Jobs in Canada

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Added 3 mins ago
K
SENIOR BUSINESS ANALYST – PAYMENTS MODERNIZATION
Kelly
Toronto, ON
- Contract
📍 Hybrid (4 days in office, Toronto, ON) · ✅ Must Have:
Added 3 mins ago
BC
Advisor, International Mobility
BBA Consultants
Montreal, QC
- Internship
Contribute to international growth, acquisition and new office projects
Added 3 mins ago
BC
Advisor, International Mobility
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Internship
Contribute to international growth, acquisition and new office projects
Added 3 mins ago
WH
General Manager
Waterstone Human Capital
Nanaimo, BC
- Full-time
Reporting to the Director of Operations & Sales, the General Manager is responsible for the overall operation of the residence, including resident care, programs, services, environmental…
Added 3 mins ago
TU
HR Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Human Resources Support | Dean's Office | Faculty of Applied Science
Added 3 mins ago
TR
Lead, SOX Controls Advisory (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
…reporting controls in accordance with SOX requirements. The Lead will have the opportunity to work with various departments across the company’s global operations and should have excellent…
Added 3 mins ago
BC
Principal Electrical Engineer for Energy, Mining, and Industrial
BBA Consultants
Vancouver, BC
- Full-time
As an Electrical Engineer in the BBA Vancouver office, you will lead and contribute to the execution of projects in conceptual, design, construction, commissioning and operational phases…
Added 3 mins ago
WC
Admissions Advisor
Western Community College
Surrey, BC
- Full-time
The successful candidate must be flexible and available to work rotating shifts, including evenings and weekends · Schedule: 40 hours per week; flexibility to work rotating shifts covering Monday through Sunday, between 9:00 AM and 8:00 PM
Added 3 mins ago
SC
Sales Consultant Trainee
Sysco Canada Inc.
AB · Edmonton, AB
- Full-time
Collaborate with internal teams (e.g., operations, credit, marketing) to support customer needs.
Added 3 mins ago
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Patient Experience Associate
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
That’s why we work, on average, a minimum of three days per week from the office
Added 3 mins ago
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Associate Provincial Bursaries
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
Job Description: The Practitioner Staff Affairs (PSA) provincial office provides SHA wide support through a coordinated team based approach. Provincial services are provided centrally and…
Added 3 mins ago
EB
Assistant Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
ELC Beauty LLC
Calgary, AB
- Full-time
…success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 3 mins ago
Senior Payroll Specialist
Primacorp Ventures Inc
New Westminster, BC
Work Model: Hybrid (2–3 days per week in-office) · Work-Life Balance: Flexible hybrid work arrangement (2–3 days per week at our New Westminster Head Office) alongside generous Paid Time Off (PTO)
Added 3 mins ago
Manager, Federal Agencies & Marine Authorizations, Pacific Link
Trans Mountain
Calgary, AB
Develop and execute coordinated engagement plans for the Major Project Office (MPO), the Canada Energy Regulator (CER) and other applicable federal departments and agencies, aligned with…
Added 3 mins ago
SO
Sr. Technical Staff
Spirit Omega Inc.
Pickering, ON
- Contract
Arrange and lead meetings to coordinate the requirements of, and progress by designers, suppliers, construction and operations before and after contract award.
Added 3 mins ago
Branch Manager - Tillicum Mall (Victoria)
Coast Capital Savings
Victoria, BC
…members. As Branch Manager, you’ll use your many skills to lead the Branch and provide Coast Capital’s style of simple financial help to our members and improve our local…
Added 3 mins ago
I
General Foreman - Commissioning (Canal Flats)
IREN
Canal Flats, BC
- Temporary
…controls systems during the transition from construction to operations on IREN's 30 MW data center project in Canal Flats, verifying that work is performed safely, in the right sequence, to…
Added 18 mins ago
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Development & Delivery Lead (CCaaS Platform) Relocation to Toronto
Miratech
Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 18 mins ago
CC
Retail Store Manager
Canna Cabana
Toronto, ON · Queen Street E, Toronto, ON
- $50,000 CAD / year
- Full-time
AGCO CannSell license required along with clean police record check
Added 18 mins ago
SJ
Quality Manager
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
Work collaboratively with Operations to identify areas of improvement in the manufacturing process, included but not limited to the use of technology in the optimization of quality standards
Added 33 mins ago
SB
Project Superintendent (Civil & Earthworks)
St Barbara Limited
Halifax, NS
- Full-time
Atlantic Operations is a wholly owned subsidiary of St Barbara Limited, an ASX listed gold producer and explorer with mining assets in Canada and Australia.
Added 33 mins ago
C
Facility Manager
CNH
Saskatoon, SK
- Full-time
…safely and effectively support technical and commercial training operations, employees, dealers, customers, and business…
Added 33 mins ago
CG
Assistant Manager, Full Time
Compass Group Canada
Winnipeg, MB
- $23 CAD / hour
- Full-time
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in…
Added 33 mins ago
G
Inventory Management Lead
Glencore
Sudbury, ON · Greater Sudbury, ON
- Full-time
We are currently seeking an Inventory Management Lead to join our Glencore Sudbury Integrated Nickel Operations.
Added 33 mins ago
Foreman - Chief Power Engineer
Harvest Operations Corp.
Conklin, AB
Harvest Operations is currently recruiting for a Foreman - Chief Power Engineer reporting to the Superintendent. The Foreman - Chief Power Engineer will lead and guide key staff to…

