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Added 2 hours ago
(CAN) Customer Service Desk Associate
Walmart Canada
Cochrane, AB
Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 4 hours ago
Fashion Associate (Part time) - Langley
RCL - Reitmans Canada Ltd/Ltée
Langley (District), BC · City of Langley, BC
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 5 hours ago
Associate Director, Business Risk Management - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
Full-time
Support the maintenance and updating of Volcker Desk Operating Plans (DOPs), ensuring desk strategies are clearly articulated and documented
Added 5 hours ago
Bilingual Product Support Associate
Float
Remote, Canada
$50,000 to $60,000 CAD / year
Full-time · Remote
We’re looking for an experienced Product Support Associate to help build the best customer experience team in Canada! As part of our Product Support team, you will focus on delivering…
Added 6 hours ago
Cloud Operations Analyst - Operate
Deloitte
Toronto, ON
Full-time
2+ years of experience in IT operations, infrastructure support, service desk, technical support, or cloud operations.
Added 6 hours ago
Millwork Sales Specialist Full Time (MONCTON)
The Home Depot Canada
Moncton, NB
Full-time
Sales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and…
Added 7 hours ago
Fashion Associate (Part time) - Langley
Reitmans (Canada) Ltée/Ltd
Langley (District), BC · Langley, British Columbia
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 7 hours ago
(CAN) Associé au comptoir du service à la clientèle
Walmart Canada
Lac-Mégantic, QC
Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 9 hours ago
Fashion Associate (Part time) - Fairview Park Mall - Kitchener
RW&CO
Kitchener, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 9 hours ago
Temporary Fashion Associate - Upper Canada Mall
RW&CO
Newmarket, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 9 hours ago
IT Specialist - Endpoint Management
Natural Factors
Coquitlam, BC
Full-time
Take ownership of our endpoint management environment and help shape the future of our technology operations. In this hands-on role, you’ll oversee endpoint platforms, security, and…
Added 9 hours ago
Fashion Associate (Part time) - Fairview Park Mall - Kitchener
Reitmans (Canada) Ltée/Ltd
Kitchener, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 9 hours ago
Associate Director, Business Risk Management - Toronto, ON
Scotiabank
Toronto, ON
Support the maintenance and updating of Volcker Desk Operating Plans (DOPs), ensuring desk strategies are clearly articulated and documented
Added 9 hours ago
Customer Service Representative (Motivator) - Toronto Bell Trinity Centre
GoodLife Fitness
Toronto, ON
Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
Added 9 hours ago
Customer Service Representative (Motivator) - Toronto Bell Trinity Centre
GoodLife Fitness
Toronto, ON
Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
Added 10 hours ago
Temporary Fashion Associate - PENN
RCL - Reitmans Canada Ltd/Ltée
Thunder Bay, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 10 hours ago
Temporary Fashion Associate - Upper Canada Mall
RCL - Reitmans Canada Ltd/Ltée
NB · New Market, NB
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 11 hours ago
Temporary Fashion Associate - PENN
Reitmans (Canada) Ltée/Ltd
Thunder Bay, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 11 hours ago
costumer service associate
RONA
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Full-time
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the…
Added 11 hours ago
Customer Service Representative (Motivator) - Hamilton Upper James and Rymal
GoodLife Fitness
Hamilton, ON
Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
Added 12 hours ago
IT Specialist - Endpoint Management
Factors Group of Nutritional Companies
Coquitlam, BC
Take ownership of our endpoint management environment and help shape the future of our technology operations. In this hands-on role, you’ll oversee endpoint platforms, security, and…
Added 15 hours ago
Data Center Technician - Electronic Technician Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Division/Unit: Office of Enterprise Tech / Facilities Support
Added 15 hours ago
Project Desk/LBM Associate
Kent Building Supplies
Summerside, PE
Part-time
Project Desk Associates are sales professionals that partner with customers to fully understand their needs and assist in planning construction and renovation projects. As knowledgeable…
Added 15 hours ago
Customer Service Associate
Kent Building Supplies
Summerside, PE
Part-time
Answering front desk phone and directing calls
Added 15 hours ago
Customer Service Representative (Motivator) - Pickering Liverpool and Kingston
GoodLife Fitness
Kingston, ON · Pickering, ON · Liverpool, NS
Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…

Minnesota Direct Care and Treatment

Video Conference Support Engineer - ITS3

Saint-Paul, NB, Canada
St.-Paul, NB, Canada

Pay: Salary Range: $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Working Title: Video Conference Support Engineer

Job Class: Information Technology Specialist 3

Agency: Minnesota IT Services

Job ID: 97287
Location: St. Paul
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 09/29/2026
Closing Date: 10/05/2026
Hiring Agency/Seniority Unit: Minnesota IT Services
Division/Unit: Department of Corrections (DOC)
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: Yes - up to 10%
Salary Range: $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually
Job Class Option: Systems Software
Classified Status: Classified
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
FLSA Status: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.

