Jobs in Canada

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Chargé(e) De Projet
Actalent
Longueuil, QC
- $46 to $56 CAD / hour
- Contract
The primary focus of this role is the integration of a new CAD software. You will identify business requirements and create acceptance criteria to implement the new CAD tool. Additionally,…
Added just now
DC
Coordinator, Health and Safety
Defence Construction Canada
Moose Jaw, SK
- Full-time
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Senior Project Manager - Media Technology
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Toronto, ON
- Full-time
Manage project funding, including Capital Authorization (CA) requests, budget development, forecasting, financial tracking, and variance reporting.
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Controls Manager
Actalent
Ottawa, ON · Kanata, ON
- $50 to $60 CAD / hour
- Full-time
The organization typically runs approximately six to seven projects concurrently, with dedicated project managers overseeing day-to-day execution while the Controls Manager focuses on…
Added 1 min ago
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General Foreman - Commissioning (Canal Flats)
IREN
Canal Flats, BC
- Temporary
…the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way:…
Added 16 mins ago
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Development & Delivery Lead (CCaaS Platform) Relocation to Toronto
Miratech
Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 16 mins ago
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Senior Technical Architect, Genesys Cloud (Relocation to Toronto)
Miratech
Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 31 mins ago
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Firmware Technical Leader
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Ottawa, ON
- Full-time
Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more
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PC
Sr Specialist – ServiceNow Developer
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Calgary, AB
- Full-time
Work within established software development lifecycle methodologies in a collaborative team environment.
Added 1 hour ago
IE
Sr. Manager, Tax Audit & Risk
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise.…
Added 1 hour ago
Software Engineer P3
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Technical Skills: Experience in C/C++ development under Windows in areas such as 2D/3D graphics, Open GL, TCP/IP, GPS, UDP Multicast, and real-time systems are highly desirable; ability to…
Added 1 hour ago
AC
Senior Electrical Controls Designer
A&H Custom Machine
Burlington, ON
- Full-time
We are seeking a Senior Electrical Controls Designer is responsible for the design, development, and implementation of electrical and controls systems for automated machinery. The position…
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Chaîne d'approvisionnement SAP / Supply Chain Value Advisor SAP Supply Chain
Syntax
Thornhill, ON
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Added 2 hours ago
Infrastructure & Cloud Analyst
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Calgary, AB
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RQ11348 - Technology Architect - Senior
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Toronto, ON
- Contract
leadership, guidance and support to the project team and subject matter
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SAP Integration Lead
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Toronto, ON
Integrity. We lead by example, with humility and courage.
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AS
Senior Technical Analyst
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Ottawa, ON
- Full-time
Working across multiple applications, technology platforms and external providers, the Senior Technical Analyst owns the quality and integrity of technical analysis deliverables, identifies…
Added 2 hours ago
PH
Registration Business Analyst
Providence Healthcare
Vancouver, BC
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BG
Group Leader, Applications Engineer - Industrial Hydraulics
Bosch Group
Welland, ON
- Full-time
Lead, coach, and develop the IPM Applications team by establishing clear expectations, providing regular feedback, and creating individual development plans aligned with current and future…
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Strategic Sourcing - Strategic Sourcing Specialist
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
Oversee and lead the sourcing initiative process from start to finish including contract development, negotiations and management, ensuring the best possible outcome.
Added 2 hours ago
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Applications Development Technology Senior Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Senior Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in…
Added 3 hours ago
LC
Enterprise Systems Analyst
Litcom Consulting Inc.
Mississauga, ON
- Full-time
Evaluate the current software stack to identify data silos and redundant legacy applications and drive consolidation efforts to establish a true single source of truth for company data.
Added 3 hours ago
MM
Strategic Sourcing Specialist
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Oversee and lead the sourcing initiative process from start to finish including contract development, negotiations and management, ensuring the best possible outcome.
Added 3 hours ago
ST
Senior Manager SAP Solution Architect (EAM / Plant Maintenance)
Sapsol Technologies Inc
Remote, Canada
- Remote
SAP Energy sector experience is desired, but not a must have
Added 3 hours ago
Senior IT Support Specialist
TextNow, Inc.
Waterloo, ON
You’ll collaborate closely with IT, Security, Engineering, and People Operations teams to resolve escalations, lead projects, and continuously improve the employee technology experience.

