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Added 31 mins ago
S
Building Coordinator
SYSTRA
Montreal, QC
- Full-time
Reporting to the Facilities design Director within the Co-Development Phase of the ALTO programme, the building coordinator will provide support to the technical governance across their…
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 6 hours ago
RP
Pharmacy Clerk
Rexall Pharmacy Group LTD
Ottawa, ON
- Up to $17.95 CAD / hour
Professional growth and development via challenging projects and assignments
Added 6 hours ago
RP
Sales Clerk - Front Shop
Rexall Pharmacy Group LTD
London, ON
- Part-time
Professional growth and development via challenging projects and assignments
Added 6 hours ago
RP
Sales Clerk - Front Shop
Rexall Pharmacy Group LTD
Milton, ON
- Part-time
Professional growth and development via challenging projects and assignments
Added 6 hours ago
RP
Postal Clerk
Rexall Pharmacy Group LTD
Ottawa, ON
- Up to $17.95 CAD / hour
- Part-time
Professional growth and development via challenging projects and assignments
Added 9 hours ago
RP
Sales Clerk - Front Shop
Rexall Pharmacy Group LTD
Kamloops, BC
- $18.35 to $20.2 CAD / hour
- Part-time
Professional growth and development via challenging projects and assignments
Added 9 hours ago
RP
Sales Clerk - Front Shop
Rexall Pharmacy Group LTD
Guelph, ON
- Up to $17.6 CAD / hour
- Part-time
Professional growth and development via challenging projects and assignments
Added 10 hours ago
W
Project Engineering Manager
Worley
Vancouver, BC
- Full-time
…and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 13 hours ago
M
FOH Management - General Manager Designate
Moxies
Regina, SK
- Full-time
We are looking for an incredible General Manager Designate to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like…
Added 15 hours ago
FOH Management - General Manager Designate
Northland Properties
Regina, SK
We are looking for an incredible General Manager Designate to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like…
Added 18 hours ago
RP
Cosmetician
Rexall Pharmacy Group LTD
Cloverdale, BC
- $19.85 to $22.45 CAD / hour
- Full-time
- Part-time
- Contract
Professional growth and development via challenging projects and assignments
Added 19 hours ago
CC
Manager, Constraints Governance & Process Engineering
Connor, Clark & Lunn Financial Group (CC&L)
Toronto, ON
- Full-time
Connor, Clark & Lunn Financial Group ("CC&L FG") is looking for a Manager, Constraints Governance & Process Engineering to help build and scale a newly established capability within the…
Added 20 hours ago
S
Electrical Engineer
SYSTRA
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 22 hours ago
PI
Senior Technical Team Lead - Software Development, R&D
Piicomm Inc.
Plantagenet Station, ON
- Full-time
…coach developers and contribute to technical decisions and development when…
Added 22 hours ago
BC
Marketing Manager
Boast Capital LP
Vancouver, BC · Toronto, ON
- $110,000 to $130,000 CAD / year
…curiosity, and help shape the evolution of Boast’s technology-enabled…
Added 22 hours ago
BC
PR Manager
BENEFIT COSMETICS SERVICES
Toronto, ON
- $70,000 to $80,000 CAD / year
- Contract
We’re seeking a strategic and connected PR Manager to lead Benefit Canada’s PR, media and influencer strategy. In this role, you’ll develop and execute innovative, on-brand initiatives that…
Added 23 hours ago
US Corporate Tax - Waterloo - Manager
EY
London, ON · Toronto, ON
As a US Tax Manager in EY’s U.S. Tax Practice, you’ll lead and supervise complex tax engagements, delivering high‑quality compliance services and innovative tax planning for multinational…
Added 1 day ago
OI
ECE Instructor
Oxford International
Halifax, NS
- $59,280 CAD / year
- Full-time
ECE Instructor (full-time) – ECE Program will support the Program Manager – ECE Program to oversee and be responsible for all Academics, Compliance, and Management of the ECE Program;…
Added 1 day ago
TT
Senior Project Controller
Tetra Tech
Mississauga, ON
- Full-time
…solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the…
Added 1 day ago
RC
Sales Clerk - Front Shop
Rexall Care Network
Kitchener, ON
- Full-time
Professional growth and development via challenging projects and assignments
Added 1 day ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
At Manulife, we are reimagining how colleagues and leaders access People Services through AI-enabled experiences. As our People Services AI capabilities evolve, this role will help shape…
Added 1 day ago
T
Public Relations Communications Manager
Turo
Toronto, ON
- $86,000 to $107,000 CAD / year
- Full-time
The Public Relations Communications Manager will tell the Turo story on a day-to-day basis in Canada and highlight how Turo is reinventing car rental to unlock independence for all.
Added 1 day ago
Key Account Manager (Builder Markets)
Reliance Home Comfort
Burlington, ON
By joining Reliance as a Key Account Manager (Builder Markets), you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth…
Added 1 day ago
SI
Finance Manager
StoneRidge Insurance Brokers
Hamilton, ON
- Full-time
StoneRidge Insurance Brokers is seeking an experienced Financial Manager to oversee the financial management of our real estate portfolio and related entities. You’ll lead accounting…

Miratech

Organisational Design Consultant

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Organisational Design Consultant answers the question the other two workstreams cannot: who, specifically, inside the client organisation will own, write, review, approve, and maintain this content once the consultants leave - and does that capacity exist today or does it need to be created?

