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Mint Green Group

Sales Support Coordinator

Pointe-Claire, QC, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Experience: 1-3+ years of experience in customer service, sales support, or order management, ideally within apparel, consumer goods, or wholesale distribution.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Note To All Interested Candidates:

Character matters.

Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.

Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.

We’re a passionate group of hard-working people, obsessed about sales and service.

We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere.

We know how fun it feels to win, and love pushing ourselves towards that rush.

As a leading sports-lifestyle distribution company with over 52 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.

The good news? YOU could be a part of it.

REPORTS TO: Senior Manager, Sales Support

LOCATION: Montreal

Position Summary:

The Sales Support Coordinator supports the day-to-day execution of orders and customer service for our licensed brands, including ’47 and Fan Favorite. This role serves as a key liaison between customers, Sales Representatives, internal teams, and U.S. brand partners, ensuring accurate order processing, timely issue resolution, and a high standard of service. The successful candidate is detail-oriented, proactive, and comfortable managing high volumes in a fast-paced, seasonal environment, while leveraging tools such as NuOrder and internal systems to drive operational efficiency. Guided by our values of Respect, Commitment, Creativity, Teamwork, and Fun, this role contributes directly to exceptional customer experiences and the continued growth of our sports-lifestyle brands.

Essential Functions:

Ensuring the smooth and accurate execution of order entry, including the correct application of discounts and commissions.
Become a NuOrder “ninja”, to provide customers and Sales Reps with support in using the platform to manage their business with greater independence.
Provide timely and helpful responses to customers and Sales Reps, moving them from problem to resolution with minimal stress.
Be proactive in identifying recurring issues and elevating these issues to the broader operations team so they can be prevented in the future.
Be proactive in staying in touch with what’s going on with our brands from the standpoint of marketing, social, and PR, so you can share newsworthy updates about the growth of the brands that our customers are buying from us.
Prepare and research return authorization requests from customers.
Prepare and research short shipment/over shipment requests from customers.
Communicate daily with product and sales teams to ensure that pertinent information about order changes, delays, or new opportunities are being channeled out to the Sales Reps and customers.
Collaborate with eCommerce team to ensure stock levels, pull samples and provide return authorizations.
Be the liaison between customers and ‘47 Brand USA for product images.

Skills And Experience

1-3+ years of experience in customer service, sales support, or order management, ideally within apparel, consumer goods, or wholesale distribution.
Strong attention to detail, with experience managing order entry, discounts, and commission application accurately.
Comfortable learning and troubleshooting order management platforms (e.g., NuOrder) to support both customers and internal teams.
Excellent written and verbal communication skills, with a customer-first approach to problem-solving.
Experience researching and processing return authorizations, short/over shipments, or similar order discrepancies.
Strong organizational skills, with the ability to manage high order volumes and shifting priorities during peak seasonal periods.
Proactive mindset, with the ability to identify recurring issues and flag them for process improvement.
Comfortable collaborating cross-functionally with sales, product, and eCommerce teams.
Genuine interest in the brands and industry, with curiosity about marketing, social, and PR updates relevant to customers.
Proficiency in Excel and general comfort with ERP or order management systems.
Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.

WHY JOIN MINT GREEN GROUP?

Mint Green Group is a trusted North American distributor and growth partner for some of the world’s most recognized sports and lifestyle brands. We combine the entrepreneurial pace and accountability of an independent organization with the opportunity to represent iconic global brands.

At Mint Green, we believe in doing the right thing, bringing the right mindset, keeping the bar high, and doing work that makes us proud. If you are excited by the opportunity to take ownership, build strong partnerships, and contribute to a team that takes personal responsibility in driving excellence, we would love to hear from you!

Some of what we offer:

Competitive group insurance plan – Top of the line health & dental coverage with competitive rates & Mint covers 50% of premium costs
Investing in your future – RRSP matching plus at-source contributions to your TFSA and RRSP
Professional growth support – Dedicated funding for learning and development
Meaningful employee experience – Budgeted activities, events, and services designed to truly engage our team based on real employee feedback
Recognition & rewards – We celebrate individual contributions through equitable, competitive compensation, company-wide bonuses, and ongoing performance and salary reviews
Exceptional onboarding – A best-in-class program that helps you integrate quickly, ramp up faster, and start making an impact right away
Hybrid work model – we embrace a balance of in-office & remote work that complements employee wellbeing, collaboration & productivity.

Mint Green Group is committed to providing an inclusive and accessible recruitment experience. Accommodations are available upon request throughout the recruitment process.

Apply About employer

More about this job

Responsibilities

The Sales Support Coordinator manages day-to-day order execution and serves as a primary liaison between customers, sales representatives, and brand partners. This role ensures accurate order processing, resolves customer issues, and supports operational efficiency using platforms like NuOrder.

Requirements

Candidates should have 1-3+ years of experience in customer service or sales support, preferably within the apparel or wholesale distribution industry. Proficiency in Excel, order management systems, and a proactive approach to problem-solving are essential for this role.

Skills

Order management
Customer service
Sales support
NuOrder
Excel
ERP systems
Data entry
Communication
Problem-solving
Attention to detail
Organizational skills
Cross-functional collaboration
Generative AI
Return authorization
Inventory management

Benefits

Group insurance plan
Health coverage
Dental coverage
RRSP matching
TFSA contributions
Professional growth support
Company-wide bonuses
Performance and salary reviews
Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Order Management
Customer Service
NuOrder
Apparel Industry
Wholesale Distribution
ERP
Excel
Generative AI
Return Authorization
Inventory
Cross-functional Collaboration
Marketing
Public Relations
Social Media
Order Entry
Commission Application
Operational Efficiency
Sports-lifestyle Brands
Brand Partners

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