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GO
Policy Analyst
Government of Yukon
Whitehorse, YT
- Full-time
Strong project management skills and the ability to work independently while managing multiple priorities.
Added just now
TM
Executive Director
The Murphy Centre
St. John's, NL
- Full-time
We are seeking our next Executive Director at the Murphy Centre.
Added 1 min ago
KG
Video Game Producer
Koolhaus Games Inc.
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
RESPONSIBILITIES: Creative and Project Management
Added 1 min ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
Collaborate closely with Drafting, Engineering, Production, Project Management, and Purchasing.
Added 1 min ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 1 min ago
DF
Administration & Projects Assistant
Downtown Fredericton Inc.
Fredericton, NB
- Full-time
Working closely with the Executive Director, Office Manager, and other team members, you will provide flexible operational support based on organizational needs. Your responsibilities will…
Added 1 min ago
CC
Manager – Mental Health and Addiction
Canadian College of Health Leaders - Northwestern Ontario Chapter
Grande Prairie, AB
- Full-time
Reporting to the Director, the Manager is accountable for operational leadership and the delivery of high-quality, accessible, sustainable, client- and family-centred care in Grande…
Added 1 min ago
LD
Program Manager-Supply Chain
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
…serving as the primary liaison between Supply Chain and Program Management. This role ensures alignment of material strategies, supplier performance, cost, schedule, and risk management in…
Added 30 mins ago
ES
Executive Assistant, Office of the President
Engineering Search Firm Inc.
Mississauga, ON
- Full-time
…Executive Assistant to support the President. Reporting to the Director, Office of the President, you will help run the day-to-day operation of the executive office and make sure the…
Added 1 hour ago
MN
Account Manager
Mosaic North America
Toronto, ON
- Full-time
This role will have one direct report and will report into the Sr. Account Director but will work closely with the entire account team.
Added 1 hour ago
A
Pmo Specialist
Actalent
Calgary, AB
- $80 to $90 CAD / hour
- Contract
Reporting to the Director of PMO, the PMO lead/specialist will be responsible for establishing and leading our client's Transmission Project Management Office (PMO). This individual will…
Added 1 hour ago
S
Psychologist, Adolescent Psychiatry - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
…designate and in collaboration with the Clinic/Program Manager/Director (if…
Added 1 hour ago
AH
Director
Alberta Health Services
Grande Prairie, AB
- Full-time
Master’s degree in a health, business, or leadership-related field. Lean, quality improvement, and project management certification. Leadership development training. Professional healthcare…
Added 1 hour ago
AH
Unit Manager - Ambulatory Care & Endoscopy Services
Alberta Health Services
Grande Prairie, AB
- Full-time
Reporting to the Patient Care Director, the Unit Manager is responsible and accountable for the operational, clinical, and human resource leadership of Ambulatory Care and Endoscopy…
Added 1 hour ago
NP
Senior Manager, Process Engineering
Neo Performance Materials
Peterborough, ON
- $130,000 to $160,000 CAD / year
- Full-time
Reporting to the Director of Process & Project Engineering, the Senior Manager will provide technical leadership, develop internal expertise, mentor future process engineering talent, and…
Added 1 hour ago
AC
Project Analyst, Cultivation
Aurora Cannabis Inc.
Markham, ON
- $60,000 to $70,000 CAD / year
- Internship
Reporting to the Sr. Director, Global Cultivation Excellence, the Project Analyst –Cultivation will support strategic cultivation initiatives by combining strong project management,…
Added 3 hours ago
Advisory Support Director
Lloyds Register
Halifax, NS
Business Support Management: Accountable for RP work done within Advisory Project Coordination team (through ByD and any future ERP system), delegation of new advisory projects to team,…
Added 3 hours ago
SQ
Director, Corporate Underwriting Analytics and Digital Risk
Sunlife Québec
Quebec, QC
- Full-time
The Director, Corporate Underwriting Analytics and Digital Risk is a high performer in the underwriting risk community who thrives on the challenge of applying innovative problem-solving…
Added 4 hours ago
S
Senior Manager, Integrated Marketing (Masterbrand)
sephora.com
Toronto, ON
- Full-time
Directly reporting to Director, Integrated Marketing, you are responsible for the delivery of critical masterbrand campaigns that support category and brand differentiators and key…
Added 5 hours ago
A
Marketing Manager, Visual Content and Design
AccorHotel
Jasper, AB
- Full-time
Reporting to the Director, Marketing, responsibilities and essential job functions include but are not limited to the following:
Added 6 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
…You’ll provide advice covering solvency, economic capital, risk management, mergers and acquisitions, company restructuring, financial modelling, new legislation, and the efficiency of…
Added 6 hours ago
H
Specialist Continuing Care, Housing
HealthCareersInSask.ca
Regina, SK
- Full-time
…and ability to think and act at a systems level, working the Director, Continuing Care, Sask. Housing Corporation (SHC), SHA Finance, Facilities Infrastructure, Support Services and Primary…
Added 6 hours ago
LH
2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
Reporting to the Director, Medical Affairs, Education and LHEARN, the Manager provides strategic and operational leadership in physician and credentialed staff workforce planning,…
Added 6 hours ago
MC
Director, Integrated Business Optimization
Methanex Corporation
Vancouver, BC
- Full-time
The Director, Integrated Business Optimization is a new role within the Corporate Development Team, created to help lead Methanex’s Integrated Sales & Supply Chain Optimization (IS&SO)…
Added 6 hours ago
GR
COMMUNITY AFFAIRS COORDINATOR – LOWER BASIN
Guadalupe-Blanco River Authority
Clear Creek, ON
- Full-time
Extremely organized with strong project management skills.

