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Added 2 mins ago
TI
Field Sales Representative | Nova Scotia, Canada
TTI, Inc.
NS
- Full-time
…CA. The Field Sales Representative sells company products and services to assigned customers in territory. Responsibilities include three primary objectives: creating sales, defending…
Added 2 mins ago
Area Sales Manager - Water & Wastewater - Ontario
KSB Company
Mississauga, ON
…transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal,…
Added 2 mins ago
Community Liaison Officer, Kugluktuk
B2GOLD
Cambridge Bay, NU
B2Gold is a responsible international senior gold producer headquartered in Vancouver, Canada. Founded in 2007, today, B2Gold has operating gold mines in Canada, Mali, Namibia and the…
Added 2 mins ago
S
Senior Electrical Engineer - Distribution
Stantec
Saskatoon, SK
- Full-time
We are currently looking for a Senior Electrical Engineer to join our Distribution Design team in our Saskatchewan and Alberta offices. As a Technical Leader, you will emphasize excellence,…
Added 2 mins ago
Executive Assistant
Scotiabank
Toronto, ON
The Executive Assistant provides high-level administrative and strategic support to senior executives and leadership teams, by ensuring crucial support and smooth day to day operations to…
Added 2 mins ago
VL
Manager, Reporting and Financial Planning
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our…
Added 2 mins ago
VL
Manager, Reporting and Financial Planning
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our…
Added 2 mins ago
VL
Manager, Reporting and Financial Planning
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our…
Added 2 mins ago
VL
Manager, Reporting and Financial Planning
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our…
Added 2 mins ago
VL
Manager, Reporting and Financial Planning
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our…
Added 2 mins ago
S
Intern, Detail Design Outfitting (8 Months)
Seaspan
North Vancouver, BC
- Full-time
…shipbuilding design and engineering processes, supporting the development of 3D models, production drawings, and design standards using CADMATIC. The successful candidate will work closely…
Added 2 mins ago
AX
Claims Intern, Canada Casualty
AXA XL
Toronto, ON
- $25 CAD / hour
- Full-time
Hands-On Experience: Contribute to meaningful, cross-functional projects that showcase your skills and culminate in a final presentation to Senior Leadership.
Added 2 mins ago
VL
Manager, Reporting and Financial Planning
Vision Loss Rehabilitation Canada
Hamilton, ON
- Full-time
Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our…
Added 2 mins ago
WI
Senior Structural Engineer
WSP in Canada
NL · Newfoundland and Labrador, Canada
- Full-time
Join our Ports, Marine & Coastal team as a Senior Structural Engineer and bring your expertise to a practice experiencing continued growth across Canada. We welcome structural engineers…
Added 2 mins ago
WI
Senior Structural Engineer
WSP in Canada
BC · British Columbia, Canada
- Full-time
Join our Ports, Marine & Coastal team as a Senior Structural Engineer and bring your expertise to a practice experiencing continued growth across Canada. We welcome structural engineers…
Added 2 mins ago
WI
Regional Lead, Yukon
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
Partner with senior leadership to define and execute the regional Earth & Environment strategy, including growth priorities, performance objectives, operational excellence, and talent…
Added 2 mins ago
WI
Lead Permafrost Geotechnical Engineer
WSP in Canada
Saskatoon, SK
- Full-time
…complex projects across the Prairies and Northern Canada. As a Senior Geotechnical Engineer with our Prairies & North Ground Engineering team, you’ll help solve challenging geotechnical…
Added 2 mins ago
RC
Senior Software Developer – .NET / Azure
RAPS Consulting Inc
Toronto, ON
- $75 to $90 CAD / hour
- Contract
We are seeking an experienced Senior Software Developer to design, develop, test, deploy, and maintain enterprise applications. The ideal candidate will have strong expertise in C#, .NET…
Added 2 mins ago
WI
Regional Lead, Yukon
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
Partner with senior leadership to define and execute the regional Earth & Environment strategy, including growth priorities, performance objectives, operational excellence, and talent…
Added 2 mins ago
WI
Senior Structural Engineer
WSP in Canada
NB · New Brunswick, Canada
- Full-time
Join our Ports, Marine & Coastal team as a Senior Structural Engineer and bring your expertise to a practice experiencing continued growth across Canada. We welcome structural engineers…
Added 2 mins ago
R
Producer, Qulliq (English Services) (On Site)
Radio-Canada
Iqaluit, NU
- Full-time
Working with CBC Nunavut, you play a leadership role in our radio, television and mobile services in Nunavut and Nunavik, with emphasis on our Inuktitut programming. You work with a team,…
Added 2 mins ago
WI
Senior Structural Engineer
WSP in Canada
Quebec, QC
- Full-time
Join our Ports, Marine & Coastal team as a Senior Structural Engineer and bring your expertise to a practice experiencing continued growth across Canada. We welcome structural engineers…
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Producer – Assignment (English Services) (On Site)
Radio-Canada
Iqaluit, NU
- Full-time
We are looking for a producer to join CBC North - Iqaluit’s news development team. If that's you, you are known for your creative storytelling skills, your journalistic rigour and your…
Added 3 mins ago
SC
Technicien(ne) en administration - Administrative Technician
Shriners Children's
Montreal, QC · Shriners Children's - Quebec
- Full-time
…environment where there are many opportunities for professional development. You will work in an innovative, creative and multidisciplinary environment focused on improving the quality of…
Added 3 mins ago
Vice President, Corporate Affairs & Sustainability
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…strategy, community partnerships, corporate events and translation services. As a senior spokesperson for Nestlé Canada, you shape how the organization is represented in Canada while…

