Find work in Canada.

553,813 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 hours ago
AH
Occupational Therapist II
Alberta Health Services
Grande Prairie, AB
- Full-time
…members as assigned. You will work both independently and as part of an interdisciplinary team, serving as an integral member and providing leadership to other healthcare professionals. You…
Added 14 hours ago
S
Operations Consultant - Full Time
sephora.com
Calgary, AB
- $17 to $20 CAD / hour
- Full-time
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 21 hours ago
S
Operations Consultant - Full Time
Sephora
Calgary, AB
- $17 to $20 CAD / hour
- Full-time
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 1 day ago
ZA
Project Manager
Zeidler Architecture
Calgary, AB
- Full-time
…engagement. The role also includes oversight of documentation, consultant coordination, contract administration, and adherence to quality control standards. Working closely with firm…
Added 1 day ago
W
Associate Technical Consultant, Environmental Scientist
Worley
Calgary, AB · Edmonton, AB
- Full-time
…deliver sustainable outcomes across the full asset lifecycle. As part of our Contaminated Sites team, you will lead environmental assessment, remediation, reclamation, and monitoring…
Added 1 day ago
CL
Beauty Sales Consultant
Chatters Limited Partnerships
Saskatoon, SK
- Full-time
We are looking for a part time Beauty Sales Consultant for our Stonegate Mall location, in Saskatoon, SK!
Added 1 day ago
C
Supervisor, Crew Travel
Cargojet
Hamilton, ON
- Full-time
Escalation point: Act as the first point of escalation for complex bookings, irregular operations, travel disruptions and vendor issues, making sound decisions under time pressure.
Added 1 day ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
We are seeking a Senior OT Control Systems Engineer to join a critical industrial operations environment in Saint John, New Brunswick. In this role, you will be responsible for the design,…
Added 1 day ago
Solutions Architect - Onsite
Mariner
Halifax, NS
Collaborate with development, infrastructure, cybersecurity, and operations teams during implementation.
Added 1 day ago
Rental Consultant
Driving Force Group of Companies Recruitment Team
Fort St. John, BC
We are currently looking for a Rental Consultant to join our rentals team at Driving Force Fleet Solutions in our Fort St John location.
Added 1 day ago
W
Technical Consultant II, Environmental Scientist
Worley
Calgary, AB
- Full-time
This is a full-time position based in Worley’s Calgary, Alberta office, which is the preferred location, or the Edmonton, Alberta office.
Added 1 day ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Hours: Part-Time – Approximately 20 Hours per Week
Added 1 day ago
FA
Technical Sales Engineer - General Industry
FANUC America Corporation
Blainville, QC
- $93,000 to $138,000 CAD / year
- Full-time
…Industry (GI) market. This person will act as the key technical consultant for clients, helping them optimize their factory automation and production lines with FANUC's world-class robotic…
Added 1 day ago
N
Senior Implementation Consultant
nCino
Toronto, ON
- Full-time
Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors.
Added 1 day ago
AL
Clinical Consultant
Air Liquide
Mississauga, ON
- Full-time
R10104116 Clinical Consultant (Open)


Added 1 day ago
AL
Clinical Respiratory Consultant
Air Liquide
Sault Ste. Marie, ON
- Part-time
R10103100 Clinical Respiratory Consultant (Open)


Added 1 day ago
RH
Network & Security Administrator
Robert Half
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
…downtown Vancouver. In this role, you’ll play an important role as part of the network administration team, and you’ll be designing and implementing networking infrastructure for several…
Added 1 day ago
B
Water Resources Consultant (Hybrid/Remote)
Barr
Calgary, AB
- $110,000 to $140,000 CAD / year
- Full-time
Understanding of mine operations and changes to pits, dams, and processing over time as it relates to water management. dataset
Added 1 day ago
KF
Project Coordinator
Korn Ferry
Toronto, ON
- $85,000 to $105,000 CAD / year
- Full-time
…transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most…
Added 1 day ago
ML
IT Security Consultant
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Do you live and breathe cyber security? Are you passionate about keeping your workplace, data and operations safe? If this sounds like you, we have an opportunity for you. Maple Leaf Foods…
Added 2 days ago
SERVICE DESIGN CONSULTANT
City of Toronto
Toronto, ON
Job Type & Duration: 1 Full-time, Temporary Vacancy (12 months)
Added 2 days ago
VE
Operating Model & Organizational Consultant
VML Enterprise Solutions
Toronto, ON
- Full-time
Would you like to take part in shaping how our global top-tier clients operate, transform, and grow? Are you a curious, business-savvy systems thinker who enjoys connecting disparate moving…
Added 2 days ago
CO
SERVICE DESIGN CONSULTANT
City of Toronto
Toronto, ON
- Full-time
Job Type & Duration: 1 Full-time, Temporary Vacancy (12 months)
Added 2 days ago
Senior Implementation Consultant
nCino, Inc.
Toronto, ON
Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors.
Added 2 days ago
GM
Field Claims Advisor Property
Gore Mutual Insurance
Cambridge, ON
- Full-time
Effective January 1, 2026, Gore has joined Beneva - the country’s largest mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During…

Miratech

Senior Business Consultant

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Senior Business Consultant is the strategic lead for the knowledge management workstream. This person owns the Requirements Matrix, sets the direction of the discovery effort, and is accountable for the decision-grade output the client will use to determine whether Genesys Cloud can carry their knowledge management requirements or whether a gap justifies a broader tool evaluation.

This is a senior, client-facing advisory role. The successful candidate will spend their time with business owners, contact centre operations leaders, and vendor technical teams, and will be the person in the room when the client asks "can the platform actually do this, and what will it cost us to run it?"

