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Added 12 mins ago
GC
Specialist, AutomationNew
Glencore Canada
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 58 mins ago
W
Procurement Contract Specialist II
Worley
Edmonton, AB · Calgary, AB
- Full-time
We are currently recruiting for a Procurement Contracts Specialist II. Our team includes world-class experts and dynamic go-getters. This is a full-time position based in Calgary or…
Added 1 hour ago
E
Software Testing Specialist
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- Contract
Leverage software configuration management, source control systems, DevSecOps practices, and reliability engineering principles to improve testing efficiency and product quality.
Added 2 hours ago
CI
Salesforce Revenue Cloud Architect
CloudKettle Inc
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
In this role, the Employee will be responsible for leading the architecture, implementation, configuration, customization, and maintenance of Salesforce Revenue Cloud (and CPQ) applications…
Added 3 hours ago
FC
Infrastructure Specialist
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Effectuer la configuration, la maintenance et le dépannage des serveurs Windows.
Added 4 hours ago
GD
Software Test Specialist/Engineer
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- Full-time
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Added 4 hours ago
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Service Desk Specialist
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- Full-time
…stakeholders to optimize and support Workday Human Capital Management capabilities. This role focuses on understanding business needs, translating them into system solutions, supporting…
Added 5 hours ago
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Senior Specialist, Data Loss Prevention
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- Full-time
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Added 6 hours ago
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- Volunteer
Optimize GPU utilization: Implement strategies for multi-GPU training, memory management, and load balancing.
Added 6 hours ago
G
Specialist, Automation
Glencore
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 6 hours ago
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Product Assurance Specialist
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- Full-time
Guide configuration management and traceability activities for hardware and documentation
Added 7 hours ago
DC
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Experience with security operations and controls such as security monitoring, incident response, vulnerability management and remediation, secure configuration, and email security, plus…
Added 7 hours ago
Bilingual Senior Specialist, Software Engineering (Functional - D365 ERP F&O)
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Senior Specialist, Software Engineering (Functional - D365 ERP Finance & Operations) position, where the next generations of…
Added 7 hours ago
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- Full-time
…who has already done real medical billing and revenue cycle management work, not someone learning it on the job. This is a hands-on, case-based role embedded directly in our support queue:…
Added 8 hours ago
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Geographic Information System Specialist
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Knowledge of GIS application configuration and user access management.
Added 8 hours ago
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Spécialiste principal (e) de l’implantation, Gestion du temps / Senior Implementation Specialist, Time
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- Full-time
…l’implantation, vous serez responsable de tous les aspects liés à la configuration des comptes de Gestion des heures et des présences (TLM) et d’ADP Workforce Now en vous concentrant sur…
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Lead Implementation Specialist, Payroll / Spécialiste en chef d’implantation, Paie
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Added 9 hours ago
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Records Specialist
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- Full-time
…work both independently and as part of a team, the Records Specialist uses strong administrative and data management skills to accurately enter, update, and manage a variety of student…
Added 9 hours ago
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Field Support Specialist
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Added 9 hours ago
Specialist Systems, IT
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Develop and maintain Infrastructure as Code and configuration management solutions using Terraform, AWS CloudFormation, Ansible or similar tools.
Added 9 hours ago
M
Library Scientist
Miratech
Toronto, ON
- Full-time
This is a specialist, deliverable-heavy role, and the most technically consequential of the three for AI outcomes. The successful candidate is a trained information professional who can…
Added 9 hours ago
CO
Specialist Systems, IT
City of Mississauga
Mississauga, ON
- Full-time
Develop and maintain Infrastructure as Code and configuration management solutions using Terraform, AWS CloudFormation, Ansible or similar tools.

Miratech

Library Scientist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Library Scientist builds the information architecture that Genesys Cloud AI runs on. The client has been explicit that taxonomy, searchability, and content structure are the critical prerequisites for AI knowledge surfacing in Genesys Cloud and for any later bot development. No amount of platform capability compensates for a knowledge base that is unstructured, inconsistently tagged, or unsearchable - the AI will retrieve from it either way, and the quality of what it returns is set here.

This is a specialist, deliverable-heavy role, and the most technically consequential of the three for AI outcomes. The successful candidate is a trained information professional who can analyse a real, messy, high-volume content set and produce a taxonomy and metadata model that holds up under production load and under machine retrieval.

Responsibilities:

Analyse the current knowledge base content and structure. Assess the existing content inventory - volume, format, ownership, age, duplication, structural consistency, and current tagging practice. Document the current state and the specific structural problems that are suppressing findability.
Conduct a Baseline Content Analysis of 100–200 pilot articles. Perform a detailed article-level assessment across the pilot set: accuracy, currency, readability, reading level, completeness, duplication, structural consistency, and tagging quality. Produce scored findings and a remediation profile that can be extrapolated to the full corpus.
Execute a Search Behaviour Analysis. Analyse actual search logs and agent and self-service search behaviour - query volume, top queries, zero-result and low-result queries, abandonment, refinement patterns, and the vocabulary gap between how users search and how content is written. Translate findings into concrete taxonomy and synonym requirements.
Build the Taxonomy Blueprint, designed for AI retrieval. Design the taxonomy - hierarchy, facets, controlled vocabularies, synonym rings, and the rules governing where content sits and how it relates. Design for the dual audience of internal agents and public self-service, and for the third consumer that will matter most in Phase 4: the Genesys AI layer that retrieves, summarises and answers from this corpus. Validate the structure with business line subject matter experts and test it against real queries.
Structure content for machine consumption. Specify how articles should be scoped, chunked and written so that Genesys AI knowledge surfacing and virtual agents retrieve the right passage rather than the right-ish document. Define article granularity, heading structure, answer-first writing patterns, and the disambiguation rules that prevent two near-identical articles from producing contradictory AI answers.
Define the metadata and tagging model. Specify the metadata schema - required and optional fields, value sets, inheritance rules, audience and jurisdiction markers, lifecycle and review-date fields, and the tagging conventions authors will follow. Define how metadata drives search relevance, filtering, and content targeting.
Optimise searchability across both keyword and semantic retrieval. Specify and test the search configuration - relevance tuning, synonym and acronym handling, stemming, boosting, and result presentation - and assess how the content performs under Genesys Cloud's natural-language and semantic search as distinct from literal keyword matching. Establish baseline search performance measures and the target improvement, and define the measures by which AI answer quality will be judged once knowledge surfacing is enabled.
Establish content governance at the information level. Define content standards, lifecycle and review cadence, ownership at the article and category level, and the quality criteria content must meet to be published. Work with the Senior Business Consultant so that the Governance Playbook and the taxonomy are a single coherent model rather than two parallel documents.
Observe proofs of concept with a specialist eye. Attend PoC sessions and test, specifically, whether Genesys Cloud can carry the complex tagging structures, faceted search, and multi-audience content model that will be built in Phase 4 - and whether its AI retrieval returns accurate, attributable answers from the pilot corpus. This is the single most important technical validation in the evaluation, and it is this role's responsibility to make the call.
Transfer knowledge to the client's content team. Document the model so that the client's own authors and content owners can apply it, and run the working sessions that build that capability.

Qualifications

Master of Library and Information Science (MLIS/MISt) or an equivalent information science qualification. This is a genuine requirement, not a preference - the role is named for the discipline.
5+ years applying information science in an enterprise or digital context: taxonomy design, metadata modelling, controlled vocabularies, information architecture, or enterprise search.
Demonstrated experience designing and implementing a taxonomy and metadata model for a production content environment, with examples of the deliverables produced.
Practical experience with enterprise search behaviour analysis - working with search logs, diagnosing zero-result and relevance failure, and tuning search configuration.
Working knowledge of taxonomy and metadata standards and the ability to apply them pragmatically (SKOS, Dublin Core, ISO 25964, schema.org).
Demonstrable understanding of how information architecture affects AI and natural-language retrieval quality - why structure, granularity, duplication and tagging determine what a knowledge-surfacing or virtual agent capability returns.
Ability to conduct structured, scored content analysis at article level and report findings clearly to a non-specialist audience.
Eligible to obtain and hold a Government of Canada security clearance.

Nice to have:

Hands-on experience with the Genesys Cloud knowledge base and its authoring and optimisation tooling. Failing that, a comparable contact centre knowledge platform - Salesforce Knowledge, ServiceNow Knowledge Management, Zendesk Guide.
Direct experience preparing a content corpus for AI, retrieval-augmented generation, or virtual agent consumption - chunking, structure, grounding, and the relationship between content hygiene and model output quality.
Experience establishing AI answer-quality evaluation - measuring accuracy, attribution and failure modes of a retrieval-based assistant against a known content set.
Government, public sector, or academic library background, with familiarity with plain-language standards, WCAG accessibility requirements, and records management obligations.
Bilingual English/French, including experience managing a bilingual taxonomy and parallel content sets.
Experience with KCS (Knowledge-Centred Service) methodology.

Additional Information

Additional information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

The Library Scientist is responsible for designing the information architecture, taxonomy, and metadata models that power AI knowledge surfacing and virtual agents. They will analyze content inventories, search logs, and user behavior to ensure high-quality, machine-retrievable knowledge bases.

Requirements

Candidates must hold a Master of Library and Information Science (MLIS/MISt) or equivalent and possess at least 5 years of experience in information science and taxonomy design. Proficiency in metadata standards and the ability to obtain a Government of Canada security clearance are required.

Skills

Taxonomy design
Metadata modelling
Information architecture
Enterprise search
Content analysis
Search behaviour analysis
Knowledge management
AI knowledge surfacing
Controlled vocabularies
Semantic retrieval
Content governance
Data analysis
Technical documentation
Genesys Cloud
Natural language processing

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities
Team-building events

Visa sponsorship

Not detected in the job text

Keywords

Taxonomy
Metadata
Information Architecture
AI
Genesys Cloud
Search Configuration
SKOS
Dublin Core
ISO 25964
Schema.org
Natural Language Processing
Knowledge-Centred Service
KCS
Content Governance
Semantic Search
Retrieval-Augmented Generation
WCAG
Records Management
Data Analysis
Information Science

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