As a Video Conference Support Engineer for Minnesota IT Services (MNIT) supports the Department of Corrections and related agencies, you will ensure reliable, high-quality video conferencing across a complex, statewide environment. In this role, you’ll manage and support enterprise video platforms and conference room technologies, troubleshoot and resolve technical issues, and collaborate with MNIT teams to maintain stable, secure, and efficient systems. You’ll lead efforts in installation, configuration, documentation, and service restoration for video conferencing solutions, helping the DOC and partner agencies successfully deliver meetings, hearings, and large-scale virtual events.

This Position Requires An Employee To Work Onsite At 1450 Energy Park Drive, St. Paul, Minnesota At Least 50% Of The Time, With Limited Telework Available. Telework Eligibility Depends On Residence

Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here:

This position requires a minimum of three (3) years of experience in supporting video or remote conferencing technologies.

Experience Must Include

Supporting and troubleshooting video conferencing systems, hardware, and related technologies in a professional IT environment.
Managing incidents, work orders, system upgrades, and service restoration across complex technical environments.
Documenting technical procedures, configurations, inventories, or runbooks for operational use
Knowledge of LAN/WAN concepts, TCP/IP networking, and how they interact with video/teleconference systems.
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.

This position requires a driver's license for occasional travel.

Strongly Preferred Qualifications

Experience administering enterprise video platforms such as Cisco WebEx Control Hub, Microsoft Teams admin tools, or vendor-specific teleconference management systems (e.g., Barco XMS, Yealink cloud).
Experience designing or validating video system configurations, performing acceptance testing, and ensuring service quality or uptime in a large or multi-site organization.
Experience supporting large-scale, network-based video events or multi-site conferencing environments.

Preferred Qualifications

Experience mentoring or guiding IT staff or technical users, particularly on video or remote conferencing technologies.
Ability to coordinate and collaborate with cross-functional technical teams, vendors, and business partners on system changes, implementations, and issue resolution.
Knowledge of video-specific networking standards/protocols (e.g., H.323, video over IP, bridging H.320/H.323).
Ability to evaluate hardware/software life cycles and recommend upgrades, replacements, or improvements to conferencing systems.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required check prior to employment which may consist of the following:

SEMA4 Records Checks (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
CJIS Background Check
DOC Background Check
Driver's License Record Check
Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact workwithmnit@state.mn.us.

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to workwithmnit@state.mn.us.

Veterans

To be considered for any Veteran's Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

Meet all Minimum Qualifications identified in this posting.
Meet all of the RSV criteria.
Submit a copy of your DD-214 form by the closing date to: workwithmnit@state.mn.us

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

Meet service requirements and have a verified service-connected disability rating of at least 30%.
Provide qualifying documentation verifying the disability.
Meet all Minimum Qualifications identified in this posting.
You must submit all documentation by the closing date to: workwithmnit@state.mn.us

Current State Employees

Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3/Systems Software position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

Apply About employer

More about this job

Responsibilities

Support enterprise video conferencing platforms and conference room technologies for the Department of Corrections and partner agencies, troubleshooting issues and maintaining reliable, secure service. Lead installation, configuration, documentation, upgrades, and service restoration to support meetings, hearings, and large-scale virtual events.

Requirements

Candidates need at least three years of professional experience supporting video or remote conferencing technologies, including troubleshooting systems, managing incidents and upgrades, documenting operational procedures, and understanding LAN/WAN and TCP/IP networking. Clear communication and customer-focused problem-solving are required; an IT-related degree may substitute for some experience, and a driver's license is required for occasional travel.

Skills

Video Conferencing Support
Troubleshooting
Enterprise Video Platforms
Conference Room Technology
Incident Management
Work Order Management
System Upgrades
Service Restoration
Technical Documentation
LAN/WAN Networking
TCP/IP
Configuration and Acceptance Testing
Large-Scale Video Events
Customer Service
Cross-Functional Collaboration
Vendor Coordination

Benefits

Paid Vacation
Paid Sick Leave
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Drug Coverage
Fertility Care
Paid Parental Leave
Pension Plan
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Tax-Free Expense Accounts
Training and Professional Development
Tuition Reimbursement
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Video Conferencing
Remote Conferencing
Cisco Webex Control Hub
Microsoft Teams Admin Tools
Barco XMS
Yealink Cloud
Conference Room Technology
LAN/WAN
TCP/IP
H.323
Video Over IP
H.320
Bridging
Enterprise Video Platforms
Acceptance Testing
Service Quality
System Uptime
Incident Management
Work Orders
System Upgrades
Service Restoration
Technical Documentation
Runbooks
Hardware Lifecycle Management
Software Lifecycle Management
Multi-Site Conferencing
Large-Scale Virtual Events
Department of Corrections
Information Technology

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