Sales & Customer Service Sales Representative
- Toronto, ON, Canada
- Etobicoke, ON, Canada
Base Salary: CA$45,000.00 – CA$55,000.00 per year (depending on experience). · Full-time
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Job details
- Pay
- Base Salary: CA$45,000.00 – CA$55,000.00 per year (depending on experience).
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About Us
At MINOH, we turn bold ideas into visual experiences that leave a lasting impression. From custom wayfinding signage to large-scale display installations, our work blends creativity, craftsmanship, and technical precision. Our team is known for its innovation, attention to detail, and a shared passion for doing things right.
Position Overview
This is an entry-level sales and customer support role designed for someone who wants to learn the business from the ground up. You will start by handling existing clients - responding to their inquiries, managing orders, preparing quotes, and ensuring a smooth transition in communication and service. In addition, you will support the Customer Service Representative (CSR) team with day-to-day customer service tasks.
The ideal candidate is professional, organized, friendly, and eager to grow into a full sales role.
Key Responsibilities
Account Management
- Serve as the primary point of contact for a group of established accounts.
- Respond to customer inquiries, gather project details, and provide product information.
- Prepare quotes, estimates, and invoices.
- Maintain strong relationships through timely and professional communication.
- Work closely with the CEO to ensure a smooth handoff and maintain service expectations.
Sales & Lead Support
- Assist in following up on open quotes and ongoing projects.
- Track sales activity and maintain accurate customer records in the CRM.
- Support the development of repeat sales and upsell opportunities.
- Follow up with clients on pending quotes, artwork, and approvals.
- Support the sales team with lead tracking and outreach.
- Enter jobs and maintain accurate customer/sales records.
Customer Service (CSR) Support
- Provide exceptional customer service via phone and email.
- Communicate project requirements clearly to the design and production teams.
- Provide status updates and ensure deadlines and expectations are met.
Additional Responsibilities
- Perform other duties as required to support company goals and client satisfaction, including tasks that may arise in day-to-day operations.
Qualifications & Skills
- Experience: 2 years of customer service or sales experience preferred (not required).
- Languages: Strong communication skills- fluent, professional English.
- Attributes: Highly organized, friendly, and detail-oriented with the ability to manage multiple tasks and deadlines.
- Technical Learning: Comfortable learning new products, design details, and basic production terminology.
- Industry Experience: Experience in signage, printing, or design is an asset, but not required.
Compensation & Terms
Base Salary: CA$45,000.00 – CA$55,000.00 per year (depending on experience).
Job Type: Full-time.
Work Location: On-site - South Etobicoke.
More about this job
Responsibilities
Manage established customer accounts by responding to inquiries, gathering project details, preparing quotes and invoices, and maintaining professional client relationships. Support sales and customer service operations by following up on quotes and projects, tracking leads and CRM records, coordinating requirements with design and production teams, and providing customers with status updates.
Requirements
The role is entry-level, and two years of customer service or sales experience is preferred but not required; signage, printing, or design experience is an asset. Candidates should communicate professionally in English, be organized, friendly, and detail-oriented, manage multiple tasks and deadlines, and be comfortable learning products and production terminology.
Skills
- Customer Service
- Sales
- Account Management
- Customer Communication
- Quote Preparation
- Estimate Preparation
- Invoice Preparation
- Lead Tracking
- CRM Recordkeeping
- Sales Follow-Up
- Upselling
- Order Management
- Project Coordination
- Attention To Detail
- Organization
- Professional English
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Creative & Media
- Manufacturing
Keywords
- Customer Service
- Sales
- Account Management
- Established Accounts
- Customer Inquiries
- Project Details
- Product Information
- Quotes
- Estimates
- Invoices
- Open Quote Follow-Up
- Lead Tracking
- CRM
- Customer Records
- Repeat Sales
- Upselling
- Artwork Approvals
- Order Management
- Project Coordination
- Design Team
- Production Team
- Status Updates
- Signage
- Printing Services
- Visual Displays
- Production Terminology