Miratech

Organizational Design Consultant

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in technology consulting, designing complex technology-enabled solutions.
Posting language: English
Posted: Oct 19, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an Organizational Design Consultant to assess how AI-powered capabilities can be effectively used within the client's Genesys Cloud environment. The role focuses on evaluating the client's AI roadmap and business requirements, identifying relevant technology capabilities and potential gaps, and defining recommendations for knowledge management, operating processes, governance, and organizational ownership required to deliver long-term value from AI.

Responsibilities

Assessing the current organizational structure, roles, responsibilities, and capacity involved in knowledge creation and maintenance across the relevant business lines.
Identifying gaps in knowledge management capabilities, ownership, resources, and processes that may affect the effective use of AI-enabled customer service solutions.
Developing a RACI matrix defining responsibilities across the content lifecycle, including content creation, review, approval, publication, maintenance, and retirement.
Evaluating knowledge management operating models, including centralized, federated and hybrid approaches, as well as recommending suitable options based on the client's needs and resource constraints.
Defining role profiles, competencies, and resourcing requirements for knowledge management and AI-related activities, including content ownership, taxonomy management, virtual agent optimization, and AI response quality monitoring.
Developing recommendations for the transition to the target operating model, including change management, training, communication, and organizational risks.
Aligning recommendations for the operating model, roles and responsibilities with the governance framework in collaboration with the Senior PS Consultant.

Qualifications

8+ years of experience in technology consulting, designing complex technology-enabled solutions.
Demonstrated experience translating business requirements into practical solution approaches and recommendations for AI-enabled or other complex enterprise solutions.
Experience with contact center and customer experience (CX) platforms, Genesys Cloud (preferred)
Experience defining roles and responsibilities for AI-enabled services, including virtual agent optimization, content quality, and continuous improvement.
Experience developing organizational design deliverables, including RACI matrices, target operating models, role profiles, and transition plans.
Experience assessing operating models across multiple business units with shared responsibilities and complex ownership structures.
Strong stakeholder management skills, including experience engaging with director-level and executive stakeholders.
Eligibility to obtain and maintain a Government of Canada security clearance.

Nice to Have

Experience designing operating models for knowledge management, content management, and digital service functions.
Formal change management certification, such as Prosci or CCMP, or an organizational development qualification.
Bilingual English/French proficiency.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

The consultant will assess organizational structures and knowledge management processes to effectively integrate AI-powered capabilities within the client's Genesys Cloud environment. They are responsible for developing RACI matrices, defining target operating models, and creating transition plans to ensure long-term value from AI implementations.

Requirements

Candidates must have 8+ years of experience in technology consulting with a focus on complex, AI-enabled enterprise solutions. Proficiency in Genesys Cloud, organizational design deliverables, and the ability to obtain a Government of Canada security clearance are required.

Skills

Organizational design
Technology consulting
Genesys Cloud
AI-enabled solutions
Knowledge management
RACI matrix
Operating models
Stakeholder management
Change management
Customer experience
Taxonomy management
Virtual agent optimization
Governance framework
Business requirements
Process improvement

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities
Social events

Visa sponsorship

Not detected in the job text

Keywords

Organizational Design
Consulting
AI
Genesys Cloud
Knowledge Management
RACI Matrix
Operating Model
Customer Experience
CX
Governance
Change Management
Taxonomy
Virtual Agent
Digital Transformation
Security Clearance
Technology Consulting
Process Optimization
Stakeholder Management
Content Lifecycle
Enterprise Solutions

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