Working Title: Video Conference Support Engineer
Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services
- Job ID: 97287
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 09/29/2026
- Closing Date: 10/05/2026
- Hiring Agency/Seniority Unit: Minnesota IT Services
- Division/Unit: Department of Corrections (DOC)
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: Yes - up to 10%
- Salary Range: $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually
- Job Class Option: Systems Software
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.
As a Video Conference Support Engineer for Minnesota IT Services (MNIT) supports the Department of Corrections and related agencies, you will ensure reliable, high-quality video conferencing across a complex, statewide environment. In this role, you’ll manage and support enterprise video platforms and conference room technologies, troubleshoot and resolve technical issues, and collaborate with MNIT teams to maintain stable, secure, and efficient systems. You’ll lead efforts in installation, configuration, documentation, and service restoration for video conferencing solutions, helping the DOC and partner agencies successfully deliver meetings, hearings, and large-scale virtual events.
This Position Requires An Employee To Work Onsite At 1450 Energy Park Drive, St. Paul, Minnesota At Least 50% Of The Time, With Limited Telework Available. Telework Eligibility Depends On Residence
- Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
- Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
- Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here:
This position requires a minimum of three (3) years of experience in supporting video or remote conferencing technologies.
Experience Must Include
- Supporting and troubleshooting video conferencing systems, hardware, and related technologies in a professional IT environment.
- Managing incidents, work orders, system upgrades, and service restoration across complex technical environments.
- Documenting technical procedures, configurations, inventories, or runbooks for operational use
- Knowledge of LAN/WAN concepts, TCP/IP networking, and how they interact with video/teleconference systems.
- Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
- Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.
- This position requires a driver's license for occasional travel.
Strongly Preferred Qualifications
- Experience administering enterprise video platforms such as Cisco WebEx Control Hub, Microsoft Teams admin tools, or vendor-specific teleconference management systems (e.g., Barco XMS, Yealink cloud).
- Experience designing or validating video system configurations, performing acceptance testing, and ensuring service quality or uptime in a large or multi-site organization.
- Experience supporting large-scale, network-based video events or multi-site conferencing environments.
Preferred Qualifications
- Experience mentoring or guiding IT staff or technical users, particularly on video or remote conferencing technologies.
- Ability to coordinate and collaborate with cross-functional technical teams, vendors, and business partners on system changes, implementations, and issue resolution.
- Knowledge of video-specific networking standards/protocols (e.g., H.323, video over IP, bridging H.320/H.323).
- Ability to evaluate hardware/software life cycles and recommend upgrades, replacements, or improvements to conferencing systems.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required check prior to employment which may consist of the following:
- SEMA4 Records Checks (applies to current and past state employees only)
- Criminal History Check
- Reference Check
- Social Security and Address Verification
- Education Verification
- CJIS Background Check
- DOC Background Check
- Driver's License Record Check
- Other legally required checks
Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact workwithmnit@state.mn.us.
Connect 700 Program
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to workwithmnit@state.mn.us.
Veterans
To be considered for any Veteran's Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
- Meet all Minimum Qualifications identified in this posting.
- Meet all of the RSV criteria.
- Submit a copy of your DD-214 form by the closing date to: workwithmnit@state.mn.us
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:
- Meet service requirements and have a verified service-connected disability rating of at least 30%.
- Provide qualifying documentation verifying the disability.
- Meet all Minimum Qualifications identified in this posting.
- You must submit all documentation by the closing date to: workwithmnit@state.mn.us
Current State Employees
- Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3/Systems Software position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
- Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
About Minnesota IT Services
Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your Benefits May Include
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support To Help You Reach Your Career Goals
- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) For Work/life Support
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
