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Mint Green Group

EDI Key Account Coordinator

Pointe-Claire, QC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

Note to all candidates:

Character matters.

Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people, obsessed about sales and service.

We know nothing matters more than a happy customer and that saying“that’s not my job”gets us nowhere.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with over 52 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.

The good news? YOU could be a part of it.

Mint Green Group (“MGG”) is a leading sports-lifestyle sales and distribution company, proudly representing a growing portfolio of world-class brands across Canada. Following a new distribution agreement, MGG now manages the sales and distribution of New Era - an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage spanning over 100 years. Best known as the official on-field cap of MLB, official sideline cap of the NFL, and official on-court cap of the NBA, New Era is the brand of choice for headwear, accessories, and apparel for men, women, and youth, worn as a symbol of self-expression by athletes, artists, and culture-shapers around the globe.

As MGG launches New Era's sales and distribution business in Canada, we are building our founding team - masters of their craft who are innovators, architects of culture, and forward thinkers who demand excellence in the quality of the product and the authenticity of the brand.

REPORTS TO: Senior Manager, Sales Support

LOCATION: Toronto or Montreal

Position Summary

As an EDI Key Account Coordinator, you will play a critical role in delivering a seamless and exceptional experience to our key customers and sales partners. You bring a proactive, detail-oriented, and solutions-driven mindset to ensure operational excellence across order management, EDI processes, and account support.

This role is essential in strengthening relationships with major accounts while ensuring accuracy, compliance, and efficiency throughout the order-to-delivery lifecycle.

Key Responsibilities

Responsibilities include, but are not limited to:

Manage and follow up on bulk orders for major accounts, ensuring accuracy in pricing, quantities, delivery dates, and shipment details
Act as a liaison between sales, product, and operations teams to confirm order accuracy and timely delivery
Review and validate incoming customer orders, reconciling them against bulk orders and EDI transmissions
Process EDI and non-EDI orders, identify discrepancies, and resolve variances in a timely manner
Develop expertise in the TrueCommerce EDI platform to support efficient order processing and troubleshooting
Build and maintain strong relationships with key account buyers across multiple departments and product categories
Collaborate with the Distribution Centre (DC) team to resolve shipment-related issues
Create and maintain EDI customer mappings (SKU synchronization) to ensure accurate data flow
Generate and distribute reports for PLMs, sales teams, and key account buyers based on EDI forecasts (weekly)
Communicate proactively with sales representatives and buyers regarding purchase order discrepancies, availability issues, or changes
Partner with the IT team to resolve system issues and support ongoing process improvements
Inform business partners of potential risks such as delays, pricing discrepancies, or inventory shortages
Manage key account compliance requirements, including adherence to SLAs (Service Level Agreements) and vendor guidelines
Ensure all processes align with customer compliance standards to avoid penalties or chargebacks
Investigate and resolve chargebacks, initiating internal reviews as needed
Work closely with Value-Added Services (VAS) teams to ensure accurate and up-to-date ticketing and order preparation
Submit Advance Shipment Notices (ASN) and monitor transportation booking processes
Collaborate with PLMs on price list creation and system uploads
Issue pick tickets and labels to the warehouse to support order fulfillment

Skills And Experience

Strong attention to detail with a high level of accuracy in order management and data handling
Excellent organizational and time management skills, with the ability to manage multiple priorities
Strong communication and interpersonal skills, with the ability to build relationships across teams and with external partners
Proactive problem-solver with the ability to identify issues and drive resolution
Experience with EDI systems (e.g.,TrueCommerce, SPS, Orderful) is a strong asset
Experience with NetSuite and NuOrder strong assets
Excellent EXCEL skills
Familiarity with ERP systems and order management processes
Ability to work in a fast-paced, deadline-driven environment
Strong understanding of customer compliance requirements and vendor guidelines is an asset
Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.

WHY JOIN MINT GREEN GROUP?

Mint Green Group is a trusted North American distributor and growth partner for some of the world’s most recognized sports and lifestyle brands. We combine the entrepreneurial pace and accountability of an independent organization with the opportunity to represent iconic global brands.

At Mint Green, we believe in doing the right thing, bringing the right mindset, keeping the bar high, and doing work that makes us proud. If you are excited by the opportunity to take ownership, build strong partnerships, and contribute to a team that takes personal responsibility in driving excellence, we would love to hear from you!

Some of what we offer:

Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs
Investing in your future – RRSP matching plus at-source contributions to your TFSA and RRSP
Professional growth support – Dedicated funding for learning and development
Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback
Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews
Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away
Hybrid work model – we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity.

Mint Green Group is committed to providing an inclusive and accessible recruitment experience. Accommodations are available upon request throughout the recruitment process.

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More about this job

Responsibilities

Manage key-account bulk orders and EDI and non-EDI transactions, ensuring order accuracy, compliance, and timely delivery. Coordinate with sales, product, operations, distribution, IT, and warehouse teams while supporting customer relationships, reporting, shipment processes, and resolution of discrepancies and chargebacks.

Requirements

The role calls for strong attention to detail, organization, communication, and problem-solving, along with the ability to manage multiple priorities in a fast-paced environment. EDI platform experience is an asset, as are NetSuite, NuOrder, Excel expertise, ERP and order-management familiarity, customer-compliance knowledge, and foundational generative AI literacy.

Skills

EDI Order Processing
Order Management
Key Account Support
Customer Compliance
Data Accuracy
Excel
TrueCommerce
NetSuite
NuOrder
ERP Systems
Discrepancy Resolution
Cross-Functional Communication
Reporting
Problem-Solving
Generative AI Literacy

Benefits

Health And Dental Insurance
RRSP Matching
TFSA And RRSP Contributions
Learning And Development Funding
Employee Activities And Events
Company-Wide Bonuses
Performance And Salary Reviews
Hybrid Work Model

Visa sponsorship

Not detected in the job text

Keywords

EDI
TrueCommerce
SPS
Orderful
NetSuite
NuOrder
Excel
ERP Systems
Order Management
Bulk Orders
Key Accounts
SKU Synchronization
Customer Compliance
Vendor Guidelines
Service Level Agreements
Chargebacks
Advance Shipment Notices
Transportation Booking
Distribution Centre
Value-Added Services
Pick Tickets
Labels
EDI Forecasts
Generative AI
Sales Support

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