Responsibilities:

Own the Requirements Matrix. Drive the matrix to completion through structured discovery with business lines, operations, and the contact centre. Establish a clear, traceable, prioritised set of knowledge management requirements that can survive scrutiny from both the client and the vendor.
Set and guide the overall discovery strategy. Define the discovery approach, sequence the workshops and interviews, identify the right stakeholders across each business line, and keep the workstream aligned to the client's three target outcomes - operational improvement, expanded self-service, and agent enablement.
Map requirements line-by-line against Genesys Cloud AI capability. Take the Phase 1 Requirements Matrix and assess each requirement against the native Genesys Cloud knowledge management and AI feature set - knowledge surfacing, semantic search, agent assistance, summarisation and virtual agents. Document what the platform supports natively, what it supports with configuration or workaround, and what it cannot support. Identify which gaps are acceptable trade-offs and which are material enough to justify looking beyond the approved-vendor scope.
Gather and model total cost of ownership, including AI token consumption. Collect the licensing, token allocation, configuration, integration, content migration, and ongoing administration cost inputs. Model what each AI capability costs to run at full agent population scale against the client's allocated-token fair-usage terms, and flag the usage threshold at which a licence change becomes financially necessary. This is one of the most commercially consequential pieces of analysis in the engagement.
Compile the evaluation criteria and author the Tool Evaluation Report. Define weighted, defensible evaluation criteria with the client. Produce the Tool Evaluation Report as the primary decision artefact - findings, capability assessment, TCO, risks, and a clear recommendation.
Write the Governance Playbook. Document how knowledge will be created, reviewed, approved, published, versioned, retired, and audited. Define roles, review cycles, quality standards, escalation paths, and the metrics by which knowledge health will be measured on an ongoing basis.
Design templates and best practices. Produce the article templates, writing standards, style guidance, and authoring best practices that content owners will use day to day - written for a government environment with plain-language, accessibility, and official-languages obligations in mind.
Observe and assess proofs of concept. Participate in PoC sessions, test requirements against what is demonstrated rather than what is claimed, and feed findings back into the evaluation. Apply the client's established pilot pattern - demonstrate the capability, assess the process and operating changes it requires, then execute those changes - rather than treating feature enablement as the end point.
Act as the client-facing lead for the workstream. Provide regular status, risk, and decision reporting to the client's transformation lead and to Miratech and Bell programme leadership.

Qualifications

10+ years in management consulting, business consulting, or enterprise transformation, with a substantial portion of that time focused on knowledge management, content operations, or contact centre operations.
Demonstrated experience leading a requirements gathering and vendor or tool evaluation effort end to end, through to a written recommendation that an executive used to make a decision.
Hands-on working knowledge of enterprise knowledge management platforms and KM administration - configuration, content architecture, permissions, publishing workflow, and reporting. Experience with more than one platform is strongly preferred.
Working understanding of contact centre AI capability and its dependency on knowledge quality - knowledge surfacing, semantic search, interaction summarisation, agent assistance and virtual agents. The successful candidate must be able to explain to a business audience why content structure determines AI accuracy.
Familiarity with consumption-based AI licensing and the ability to model cost at scale.
Proven ability to build a TCO model from incomplete inputs and defend the assumptions behind it.
Exceptional written output. This role produces the Tool Evaluation Report and the Governance Playbook; writing quality is a primary selection criterion, and candidates should expect to provide a redacted writing sample.
Experience operating in a large, regulated, process-heavy organisation - government, financial services, healthcare, or utilities.
Eligible to obtain and hold a Government of Canada security clearance.

Nice to have:

Direct hands-on experience with Genesys Cloud CX and Genesys Cloud AI - knowledge base administration, knowledge authoring and optimisation tooling, agent assistance, or bot flows. This is the strongest single differentiator between candidates.
Experience evaluating an incumbent platform against requirements where the commercial outcome was constrained - the ability to produce a credible assessment when “choose a different tool” is not initially on the table.
Bilingual English/French.
Certification in a recognised KM or service management framework (KCS, KMI, ITIL, Lean Six Sigma).

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

More about this job

Responsibilities

The Senior Business Consultant will lead the knowledge management workstream, owning the requirements matrix and driving the discovery strategy for client transformation. They are responsible for evaluating platform capabilities, modeling total cost of ownership, and producing critical decision-grade reports and governance playbooks.

Requirements

Candidates must have over 10 years of experience in management or business consulting with a focus on knowledge management and contact centre operations. Proven ability to lead end-to-end vendor evaluations and produce high-quality executive-level documentation is essential.

Skills

Knowledge management
Business consulting
Enterprise transformation
Contact centre operations
Requirements gathering
Vendor evaluation
Total cost of ownership modeling
Genesys Cloud
AI capability assessment
Governance playbook development
Stakeholder management
Strategic planning
Technical writing
Process improvement
Data analysis

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Mentorship programs
Talent investment programs
Internal mobility opportunities

Visa sponsorship

Not detected in the job text

Keywords

Knowledge Management
Business Consulting
Enterprise Transformation
Contact Centre Operations
Genesys Cloud
AI
Semantic Search
Virtual Agents
Total Cost of Ownership
Governance Playbook
Requirements Matrix
Proof of Concept
Digital Transformation
KCS
KMI
ITIL
Lean Six Sigma
Content Architecture
Stakeholder Management
Strategic Lead
Technical Documentation
Government of Canada Security Clearance
Plain Language
Accessibility
Official Languages

Report this job