Miratech

Development & Delivery Lead (CCaaS Platform) Relocation to Toronto

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 7+ years of experience in software development, including at least 3 years in a leadership role.
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an experienced Development & Delivery Lead – Cloud Contact Center as a Service (CCaaS) to lead the planning, technical direction, execution and delivery of Genesys Cloud CX contact centre initiatives for a major financial services client.

You will oversee the development and integration of CCaaS capabilities, including IVR, contact routing, agent desktop, dialer, reporting and integrations with enterprise applications. Working as the right hand to the program Director, you will hold a 360-degree view of delivery across all workstreams, coordinating the client's internal teams, partner organizations and Miratech engineers toward a single plan.

The role combines hands-on technical oversight with team leadership and delivery accountability. You will define scope, build implementation plans, coordinate resources, manage risks and dependencies, review solution designs and make sure testing, deployment, documentation and operational handover are completed effectively. It calls for strong decision-making, stakeholder management and problem-solving, and the ability to turn business priorities into practical technical plans with measurable outcomes.

Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.

Responsibilities:

Lead development planning, execution and delivery of CCaaS platform projects, including new features, integrations and enhancements.
Manage delivery across all workstreams, including client, partner and Miratech teams, and keep the Director informed with a single, end-to-end view of progress.
Define delivery scope, objectives, timelines and resource requirements with stakeholders, and manage delivery milestones.
Manage risks, issues and dependencies to keep delivery on track.
Oversee the technical architecture, design and development of CCaaS solutions, including IVR, routing, agent desktop, dialer and reporting.
Review and approve technical designs, code and integration approaches, ensuring best practices in software development, cloud architecture and security.
Lead and mentor a multidisciplinary team of developers, engineers and analysts, fostering a collaborative, high-performance culture.
Coordinate external vendors and delivery partners.
Oversee testing, validation, deployment and operational handover to ensure high-quality, reliable solutions.
Ensure compliance with regulatory, security and privacy standards relevant to contact centre operations.
Ensure solutions, processes and best practices are well documented, and promote knowledge sharing within the team.

Qualifications

7+ years of experience in software development, including at least 3 years in a leadership role.
Proven hands-on experience delivering projects on Genesys Cloud CX is essential.
Strong understanding of contact centre operations, telephony and cloud architectures.
Experience leading delivery across multiple vendors, partners or workstreams.
Experience with Agile, Scrum or Waterfall delivery methodologies.
Expertise in working with security, compliance and data privacy standards.
Strong problem-solving and decision-making abilities.
Excellent leadership, communication and stakeholder management skills.
Bachelor's or Master's degree in Computer Science, Information Technology or a related field, or equivalent experience.

Nice to have:

Experience with large-scale CCaaS migrations or greenfield implementations.
Genesys or cloud certifications (e.g., AWS, Azure).
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Experience in banking, financial services or another regulated industry.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

Lead the planning, technical direction, and delivery of Genesys Cloud CX contact center initiatives for a major financial services client. Oversee the development and integration of CCaaS capabilities while managing cross-functional teams and ensuring project milestones are met.

Requirements

Requires 7+ years of software development experience with at least 3 years in a leadership role and proven hands-on experience with Genesys Cloud CX. Candidates must possess strong knowledge of contact center operations, cloud architectures, and the ability to manage complex delivery workstreams.

Skills

Genesys Cloud CX
CCaaS
Software development
Team leadership
Project delivery
Cloud architecture
IVR
Contact routing
Stakeholder management
Agile
Scrum
Waterfall
DevOps
CI/CD
Data privacy
Financial services

Benefits

Health insurance
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Genesys Cloud CX
Software Development
Cloud Architecture
IVR
Contact Routing
Agent Desktop
Dialer
Agile
Scrum
Waterfall
DevOps
CI/CD
Financial Services
Banking
Project Management
Stakeholder Management
Technical Leadership
System Integration
Regulatory Compliance
Data Privacy
Cloud Computing
Telephony
AWS
Azure

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Jobs in Canada