Miratech

Organizational Design Consultant

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in technology consulting, designing complex technology-enabled solutions.
Posting language: English
Posted: Oct 19, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an Organizational Design Consultant to assess how AI-powered capabilities can be effectively used within the client's Genesys Cloud environment. The role focuses on evaluating the client's AI roadmap and business requirements, identifying relevant technology capabilities and potential gaps, and defining recommendations for knowledge management, operating processes, governance, and organizational ownership required to deliver long-term value from AI.

Responsibilities

Assessing the current organizational structure, roles, responsibilities, and capacity involved in knowledge creation and maintenance across the relevant business lines.
Identifying gaps in knowledge management capabilities, ownership, resources, and processes that may affect the effective use of AI-enabled customer service solutions.
Developing a RACI matrix defining responsibilities across the content lifecycle, including content creation, review, approval, publication, maintenance, and retirement.
Evaluating knowledge management operating models, including centralized, federated and hybrid approaches, as well as recommending suitable options based on the client's needs and resource constraints.
Defining role profiles, competencies, and resourcing requirements for knowledge management and AI-related activities, including content ownership, taxonomy management, virtual agent optimization, and AI response quality monitoring.
Developing recommendations for the transition to the target operating model, including change management, training, communication, and organizational risks.
Aligning recommendations for the operating model, roles and responsibilities with the governance framework in collaboration with the Senior PS Consultant.

Qualifications

8+ years of experience in technology consulting, designing complex technology-enabled solutions.
Demonstrated experience translating business requirements into practical solution approaches and recommendations for AI-enabled or other complex enterprise solutions.
Experience with contact center and customer experience (CX) platforms, Genesys Cloud (preferred)
Experience defining roles and responsibilities for AI-enabled services, including virtual agent optimization, content quality, and continuous improvement.
Experience developing organizational design deliverables, including RACI matrices, target operating models, role profiles, and transition plans.
Experience assessing operating models across multiple business units with shared responsibilities and complex ownership structures.
Strong stakeholder management skills, including experience engaging with director-level and executive stakeholders.
Eligibility to obtain and maintain a Government of Canada security clearance.

Nice to Have

Experience designing operating models for knowledge management, content management, and digital service functions.
Formal change management certification, such as Prosci or CCMP, or an organizational development qualification.
Bilingual English/French proficiency.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

The consultant will assess organizational structures and knowledge management processes to effectively integrate AI-powered capabilities within the client's Genesys Cloud environment. They are responsible for developing RACI matrices, defining target operating models, and creating transition plans to ensure long-term value from AI implementations.

Requirements

Candidates must have 8+ years of experience in technology consulting with a focus on complex, AI-enabled enterprise solutions. Proficiency in Genesys Cloud, organizational design deliverables, and the ability to obtain a Government of Canada security clearance are required.

Skills

Organizational design
Technology consulting
Genesys Cloud
AI-enabled solutions
Knowledge management
RACI matrix
Operating models
Stakeholder management
Change management
Customer experience
Taxonomy management
Virtual agent optimization
Governance framework
Business requirements
Process improvement

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities
Social events

Visa sponsorship

Not detected in the job text

Keywords

Organizational Design
Consulting
AI
Genesys Cloud
Knowledge Management
RACI Matrix
Operating Model
Customer Experience
CX
Governance
Change Management
Taxonomy
Virtual Agent
Digital Transformation
Security Clearance
Technology Consulting
Process Optimization
Stakeholder Management
Content Lifecycle
Enterprise Solutions

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