Miratech

Development & Delivery Lead (CCaaS Platform) Relocation to Toronto

Toronto, ON, Canada

Full-time

Apply on jobs.smartrecruiters.com About employer

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Job details

Job type: Full-time
Experience: 7+ years of experience in software development, including at least 3 years in a leadership role.
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an experienced Development & Delivery Lead – Cloud Contact Center as a Service (CCaaS) to lead the planning, technical direction, execution and delivery of Genesys Cloud CX contact centre initiatives for a major financial services client.

You will oversee the development and integration of CCaaS capabilities, including IVR, contact routing, agent desktop, dialer, reporting and integrations with enterprise applications. Working as the right hand to the program Director, you will hold a 360-degree view of delivery across all workstreams, coordinating the client's internal teams, partner organizations and Miratech engineers toward a single plan.

The role combines hands-on technical oversight with team leadership and delivery accountability. You will define scope, build implementation plans, coordinate resources, manage risks and dependencies, review solution designs and make sure testing, deployment, documentation and operational handover are completed effectively. It calls for strong decision-making, stakeholder management and problem-solving, and the ability to turn business priorities into practical technical plans with measurable outcomes.

Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.

Responsibilities:

Lead development planning, execution and delivery of CCaaS platform projects, including new features, integrations and enhancements.
Manage delivery across all workstreams, including client, partner and Miratech teams, and keep the Director informed with a single, end-to-end view of progress.
Define delivery scope, objectives, timelines and resource requirements with stakeholders, and manage delivery milestones.
Manage risks, issues and dependencies to keep delivery on track.
Oversee the technical architecture, design and development of CCaaS solutions, including IVR, routing, agent desktop, dialer and reporting.
Review and approve technical designs, code and integration approaches, ensuring best practices in software development, cloud architecture and security.
Lead and mentor a multidisciplinary team of developers, engineers and analysts, fostering a collaborative, high-performance culture.
Coordinate external vendors and delivery partners.
Oversee testing, validation, deployment and operational handover to ensure high-quality, reliable solutions.
Ensure compliance with regulatory, security and privacy standards relevant to contact centre operations.
Ensure solutions, processes and best practices are well documented, and promote knowledge sharing within the team.

Qualifications

7+ years of experience in software development, including at least 3 years in a leadership role.
Proven hands-on experience delivering projects on Genesys Cloud CX is essential.
Strong understanding of contact centre operations, telephony and cloud architectures.
Experience leading delivery across multiple vendors, partners or workstreams.
Experience with Agile, Scrum or Waterfall delivery methodologies.
Expertise in working with security, compliance and data privacy standards.
Strong problem-solving and decision-making abilities.
Excellent leadership, communication and stakeholder management skills.
Bachelor's or Master's degree in Computer Science, Information Technology or a related field, or equivalent experience.

Nice to have:

Experience with large-scale CCaaS migrations or greenfield implementations.
Genesys or cloud certifications (e.g., AWS, Azure).
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Experience in banking, financial services or another regulated industry.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

Lead the planning, technical direction, and delivery of Genesys Cloud CX contact center initiatives for a major financial services client. Oversee the development and integration of CCaaS capabilities while managing cross-functional teams and ensuring project milestones are met.

Requirements

Requires 7+ years of software development experience with at least 3 years in a leadership role and proven hands-on experience with Genesys Cloud CX. Candidates must possess strong knowledge of contact center operations, cloud architectures, and the ability to manage complex delivery workstreams.

Skills

Genesys Cloud CX
CCaaS
Software development
Team leadership
Project delivery
Cloud architecture
IVR
Contact routing
Stakeholder management
Agile
Scrum
Waterfall
DevOps
CI/CD
Data privacy
Financial services

Benefits

Health insurance
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Genesys Cloud CX
Software Development
Cloud Architecture
IVR
Contact Routing
Agent Desktop
Dialer
Agile
Scrum
Waterfall
DevOps
CI/CD
Financial Services
Banking
Project Management
Stakeholder Management
Technical Leadership
System Integration
Regulatory Compliance
Data Privacy
Cloud Computing
Telephony
AWS
Azure

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Jobs in Canada