Enabling a Genesys AI feature does not by itself create value, and that processes, legacy tools, and operating practices will need to change alongside it. This role designs that change at the organisational level. It is a part-time engagement concentrated in two to three months of the overall project, and it should be sequenced to begin once the current-state content and requirements picture is sufficiently developed to design against.

Responsibilities:

Document the current-state organisation. Map the organisational units, roles, reporting lines, and capacity currently involved in knowledge creation and maintenance across the in-scope business lines - tax, individual enquiries, and business enquiries. Identify who performs content work today, formally or informally, and how much of their time it consumes.
Conduct the organisational design analysis. Assess the gap between the current-state organisation and what the target knowledge management operating model requires. Identify capability gaps, capacity shortfalls, unclear or contested ownership, single points of failure, and the places where content work is currently being absorbed informally by people whose job description does not mention it.
Build the Organisational RACI Matrix. This is the central deliverable. Define, at named-role level, who is Responsible, Accountable, Consulted, and Informed for every stage of the content lifecycle - authoring, subject matter review, legal or policy review, official-languages review, accessibility review, publication, periodic review, and retirement. The matrix must be specific enough that the client can act on it: which positions need to be created, which need to be reassigned, and which existing roles need their scope formally amended.
Define the target knowledge management operating model. Specify the structure needed to sustain the capability - whether a central knowledge team, a federated model with embedded content owners in each business line, or a hybrid - with the rationale, the trade-offs, and the resourcing implication of each option.
Produce role profiles and resourcing requirements, including the AI-era roles. Draft position descriptions for the new or amended roles the model requires - knowledge manager, taxonomy steward, content owner, content author - and for the roles the Genesys AI roadmap creates that do not exist in the organisation today: who tunes and retrains the virtual agents, who reviews AI-surfaced answers for accuracy, who owns the feedback loop from AI failure back to content correction. Include competencies, effort estimates, and classification guidance the client needs to resource them through their own staffing processes.
Design the transition and change approach. Set out the sequence for moving from current to target state, the change-management, training, and communication requirements, and the risks - including the realistic constraints of staffing in a federal environment, where creating or reclassifying a position is not a quick exercise.
Align with the governance workstream. Work directly with the Senior Business Consultant so that the Governance Playbook and the RACI Matrix describe the same organisation. Governance that names no owner, and an org model with no governance, both fail.

Qualifications

8+ years in organisational design, operating model design, workforce planning, or organisational effectiveness consulting.
Demonstrated experience producing an organisational design deliverable set that a client implemented - RACI matrices, target operating models, role profiles, and transition plans.
Experience designing operating models for a function that spans multiple business units, where ownership is shared or contested.
Strong stakeholder engagement capability at director and executive level, with the credibility to tell a client that a capability they want is not resourced and will not survive without structural change.
Ability to work effectively in a part-time, concentrated engagement alongside a wider consulting team.
Eligible to obtain and hold a Government of Canada security clearance.

Nice to have:

Prior experience designing the operating model for a knowledge management, content, or digital service function specifically.
Contact centre or shared services operating model experience, particularly where AI or automation changed the shape of agent work and the roles required to support it.
Formal change management credential (Prosci, CCMP) or an organisational development qualification.
Bilingual English/French.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

The consultant will document the current organisational state, identify capability gaps, and design a target knowledge management operating model. They are responsible for building a RACI matrix and defining role profiles to ensure the client can sustain content maintenance after the project concludes.

Requirements

Candidates must have over 8 years of experience in organisational design, operating model design, or workforce planning. They must also be eligible to obtain and hold a Government of Canada security clearance.

Skills

Organisational design
Operating model design
Workforce planning
Organisational effectiveness
RACI matrix
Change management
Stakeholder engagement
Knowledge management
Content strategy
Business process mapping
AI roadmap
Governance
Capacity planning
Role profiling
Transition planning

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Organisational Design
Operating Model
Workforce Planning
RACI Matrix
Knowledge Management
Change Management
Genesys AI
Content Lifecycle
Governance
Digital Transformation
Consulting
Business Analysis
Taxonomy
Virtual Agents
Capacity Planning
Prosci
CCMP
Government of Canada Security Clearance
Stakeholder Engagement
Role Profiles
Transition Planning
IT Services
Automation
Contact Centre
Shared Services

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