Jobs in Canada

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Added 8 mins ago
L
Director of Operations
Ladders
ON · Ontario, Canada
- $300,000 to $375,000 CAD / year
- Full-time
For our client, we are seeking a Director of Operations to join the team of a leader in the Retail & Consumer Goods space.
Added 8 mins ago
CO
Job ID #32099: Project Manager, Special Event Planning
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…consultation processes, community development initiatives and program reviews at a Divisional, Departmental and Corporate…
Added 23 mins ago
LH
Occupational Therapist
Lifemark Health Group
AB · Greater Edmonton Metropolitan Area
- Full-time
…patient-centred care; ensuring each person receives an individualized program and experience. Lifemark Lake Beaumaris is located in the Lakeside Landing building on the North side of…
Added 23 mins ago
LH
Massage Therapist
Lifemark Health Group
Fort Saskatchewan, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 23 mins ago
LH
Physiotherapist
Lifemark Health Group
St. Albert, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 23 mins ago
LH
Clinic Director , Physiotherapist
Lifemark Health Group
St. Albert, AB
- Full-time
Lifemark is a national leader in rehabilitation, supporting Canadians through personalized, movement-based care. Our clinics focus on private practice physiotherapy while also offering a…
Added 23 mins ago
LH
Physiotherapist
Lifemark Health Group
Sherwood Park, AB
- Full-time
Robust onboarding and supervised new grad program.
Added 23 mins ago
SG
Key Account Manager
Southern Glazer's Wine & Spirits
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Must have strong negotiation skills; demonstrate an entrepreneurial spirit
Added 23 mins ago
B
Vendor Analyst (12-Month Contract)
BGIS
Markham, ON
- Full-time
Reporting to the Senior Manager, Vendor Management; the Vendor Analyst will support the card access program in compliance with both Bell and BGIS corporate policies/contract, assist with…
Added 38 mins ago
A
Demi Chef De Partie (Full Time)
AccorHotel
Edmonton, AB
- Full-time
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Added 38 mins ago
A
Catering Manager (Full Time)
AccorHotel
Edmonton, AB
- $47,900 to $71,900 CAD / year
- Full-time
Manage and execute the terms of the contract for the program as outlined by the Sales Manager and/or Fairmont Hotels & Resorts standards to ensure all contractual terms agreed upon are…
Added 1 hour ago
MD
Equal Opportunity and Access Division (EOAD) Deputy Director - Human Services Supervisor 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift, 8:00am - 4:30pm · If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.***
Added 1 hour ago
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Senior Engineering Manager
Nutanix
Vancouver, BC
- $209,000 to $313,000 CAD / year
- Full-time
Are you a seasoned engineering leader passionate about building high-performing teams and delivering innovative AI-powered data platforms at scale? Join Nutanix to lead the DataHub team,…
Added 1 hour ago
PH
Administrative Assistant 2, Various Programs/Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
…administrative and secretarial support to the designated Senior Leader and assists with the activities of the program/service. Triages information of a sensitive and confidential nature,…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Full-time
Participates in Centre/team/program activities to enhance and optimize the delivery of care and facilitate evidence-based nursing practice. Promotes quality management principles.…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Full-time
Participates in Centre/team/program activities to enhance and optimize the delivery of care and facilitate evidence-based nursing practice. Promotes quality management principles.…
Added 1 hour ago
JP
Senior Specialist, Microbiology & Environmental Monitoring
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Join a Leader in Pharmaceutical Manufacturing - And Build What’s Next
Added 1 hour ago
RM
Customer Service Agent Casual
Regional Municipality of Wood Buffalo
Fort McMurray, AB
- Full-time
Liaise with leader or designated personnel on developing and/or escalated issues/situations.
Added 1 hour ago
S
Full Stack Web Developer, Jr.
Superworq
Canada
- Full-time
Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise, and next-generation collaboration applications.…
Added 1 hour ago
JP
Stationary Machine Mechanic
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Join a Leader in Pharmaceutical Manufacturing - And Build What’s Next
Added 1 hour ago
JP
Supervisor, Microbiology
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking an experienced leader to oversee microbiology activities at our Kirkland facility. In this role, you will provide leadership for microbiology laboratory operations,…
Added 1 hour ago
JP
Senior Manager, Environmental Monitoring & Microbiology
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Join a Leader in Pharmaceutical Manufacturing - And Build What’s Next
Added 1 hour ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
Added 1 hour ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
Winnipeg, MB
- Full-time
Added 2 hours ago
LH
Occupational Therapist
Lifemark Health Group
Cornwall, ON
- $33.57 to $49.24 CAD / hour
- Full-time
Our OTs provide both individual and program-based treatments and assessments for individuals recovering from motor vehicle accidents and workplace injuries. They also play a pivotal role in…

