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Minto

Warranty Coordinator

Ottawa, ON, Canada
5101 Abbott St E, Stittsville, ON, K2S 1E7, Canada

Pay: Hiring pay range: $55,000-$63,000 a year
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Sep 22, 2026

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Original job description

WARRANTY COORDINATOR

Location: Stittsville

Build what's next at Minto

Working at Minto means being part of something bigger - where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued - they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

Competitive compensation with performance-based annual bonus
Comprehensive benefits starting on day one - including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave
RRSP matching program and paid time off program to support your future and recharge
Peer-to-peer recognition platform that celebrates your contributions
Professional development and learning support to fuel your growth
Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

The Warranty Coordinator is responsible for providing customer service to homeowners in order to process all inquiries related to service, repairs or outstanding work.

Here’s how you’ll contribute

Check Tarion portal daily to identify and print any new conciliations, 30 days, year ends or two year inspections;
Review any emergency calls from the previous night or recent off-hours and follow up with the homeowner and/or trades
Coordinates repair appointments;
Responsible for processing all relevant paperwork;
Print the “scheduled today” list on a daily basis and contact all Trades to ensure successful workdays;
Reschedule any additional follow-up appointments that are necessary;
Process invoices;
Manage vendor cards and the check in check out process;
Respond to all inquiries from Homeowners and trade partners;
Responds and assists with resolving all after sales complaints;
Tracks and closely monitors all active files and ensure they are completed within the set deadlines as indicated by the Tarion Warranty Corporation;
Provides updates and corresponds with the Tarion Warranty Corporation in regards to files that have been escalated with their office;
Coordinate all repairs in model homes where necessary;
Order materials as instructed by Managers;
Other duties within the scope, spirit and purpose of the job, as requested by management.

What you bring to the team

Here’s what will help you stand out. And even if you don’t tick every box - we believe in your potential and are here to support your growth.

High School Diploma is required or a College Diploma (Construction, Home Building, Administration or related discipline) is an asset.
A minimum of five (5) years of relevant work experience in a customer service role.
Microsoft Office (Word, Excel), Outlook
Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage is an asset
Knowledge of construction processes and repair methods is an asset
Strong knowledge of the Minto New Home Manual is an asset
Communication skills (listening, verbal and written)
Problem Solving
Organizational skills
Attention to detail
Customer service focused
Team player

Hiring pay range: $55,000-$63,000 a year

Pay ranges at Minto are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.

Ready to build your future with us?

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive - professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful - together.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible - our employees. Named one of Canada’s Best Managed Companies, we’re proud of our 70-year legacy and dedicated to delivering more - more growth, more purpose, and more impact - for our employees, homeowners, residents, and the neighbourhoods we serve.

_____________________________________________________________________________

Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at [email protected].

#TAS1

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More about this job

Responsibilities

The Warranty Coordinator manages homeowner inquiries regarding service and repairs while coordinating with trades to ensure timely completion. They are responsible for processing paperwork, monitoring active files against Tarion deadlines, and managing vendor interactions.

Requirements

Candidates should have a high school diploma or college diploma in a relevant field and at least five years of customer service experience. Proficiency in Microsoft Office and knowledge of construction processes or Tarion guidelines are considered significant assets.

Skills

Customer service
Tarion portal management
Repair coordination
Invoice processing
Vendor management
Problem solving
Organizational skills
Attention to detail
Microsoft Office
Outlook
Construction processes
Repair methods
Communication skills
Teamwork

Benefits

Competitive compensation
Performance-based annual bonus
Comprehensive benefits
Unlimited physiotherapy
Telemedicine service
Parental leave
RRSP matching program
Paid time off
Peer-to-peer recognition platform
Professional development and learning support

Visa sponsorship

Not detected in the job text

Keywords

Warranty Coordinator
Customer Service
Tarion
Construction
Home Building
Repair Coordination
Invoicing
Vendor Management
Microsoft Word
Microsoft Excel
Outlook
Warranty Coverage
Administration
Homeowner Relations

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