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Added 11 hours ago
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Agent(e) d’entretien / Custodian
CBRE
Longueuil, QC
- Full-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 11 hours ago
C
Agent(e) d’entretien / Custodian
CBRE
Mirabel, QC
- Full-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 11 hours ago
C
Agent(e) d’entretien / Custodian
CBRE
Longueuil, QC
- Full-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 11 hours ago
C
Agent(e) d’entretien / Custodian - temps partiel
CBRE
Longueuil, QC
- Part-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 14 hours ago
P
Enterprise Engineering Services Sales, Director
PwC
Toronto, ON
- Full-time
…to expand our presence. This role is designed to bring new client and alliance relationships, strategic sales leadership, and market coverage to accelerate growth - helping to open doors in…
Added 1 day ago
QR
Agent – Gestion de prix et de tarification
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Quincaillerie Richelieu recherche un Agent(e) - Gestion des Prix / Tarification au sein de son équipe corporative de son Siège social à Ville St-Laurent.
Added 1 day ago
RB
Lead Data Scientist
Royal Bank of Canada
Toronto, ON
- Full-time
…architecture practice, creating governance artifacts, maintaining CALM/Agent Card standards, supporting the AI Architecture Review Board, and building automation to surface insights across…
Added 1 day ago
BB
Représentant(e) principal(e) des services techniques en magasin / Senior Store Technical Service Representative
Best Buy Canada
NS
- Full-time
…des services techniques en magasin, que nous appelons un(e) agent(e) principal(e) en magasin. Dans ce rôle, vous fournirez un soutien technique aux clients en comprenant leurs besoins et en…
Added 1 day ago
QR
Représentant - Ventes - Industriel
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Détenir un diplôme d’études collégiales (DEC) et/ou une expérience pertinente.
Added 1 day ago
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Responsable de l’expérience numérique / Digital Experience Leader, Customer Support
OneSpan
Montreal, QC
- Full-time
Le ou la Responsable de l’expérience numérique est chargé(e) de transformer le service de soutien à la clientèle de OneSpan en une expérience de soutien axée d’abord sur le numérique et…
Added 1 day ago
Project Manager / Strategy Lead
Roboyo
ON
…and workshops, defining the AI and automation strategy with client executives, and translating it into disciplined, measurable delivery. You will orchestrate cross-functional teams spanning…
Added 1 day ago
MB
Senior Business Applications Developer/ développeur principal, applications d’affaires,
Maison Birks
Montreal, QC
- Full-time
Experience with Copilot Studio, Azure AI Foundry, Azure OpenAI, AI Builder, RAG, or AI-agent development.
Added 1 day ago
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Team Manager II, Operations
TD
Markham, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 1 day ago
S
Center Supervisor- Perm- Orillia/Huntsville
Serco
Orillia, ON
- Full-time
Perform duties of Customer Service Agent and/or Driver Examiner as required.
Added 1 day ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Avoir de 3 à 4 années d’expérience pertinente, idéalement dans l’établissement des prix de vente ou l’analyse de données.
Added 1 day ago
IG
Artificial Intelligence Engineer
Insight Global
Toronto, ON
- $60 to $80 CAD / hour
- Contract
2+ years of hands-on experience with AI, including building AI agents, agentic workflows, or orchestration frameworks • Strong experience with LLMs, RAG architectures, LangChain, or similar…
Added 1 day ago
R
Lead Data Scientist
RBC
Toronto, ON
- Full-time
…architecture practice, creating governance artifacts, maintaining CALM/Agent Card standards, supporting the AI Architecture Review Board, and building automation to surface insights across…
Added 1 day ago
AG
Senior Data Scientist (PhD) - Montreal (2027 Start Date) | Scientifique des données senior (diplôme de doctorat) - Montréal - (Date de début 2027)
Analysis Group
Montreal, QC
- Full-time
Acting as a resource and participating in client engagements and research as part of the project team.
Added 1 day ago
Responsable de l’expérience numérique / Digital Experience Leader, Customer Support
OneSpan
Montreal, QC
Le ou la Responsable de l’expérience numérique est chargé(e) de transformer le service de soutien à la clientèle de OneSpan en une expérience de soutien axée d’abord sur le numérique et…
Added 1 day ago
P
Financial Instruments Valuation and Market Risk Manager
PwC
Toronto, ON · Montreal, QC
- Full-time
This role also offers valuable exposure to a diverse range of client industries, including mining, financial services, energy, and manufacturing, allowing you to broaden your expertise and…
Added 1 day ago
C
Agent(e) d’entretien / Custodian
CBRE
Longueuil, QC · Saint-Hubert, QC
- Full-time
À titre d’agent ou agente d’entretien chez CBRE, vous contribuerez à maintenir des espaces impeccables et accueillants. Vous veillerez au respect des normes élevées de propreté qui font la…
Added 1 day ago
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Development & Delivery Lead (CCaaS Platform)
Miratech
Toronto, ON
- Full-time
You will oversee the development and integration of CCaaS capabilities, including IVR, contact routing, agent desktop, dialer, reporting and integrations with enterprise applications.…
Added 1 day ago
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Development & Delivery Lead (CCaaS Platform)
Miratech
Toronto, ON
- Full-time
You will oversee the development and integration of CCaaS capabilities, including IVR, contact routing, agent desktop, dialer, reporting and integrations with enterprise applications.…
Added 2 days ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Vancouver, BC
- Full-time
Post-secondary education and/or equivalent work experience preferred
Added 2 days ago
C
AI Data Engineer
Citi
Mississauga, ON
- Full-time
…applications and agentic solutions that enhance business processes and client delivery capabilities. This role is primarily hands-on and requires strong software engineering, data…