Miratech

Copy of Senior Genesys Cloud PS Consultant (Genesys AI experience)

Mississauga, ON, Canada
Toronto, Canada

Full-time

Apply on jobs.smartrecruiters.com About employer

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Job details

Job type: Full-time
Experience: 7+ years of experience in enterprise technology consulting, solution consulting, or contact center transformation.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.

The role combines business consulting, platform expertise, and hands-on technical validation. The consultant will work closely with business stakeholders, contact center operations, and technical teams to translate business requirements into practical Genesys Cloud AI solutions, assess platform capabilities and limitations, and provide evidence-based recommendations.

Responsibilities

Leading discovery workshops and gathering, documenting, and prioritizing business requirements with stakeholders and contact center teams.
Assessing Genesys Cloud AI capabilities against business requirements and identifying platform limitations, configuration options, and integration gaps.
Designing AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents.
Configuring and testing Genesys Cloud features, building prototypes, proof of concepts, and validating the technical feasibility of proposed solutions.
Evaluating technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications.
Assessing implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements.
Preparing solution assessments and recommendations, documenting findings and risks, and presenting outcomes to business and technical stakeholders.

Qualifications

7+ years of experience in enterprise technology consulting, solution consulting, or contact center transformation.
Hands-on experience with Genesys Cloud CX, including platform configuration and solution implementation, such as knowledge bases, Architect, bot flows, or Data Actions.
Practical experience with Genesys Cloud AI capabilities.
Understanding of how knowledge quality affects AI outcomes, including knowledge surfacing, semantic search, interaction summarization, agent assistance, and virtual agents.
Ability to translate business requirements into solution designs and validate recommendations through configuration, testing, or proof of concept.
Strong analytical, communication, and stakeholder management skills, with the ability to present technical recommendations to business and technical audiences.
Eligibility to obtain and maintain a Government of Canada security clearance.

Nice to Have

Experience with AI licensing, consumption models, implementation costs, and total cost of ownership.
Certification in a recognized knowledge management or service management framework, such as KCS, KMI, or ITIL, or Lean Six Sigma.
bilingual English/French proficiency.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The consultant will lead discovery workshops to gather business requirements and design AI-powered contact center solutions using Genesys Cloud CX. They are responsible for validating technical feasibility, assessing integration options, and presenting evidence-based recommendations to stakeholders.

Requirements

Candidates must have 7+ years of experience in enterprise technology consulting or contact center transformation with hands-on expertise in Genesys Cloud CX. Proficiency in AI capabilities and the ability to obtain a Government of Canada security clearance are required.

Skills

Genesys Cloud CX
Solution consulting
Business requirements gathering
Technical architecture
Knowledge management
Agent assistance
Interaction summarization
Virtual agents
Stakeholder management
Data actions
Architect
Proof of concept
Technical validation
System integration

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility opportunities
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Artificial Intelligence
Contact Center
Consulting
Digital Transformation
Knowledge Management
Architect
Data Actions
Semantic Search
ITIL
KCS
KMI
Lean Six Sigma
Solution Design
Technical Architecture
Integration
Stakeholder Management
Proof of Concept
Enterprise Technology
Security Clearance

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Work requirements

Jobs in Canada