Account Executive
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- At least 1 years client facing and/or customer service experience
- Posting language
- English
- Posted
Original job description
Job Description
Job Description
Role: Account Executive
Location: Montreal, QC
Bilingual: French/English
THE OPPORTUNITY
As a member of the Account Management team, you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis, Product and Marketing; not only within Canada but across our Global footprint. This presents a fantastic opportunity to gain a holistic view of the business and how it works. As the department, and business, are growing there is scope for you to really make this role your own.
Who We Are
MiQ is an independent marketing intelligence company with the people and technology that help businesses win. Our vision is to reimagine the value of marketing by connecting data and discovering insight to drive business outcomes.
It’s a place where you'll get opportunities, praise and reward for the work you put in, for the ideas you have, and for the energy you bring in each and every day.
Above all, it’s a place where you can feel secure in being yourself, where you can succeed whoever you are, wherever you’re from and whatever makes you different.
Who You Are
YOUR PERSONALITY
At MiQ, we firmly believe that our values bring us together. That said, we're looking for someone who is aligned with our values below.
OUR COMMITMENT TO INCLUSION AND DIVERSITY
At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace. Inclusion and diversity are core values at MiQ. Ensuring that we have a workplace which is safe and comfortable for everyone and embraces different ideas, different positions, and different people from all backgrounds is critically important to us. We are looking for passionate and determined people to join our team.
Benefits & Perks
Job Description
Role: Account Executive
Location: Montreal, QC
Bilingual: French/English
THE OPPORTUNITY
As a member of the Account Management team, you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis, Product and Marketing; not only within Canada but across our Global footprint. This presents a fantastic opportunity to gain a holistic view of the business and how it works. As the department, and business, are growing there is scope for you to really make this role your own.
Who We Are
MiQ is an independent marketing intelligence company with the people and technology that help businesses win. Our vision is to reimagine the value of marketing by connecting data and discovering insight to drive business outcomes.
It’s a place where you'll get opportunities, praise and reward for the work you put in, for the ideas you have, and for the energy you bring in each and every day.
Above all, it’s a place where you can feel secure in being yourself, where you can succeed whoever you are, wherever you’re from and whatever makes you different.
Who You Are
YOUR PERSONALITY
At MiQ, we firmly believe that our values bring us together. That said, we're looking for someone who is aligned with our values below.
- Passion – We love and live what we do
- Determination – We always find a way to ‘figure it out’
- Unity – We hold each other accountable. We win and lose as a team.
- Agility – We anticipate the unexpected, embrace and adapt to change
- Courage – We dare to think unconventionally
- Administrative duties
- Quality assurance checks and oversight of CRM (Salesforce), trafficking and reporting inputs. Supporting Account Coordinator with management of tools and systems
- Pre-campaign management
- Pre-campaign checklist management, Creative, pixel collection ensuring all internal functions are set up properly for campaign launch.
- Managing and facilitating clear communication between 3rd parties ie: BLS and measurement partners
- Ensuring proper implementation of any specific product requirements
- Troubleshooting
- Creative testing
- Amendments to campaign setup – Ensuring campaign is set up in a manner that allows for agreed upon reporting and insight delivery
- Campaign activation
- Assisting the Account Manager with insight planning - Considering client objectives, client challenges, vertical specific insights & macro factors
- End of Campaign – Support the Account Manager with the delivery of insights back to client
- Finance administration
- PO hygiene – establishing process for checking in to ensure all SF opportunities have correct PO updated on a weekly basis
- Reconciliations & invoice queries
- Support client engagement needs as determined by AM and AD
- Maintaining highest level of service both internally and externally
- Support AM in mentoring Account Coordinators with their development
- Working in a team environment
- At least 1 years client facing and/or customer service experience
- Client Services/ Sales Support / Ad-Ops background advantageous but not required
- Experience with basic functions of Microsoft Excel or similar
- Ability to meet tight deadlines and prioritize workloads
- High attention to detail with a commitment to quality and accountability
- Ability to multi-task, prioritize and stay organized in a fast-paced environment
- Ability to problem-solve, work independently, and identify potential risks
- Eager to learn new systems, technologies, and advertising techniques
- Flexible and adaptable as a team player with strong communication skills
- A can-do attitude to provide energy, drive and enthusiasm
- A dream to grow your career as the company scales
- Alignment with MiQ's core values
OUR COMMITMENT TO INCLUSION AND DIVERSITY
At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace. Inclusion and diversity are core values at MiQ. Ensuring that we have a workplace which is safe and comfortable for everyone and embraces different ideas, different positions, and different people from all backgrounds is critically important to us. We are looking for passionate and determined people to join our team.
Benefits & Perks
- Competitive compensation that includes bonus and Profit share
- No copay Benefits from day 1 (single or family)- medical, dental, vision
- 25 vacation days
- 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays.
- 6 months paid parental leave
- RRSP matching contribution plan
- Awesome opportunities for growth
- Flexible work environment with both remote and in office attendance and fun team building activities
- 2 weeks virtual orientation to learn about our business and meet the broader team upon joining MiQ
More about this job
Responsibilities
Support account managers with campaign setup, activation, quality checks, reporting, client communications, and delivery of campaign insights. Handle CRM and finance administration, resolve implementation issues, maintain high service standards, and support the development of account coordinators.
Requirements
Requires at least one year of client-facing or customer service experience, strong communication and organizational skills, attention to detail, and the ability to manage deadlines and multiple priorities. Basic Microsoft Excel skills are expected; experience in client services, sales support, or ad operations is advantageous but not required.
Skills
- Client Service
- Customer Service
- Account Management
- Campaign Management
- Campaign Activation
- CRM Administration
- Salesforce
- Quality Assurance
- Campaign Trafficking
- Reporting
- Microsoft Excel
- Communication
- Problem-Solving
- Prioritization
- Attention to Detail
- Multitasking
Benefits
- Bonus
- Profit Sharing
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 25 Vacation Days
- Paid Inclusion Leave
- Paid Parental Leave
- RRSP Matching
- Flexible Work Environment
- Team-Building Activities
- Virtual Orientation
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Marketing
- Customer Service & Support
- Sales
- Administrative
- Data & Analytics
Keywords
- Account Management
- Client Services
- Customer Service
- Sales Support
- Ad Operations
- Campaign Management
- Pre-Campaign Management
- Campaign Activation
- Campaign Trafficking
- Creative Testing
- Quality Assurance
- Salesforce
- CRM
- Microsoft Excel
- Reporting
- Insight Planning
- Campaign Implementation
- Pixel Collection
- Purchase Orders
- Invoice Reconciliation
- Finance Administration
- Client Engagement
- Advertising
- Marketing Intelligence
- Bilingual French and English