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Added 4 mins ago
CC
Manager, Privacy
Cogeco Connexion
Burlington, ON
- Full-time
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate,…
Added 19 mins ago
GC
Senior Manager, Financial Planning and Analysis – EA SPORTS, Catalyst Studios
Game Companies
Vancouver, BC
- Full-time
As a Senior Finance Manager, you will guide the Catalyst Studios Finance team supporting our NHL, UFC, and F1 franchises. Reporting to the Senior Director, FP&A - American Football /…
Added 19 mins ago
AD
Global Logistics and Compliance Manager
Active Dynamics
Scarborough Bluffs Park, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 35 mins ago
A
Paid Search & Video Lead
ARC'TERYX
North Vancouver, BC
- Full-time
As the Paid Search & Video Lead, you will partner with the Senior Manager, Performance Marketing to help lead the strategy and execution of paid search and video campaigns across…
Added 35 mins ago
R
Manager - Product Control
RBC
Toronto, ON
- Full-time
…support for the related RBC Capital Market desks. As vital business partners, we ensure that all downstream processes and flows are functioning efficiently at the highest level of control…
Added 49 mins ago
AE
Paid Search & Video Lead
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Paid Search & Video Lead, you will partner with the Senior Manager, Performance Marketing to help lead the strategy and execution of paid search and video campaigns across…
Added 49 mins ago
CR
Maintenance Manager
COGIR Real Estate
Vancouver, BC
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 49 mins ago
C
Treasury Manager- Capital Markets
Couche-Tard
Laval, QC
- Full-time
…structure and the financial flexibility required to achieve its business objectives. This role is also responsible for managing financial risks, including foreign exchange and interest rate…
Added 49 mins ago
A
Software Development Manager, Tax Engine
Amazon
Vancouver, BC
- Full-time
…of the diverse products in Amazon catalogue. The Engineering manager works closely with Tax specialists, Product team , Applied scientists - tackling a growing portfolio of core-science…
Added 50 mins ago
RT
Senior Principal Engineer
Raising The Village
Remote, Canada
- Full-time
- Remote
…strong people leadership. The Principal Engineer & Engineering Manager is a senior technical leadership role responsible for ensuring the successful delivery, quality, maintainability, and…
Added 1 hour ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
Senior Services Project Manager – UKG Pro Suite
Added 1 hour ago
T
Senior Manager, Software Development (Mobile Application)
Tangerine
Toronto, ON
- Full-time
Reporting to the Head of Engineering, Wealth. The Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 1 hour ago
CM
Senior Manager – US Tax
Crowe MacKay LLP
Langley (District), BC · Langley, BC
- $110,000 to $130,000 CAD / year
- Full-time
Crowe MacKay LLP is excited to grow our team and is currently recruiting a Senior Manager – US Tax to join our Langley or Vancouver office .
Added 1 hour ago
CM
Marketing Science Lead
Critical Mass
Toronto, ON
- Full-time
…cultivate their expertise to advance both their professional development and the maturity of our client-analyses. experience through supervising and developing a passionate team of analysts…
Added 1 hour ago
Corporate Project Management Office - Senior Project Manager
Alberta Pensions Services Corporation
Edmonton, AB
We are looking for a Senior Project Manager who can turn high-profile ideas into coordinated action and lasting results.
Added 1 hour ago
AD
Global Logistics and Compliance Manager
Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 1 hour ago
TS
Marketing Manager
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
We’re conducting a search for a Marketing Manager to lead marketing for a residential rental portfolio. You’ll work with leasing and property operations teams to attract prospective…
Added 1 hour ago
CC
Manager, Privacy
Cogeco Connexion
Montreal, QC
- Full-time
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate,…
Added 1 hour ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
C|
Director of Human Resources & Organizational Learning
CCRW | CCRT
Toronto, ON
- Full-time
…leadership for human resources, employee experience, workforce development, and organizational learning across CCRW. The role is responsible for developing and implementing people practices…
Added 1 hour ago
Principal Project Manager Rail Systems
Mott MacDonald
Calgary, AB
This is a hybrid delivery and technical-leadership position. It is suited to an experienced rail professional who can manage projects and engineering teams while providing credible systems…
Added 2 hours ago
RB
Senior Manager, Business Intelligence & Reporting
Royal Bank of Canada
Toronto, ON
- Full-time
Join the GAM Business Intelligence & Reporting team as the technical lead for Tableau. This is a hands-on individual contributor role. You will set technical direction, establish…
Added 2 hours ago
Senior Technical Program Manager, Procurement Lifecycle
Amazon
Toronto, ON
In your role, you will collaborate with engineering managers, senior engineers, and senior product managers across Amazon Stores teams to drive the rollout of Inbound Instructions, manage…
Added 2 hours ago
A
Client Development Manager
Alumicor
Montreal, QC
- Full-time
Job Summary: Client Development Manager (CDM)
Added 2 hours ago
SM
Strategic Partnerships & Business Development Manager
STRIDE Management Corp
Calgary, AB
- Full-time
The Strategic Partnerships & Business Development Manager is responsible for expanding the corporate relationships and commercial opportunities that support Stride’s lottery programs and…

Miratech

Organisational Design Consultant

Toronto, ON, Canada

Full-time

Apply on jobs.smartrecruiters.com About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Organisational Design Consultant answers the question the other two workstreams cannot: who, specifically, inside the client organisation will own, write, review, approve, and maintain this content once the consultants leave - and does that capacity exist today or does it need to be created?

