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Added 13 mins ago
GD
GARAGE - Assistant Manager - Promenades St-Bruno
Groupe Dynamite, Inc Garage
Saint-Bruno, QC
- Full-time
…each customer, while leading and inspiring a high performing team to drive operational efficiency and traffic on the sales floor and through digital platforms. You play an important role in…
Added 28 mins ago
TA
Manager, Marketing & Communications
Take a Hike Foundation
Vancouver, BC
- Full-time
Take a Hike Foundation is seeking a Marketing & Communications Manager to become part of our Development Team. We are looking for a seasoned and skilled marketer and digital media expert to…
Added 28 mins ago
FT
Digital Marketing Specialist
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
As a Digital Marketing Specialist, you’ll play a key role in executing and optimizing Fastco’s digital marketing initiatives across our leading alloy wheel, tire and accessories brands.…
Added 28 mins ago
A
Senior Account Executive
Axway
Hanover, MB
- Full-time
At Axway, we’re more than a company - we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100…
Added 29 mins ago
KI
Architect, Machine Learning (Principal Scientist)
Kinaxis Inc.
Canada
- Full-time
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ…
Added 29 mins ago
SE
Inside Sales Representative - Software
Schneider Electric
Milton, ON · Montreal, QC · Vancouver, BC
- Full-time
Strong interest in software solutions, digital infrastructure, or IT environments
Added 29 mins ago
Senior Security Engineer, Threat Response
Asana
Vancouver, BC
Our Security team keeps Asana's employees, users, and customers safe, by proactively addressing threats and fostering a culture of security throughout our product and operations.
Added 29 mins ago
AM
Senior Vendor Technology Program Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD's Data Center Platform Engineering Group (DPEG) - Vendor Technology Enablement Team is designing, developing, and delivering innovative technology infrastructure enabling the digital…
Added 29 mins ago
FH
Manager, Informatics
Fraser Health
Surrey, BC
- Full-time
Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Manager of informatics, Digital Facilities Services and Solutions with Fraser Health's Health…
Added 44 mins ago
K
Senior Consultant, Finance Transformation-Insurance
KPMG
ON · Toronto, Ontario
- Full-time
We are seeking a highly motivated Senior Consultant to support our Toronto Team in delivering transformative solutions and building a market-leading practice. If you thrive in dynamic…
Added 44 mins ago
K
Learning Solutions Specialist
KPMG
AB · Ottawa, ON · Vaughan, ON · Vancouver, BC · Halifax, NS · Calgary, AB · ON · Toronto, Ontario · Edmonton, Alberta
- Full-time
…under the National Audit Learning KBS (KPMG Business's School) team. This individual will work closely with the subject matter experts, and business stakeholders, the Learning Solutions…
Added 1 hour ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
CH
Communications Administrative Officer
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Are you brilliant at providing direct operational support and administrative services to leaders, team members, and clients? Are you skilled at supporting tactical communications planning…
Added 1 hour ago
UO
Marketing Specialist I (Web)
University of Waterloo
Waterloo, ON
- Full-time
The Marketing Specialist, Web is a core professional delivery role within Waterloo's Digital Experience team. The role develops, coordinates and delivers web content and digital experiences…
Added 1 hour ago
UO
Undergraduate Student Relations Officer
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Manage and supervises orientation events with the O-Team
Added 1 hour ago
UO
Communications and Administrative Coordinator
University of Waterloo
Waterloo, ON
- Full-time
…The Coordinator is responsible for implementing the Centre’s digital communication strategies, promoting research outputs and events, and coordinating administrative tasks that support team…
Added 1 hour ago
UO
Industry Engagement Coordinator
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
Partner with Communications Engagement Digital Experience (CEDE) team to evaluate needs and develop print and digital communications and other required materials for events, ensuring…
Added 1 hour ago
UO
Events Coordinator
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
Informs Assistant Service Manager and other relevant service team members (Account Manager, Account Coordinator, Business Developer) of event outcomes, trends, and past/future events when…
Added 1 hour ago
UO
Instructional Support Coordinator
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Prepare instructional material according to guidelines set out by curricular committees or the teaching team
Added 1 hour ago
UO
Director, Information Systems
University of Waterloo
Waterloo, ON
- Full-time
Added 1 hour ago
UO
Student Transition and Engagement Officer
University of Waterloo
Waterloo, ON · B.C. Matthews Hall
- Full-time
…and Orientation survey. Report findings to the undergraduate team and utilize findings to support the development of future student services and…
Added 1 hour ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Pearl Sullivan Engineering Building
- Full-time
…written communication pieces, websites, social media and other digital communication…
Added 1 hour ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON · TPCA Waterloo
- Full-time
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by…
Added 1 hour ago
T
Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
Teleperformance
Waterloo, ON · Quebec, QC · NB · NS · PE · MB · SK · NL · TPCA Waterloo
- Full-time
Added 1 hour ago
T
Inside Sales Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
…advertising business clients for one of the top players in Digital Advertising, for our prestigious client, X. This role requires a dynamic and motivated individual with a strong sales…

Miratech

Senior Full Stack Java Engineer - CX & Contact Center Solutions

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot, React, TypeScript, API-first design, event-driven architecture, and cloud-native practices while remaining directly involved in critical engineering work. The role includes designing, developing voice infrastructure, digital-channel and messaging applications, and intelligent routing capabilities using technologies such as FreeSWITCH, Kamailio, and Twilio or comparable communications platforms. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions.

Responsibilities:

Lead solution architecture and detailed technical design for scalable, secure, and highly available CX and contact center capabilities.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript.
Define API-first and event-driven strategies, including domain boundaries, contracts, event schemas, versioning, resilience, and data ownership.
Design integrations across voice infrastructure, digital channels, messaging applications, routing engines, contact center platforms, CRM, WFM, identity, knowledge, recording, analytics, and enterprise applications.
Design and evolve carrier-grade voice and communications capabilities using FreeSWITCH, Kamailio, SIP, WebRTC, and Twilio or comparable CPaaS platforms.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Lead technical discovery, proof-of-concept work, platform assessments, modernization planning, and production-readiness reviews.
Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering.
Strong expertise in Angular or React and TypeScript, with the ability to guide frontend architecture and engineering practices.
Practical familiarity with Node.js for services, integrations, tooling, or server-side frontend patterns.
Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, FreeSWITCH, Kamailio, session control, media handling, and telephony troubleshooting.
Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Experience with AWS services and Amazon Connect is preferred.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience designing digital-channel and messaging applications across SMS, chat, WhatsApp, social messaging, email, or comparable channels.
Experience designing routing engines for voice and digital interactions, including skills, priorities, queues, capacity, overflow, and fallback logic.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Lead solution architecture and technical design for scalable CX and contact center capabilities while guiding development teams. Collaborate with stakeholders to translate business requirements into robust technical roadmaps and ensure high-quality delivery across voice and digital channels.

Requirements

Requires 8+ years of software engineering experience with deep expertise in Java, Spring Boot, and frontend technologies like React. Candidates must possess strong knowledge of real-time communications infrastructure, API-first design, and cloud-native engineering practices.

Skills

Java
Spring Boot
React
TypeScript
API-first design
Event-driven architecture
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
AWS
Amazon Connect
Cloud-native

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Microservices
API-first
Event-driven architecture
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
PostgreSQL
AWS
Amazon Connect
Cloud-native
CX
Contact Center
Node.js
Kafka
RabbitMQ
Kubernetes
Jenkins
Solution Architecture
Digital Transformation
Voice Infrastructure
CRM
WFM
Observability
Security Architecture

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