role, acting as a subject matter expert, or coordinating team workflow.
Experience representing a program in meetings, workgroups, or appeals settings.
Experience drafting or maintaining policies, procedures manuals, or technical documentation.

Additional Requirements

It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:

Reference check
Criminal Background check
Fingerprinting check (MNJIS/CJIS)
Driver’s License Check
Personnel File Review: all current and former public sector employees
Additional assessment may be required during the interview process

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Shannon Dunnell at shannon.dunnell@state.mn.us.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Edwin Adricula at edwin.adricula@state.mn.us.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Children, Youth and Families ADA Coordinator at 651-431-4945 or DCYF ADA at ada.dcyf@state.mn.us.

About Children Youth & Families Dept

Our state depends on the success of Minnesota children, youth and families. The Department of Children, Youth, and Families puts children at the center of state government, creating a permanent state agency and commissioner focused on elevating children and families in policy and budget decisions.

This realigns state government to advance equitable outcomes for children, youth, and families through transformative, partnership-driven policies, programs and practices.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

Apply About employer

More about this job

Responsibilities

Lead the SUN Bucks Support Advisor team by coordinating workflows, resolving complex system and customer issues, and providing technical guidance to call center staff and program partners. Develop processes, training, manuals, and quality assurance practices while interpreting policy and supporting consistent statewide program administration.

Requirements

Applicants must have three years of experience in program administration, eligibility determination, or case management in public assistance programs, including experience applying laws or policies to complex situations and providing technical guidance. They must also have experience developing and delivering training; experience with SUN Bucks, state eligibility systems, CRM software, team leadership, and policy documentation is preferred.

Skills

Program Administration
Eligibility Determination
Case Management
Policy Interpretation
Technical Assistance
Training Delivery
Workflow Coordination
Quality Assurance
Compliance Oversight
Help Desk Support
Complex Case Resolution
Policy And Procedure Documentation
Program Analysis
Adult Learning Strategies
Stakeholder Communication

Benefits

Paid Vacation And Sick Leave
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Paid Parental Leave
Pension Plan
Life Insurance
Short-Term And Long-Term Disability Insurance
Tax-Free Expense Accounts
Training And Professional Development
Tuition Reimbursement
Public Service Loan Forgiveness Program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Hiring contact

Shannon Dunnell

Hiring contact email

shannon.dunnell@state.mn.us

Keywords

SUN Bucks
Public Assistance Programs
Supplemental Nutrition Assistance Program
Eligibility Determination
Case Management
Program Administration
Data Warehouse
Customer Help Application
MAXIS
Medicaid Management Information System
Microsoft Dynamics 365
Help Desk
Workflow Coordination
Quality Assurance
Policy Interpretation
Adult Learning Strategies
E-Learning
Technical Assistance
Training And Onboarding
Compliance
Program Analysis
Technical Documentation
Escalation Management

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