Enabling a Genesys AI feature does not by itself create value, and that processes, legacy tools, and operating practices will need to change alongside it. This role designs that change at the organisational level. It is a part-time engagement concentrated in two to three months of the overall project, and it should be sequenced to begin once the current-state content and requirements picture is sufficiently developed to design against.

Responsibilities:

Document the current-state organisation. Map the organisational units, roles, reporting lines, and capacity currently involved in knowledge creation and maintenance across the in-scope business lines - tax, individual enquiries, and business enquiries. Identify who performs content work today, formally or informally, and how much of their time it consumes.
Conduct the organisational design analysis. Assess the gap between the current-state organisation and what the target knowledge management operating model requires. Identify capability gaps, capacity shortfalls, unclear or contested ownership, single points of failure, and the places where content work is currently being absorbed informally by people whose job description does not mention it.
Build the Organisational RACI Matrix. This is the central deliverable. Define, at named-role level, who is Responsible, Accountable, Consulted, and Informed for every stage of the content lifecycle - authoring, subject matter review, legal or policy review, official-languages review, accessibility review, publication, periodic review, and retirement. The matrix must be specific enough that the client can act on it: which positions need to be created, which need to be reassigned, and which existing roles need their scope formally amended.
Define the target knowledge management operating model. Specify the structure needed to sustain the capability - whether a central knowledge team, a federated model with embedded content owners in each business line, or a hybrid - with the rationale, the trade-offs, and the resourcing implication of each option.
Produce role profiles and resourcing requirements, including the AI-era roles. Draft position descriptions for the new or amended roles the model requires - knowledge manager, taxonomy steward, content owner, content author - and for the roles the Genesys AI roadmap creates that do not exist in the organisation today: who tunes and retrains the virtual agents, who reviews AI-surfaced answers for accuracy, who owns the feedback loop from AI failure back to content correction. Include competencies, effort estimates, and classification guidance the client needs to resource them through their own staffing processes.
Design the transition and change approach. Set out the sequence for moving from current to target state, the change-management, training, and communication requirements, and the risks - including the realistic constraints of staffing in a federal environment, where creating or reclassifying a position is not a quick exercise.
Align with the governance workstream. Work directly with the Senior Business Consultant so that the Governance Playbook and the RACI Matrix describe the same organisation. Governance that names no owner, and an org model with no governance, both fail.

Qualifications

8+ years in organisational design, operating model design, workforce planning, or organisational effectiveness consulting.
Demonstrated experience producing an organisational design deliverable set that a client implemented - RACI matrices, target operating models, role profiles, and transition plans.
Experience designing operating models for a function that spans multiple business units, where ownership is shared or contested.
Strong stakeholder engagement capability at director and executive level, with the credibility to tell a client that a capability they want is not resourced and will not survive without structural change.
Ability to work effectively in a part-time, concentrated engagement alongside a wider consulting team.
Eligible to obtain and hold a Government of Canada security clearance.

Nice to have:

Prior experience designing the operating model for a knowledge management, content, or digital service function specifically.
Contact centre or shared services operating model experience, particularly where AI or automation changed the shape of agent work and the roles required to support it.
Formal change management credential (Prosci, CCMP) or an organisational development qualification.
Bilingual English/French.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The consultant will document the current organisational state, identify capability gaps, and design a target knowledge management operating model. They are responsible for building a RACI matrix and defining role profiles to ensure the client can sustain content maintenance after the project concludes.

Requirements

Candidates must have over 8 years of experience in organisational design, operating model design, or workforce planning. They must also be eligible to obtain and hold a Government of Canada security clearance.

Skills

Organisational design
Operating model design
Workforce planning
Organisational effectiveness
RACI matrix
Change management
Stakeholder engagement
Knowledge management
Content strategy
Business process mapping
AI roadmap
Governance
Capacity planning
Role profiling
Transition planning

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Organisational Design
Operating Model
Workforce Planning
RACI Matrix
Knowledge Management
Change Management
Genesys AI
Content Lifecycle
Governance
Digital Transformation
Consulting
Business Analysis
Taxonomy
Virtual Agents
Capacity Planning
Prosci
CCMP
Government of Canada Security Clearance
Stakeholder Engagement
Role Profiles
Transition Planning
IT Services
Automation
Contact Centre
Shared Services

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Jobs in Canada