Miratech

Development & Delivery Lead (CCaaS Platform)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 7+ years of experience in software development, including at least 3 years in a leadership role.
Posting language: English
Posted: Oct 23, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an experienced Development & Delivery Lead – Cloud Contact Center as a Service (CCaaS) to lead the planning, technical direction, execution and delivery of Genesys Cloud CX contact centre initiatives for a major financial services client.

You will oversee the development and integration of CCaaS capabilities, including IVR, contact routing, agent desktop, dialer, reporting and integrations with enterprise applications. Working as the right hand to the program Director, you will hold a 360-degree view of delivery across all workstreams, coordinating the client's internal teams, partner organizations and Miratech engineers toward a single plan.

The role combines hands-on technical oversight with team leadership and delivery accountability. You will define scope, build implementation plans, coordinate resources, manage risks and dependencies, review solution designs and make sure testing, deployment, documentation and operational handover are completed effectively. It calls for strong decision-making, stakeholder management and problem-solving, and the ability to turn business priorities into practical technical plans with measurable outcomes.

Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.

Responsibilities:

Lead development planning, execution and delivery of CCaaS platform projects, including new features, integrations and enhancements.
Manage delivery across all workstreams, including client, partner and Miratech teams, and keep the Director informed with a single, end-to-end view of progress.
Define delivery scope, objectives, timelines and resource requirements with stakeholders, and manage delivery milestones.
Manage risks, issues and dependencies to keep delivery on track.
Oversee the technical architecture, design and development of CCaaS solutions, including IVR, routing, agent desktop, dialer and reporting.
Review and approve technical designs, code and integration approaches, ensuring best practices in software development, cloud architecture and security.
Lead and mentor a multidisciplinary team of developers, engineers and analysts, fostering a collaborative, high-performance culture.
Coordinate external vendors and delivery partners.
Oversee testing, validation, deployment and operational handover to ensure high-quality, reliable solutions.
Ensure compliance with regulatory, security and privacy standards relevant to contact centre operations.
Ensure solutions, processes and best practices are well documented, and promote knowledge sharing within the team.

Qualifications

7+ years of experience in software development, including at least 3 years in a leadership role.
Proven hands-on experience delivering projects on Genesys Cloud CX is essential.
Strong understanding of contact centre operations, telephony and cloud architectures.
Experience leading delivery across multiple vendors, partners or workstreams.
Experience with Agile, Scrum or Waterfall delivery methodologies.
Expertise in working with security, compliance and data privacy standards.
Strong problem-solving and decision-making abilities.
Excellent leadership, communication and stakeholder management skills.
Bachelor's or Master's degree in Computer Science, Information Technology or a related field, or equivalent experience.

Nice to have:

Experience with large-scale CCaaS migrations or greenfield implementations.
Genesys or cloud certifications (e.g., AWS, Azure).
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Experience in banking, financial services or another regulated industry.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Lead the planning, technical direction, and delivery of CCaaS platform projects including integrations and feature enhancements. Manage cross-functional teams and stakeholders to ensure project milestones are met while maintaining high standards for technical design and operational handover.

Requirements

Requires 7+ years of software development experience with at least 3 years in a leadership role and proven hands-on experience with Genesys Cloud CX. Candidates must possess strong knowledge of contact center operations, cloud architectures, and delivery methodologies like Agile or Scrum.

Skills

Genesys Cloud CX
CCaaS
Project management
Team leadership
Cloud architecture
IVR
Contact routing
Agent desktop
Stakeholder management
Agile
Scrum
Waterfall
Software development
Technical design
Risk management
Regulatory compliance

Benefits

Health insurance
Relocation program
Professional development
Mentorship programs
Certification programs
Internal mobility
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Genesys Cloud CX
Cloud architecture
IVR
Contact center
Telephony
Agile
Scrum
Waterfall
DevOps
CI/CD
Financial services
Software development
Project delivery
Stakeholder management
Technical leadership
Data privacy
Security compliance
Integration
Digital transformation
Consulting
IT services
Enterprise applications
Reporting
Dialer
Agent desktop
Mentorship
Regulatory standards
Documentation
Operational handover

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