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Added 7 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.
Added 7 mins ago
JF
Lead Campus Professional at Simon Fraser University (SFU)
Jewish Federation of British Columbia (JFBC)
Vancouver, BC
- Full-time
The Lead Campus Professional reports to the Director of Student Life and works closely with Hillel BC's programming and operations teams to ensure students at SFU are supported and engaged.…
Added 22 mins ago
DT
Director I, Finance
Dollar Tree Stores
Mississauga, ON · DTCON-Mississauga
- Full-time
Lead, coach, and develop a high-performing Finance team, establishing clear expectations and creating opportunities for continued professional growth.
Added 22 mins ago
A
Radiochemistry Analyst
ALS
Burlington, ON · CAN - ON - Burlington (Norjohn Court)
- Full-time
…internal and external clients. Working closely with the management team, the role will provide technical leadership and strategic input into the development and direction of radiochemistry…
Added 37 mins ago
LC
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Cobourg, ON
- Part-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 37 mins ago
TH
Stores & Receiving Porter
The Hospital for Sick Children
Toronto, ON
- Part-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 37 mins ago
SB
Kitchen Manager (Seven-10 Kitchen + Bar)
Splitsville Bowl
Richmond, BC
- Full-time
The ability to lead, motivate, coach and develop a kitchen team
Added 37 mins ago
B
Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
As the Senior Manager, Marketing & Commercial Operations for Waters Advanced Diagnostics Canada, you will provide strategic leadership for the Canadian Advanced Diagnostics business,…
Added 37 mins ago
CO
Director, Data Science
Capital One
Toronto, ON
- Full-time
…millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond…
Added 37 mins ago
C
Human Resources Manager, (People & Culture) (English Services) (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON
- Full-time
Reporting to the Senior Director, Human Resources, you will serve as a key member of the leadership team for English Services client groups such as Marketing, Communications & Brand, Public…
Added 37 mins ago
C
Human Resources Manager (English Services) (People & Culture)
CBC/Radio-Canada
Toronto, ON
- Full-time
You will lead, manage, and coach a team of Senior HR Generalists responsible for providing HR guidance and advisory services across Ontario News operations. You will foster a…
Added 37 mins ago
S
Regional Vice President Sales-Western Region
Sedgwick
Vancouver, BC · Calgary, AB · CAN-Vancouver
- Full-time
The successful candidate will report to the SVP, National Sales & lead a high-performing sales culture, work collaboratively with operational leaders across the region, and contribute to…
Added 53 mins ago
SI
Senior Specialist, Operational Technology
Saputo Inc.
Montreal, QC
- Full-time
…and scalable infrastructure that supports critical industrial…
Added 53 mins ago
RG
Customer Engagement Lead
ROCKWOOL Group
Milton, ON
- Full-time
We are seeking a dynamic Customer Engagement Lead to join our Supply Chain Customer Service team. This is an in-office role with no remote option in Milton, ON.
Added 53 mins ago
CS
Active Living Manager
Cogir Senior Living
Ottawa, ON · Valley Stream
- Full-time
…bring your drive and energy to our residents? Does motivating a team and delivering superior customer service excite you? Do you have experience and passion for inspiring and motivating…
Added 53 mins ago
R
VP, Strategy and Operations
RELX
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
The VP, Strategy and Operations acts as the Chief Procurement Officer's principal partner in developing and executing strategy and driving the transformation agenda: responsible for…
Added 1 hour ago
R
Team Lead, Derivatives Confirmations, Commodities
RBC
Toronto, ON
- Full-time
Royal Bank of Canada is seeking a Team Lead to join the Derivatives Confirmations Group (Commodities). The role serves as a key link between the team and management, supporting day-to-day…
Added 1 hour ago
R
Senior Director, ALM Research & Analytics
RBC
Toronto, ON
- Full-time
Lead RBC Corporate Treasury's quantitative ALM methodology development, modelling, research and analytics, focusing on interest rate risk measurement and management. Lead development of…
Added 1 hour ago
R
Lead Quality Engineer - Data
RBC
Toronto, ON
- Full-time
The Lead Data Quality Engineer is responsible for creating and executing comprehensive data testing strategies and solutions, with focus on data validation, integrity testing, and quality…
Added 2 hours ago
IC
Cloud Infrastructure & DevSecOps Engineer
InfoTrack Canada
Toronto, ON
- Full-time
…environments, and provide same-timezone incident response for Canadian operations. This is a high-impact role at the intersection of infrastructure engineering, DevSecOps, and emerging AI…
Added 2 hours ago
AI
Executive Assistant - Head Office
AutoCanada Inc.
Edmonton, AB
- Full-time
…thrives on supporting senior leadership while keeping day-to-day operations running…
Added 2 hours ago
Manager Plumbing and Gas
City of Vancouver
Vancouver, BC
With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the…
Added 2 hours ago
C
Project Manager, Transportation
Chandos
Edmonton, AB · Calgary, Alberta
- Full-time
We look for team members who are gritty, accountable, and driven - with a mindset rooted in initiative and purpose, you think like an entrepreneur and build strong, trusting relationships…
Added 2 hours ago
AH
Pharmacy Assistant
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…opportunity to support patient care while contributing to pharmacy operations in a fast paced, collaborative environment. Working under the supervision of Pharmacists and Pharmacy…
Added 2 hours ago
AC
Gestionnaire En Finance - CPA
Aston Carter
Montreal, QC
- $65 to $70 CAD / hour
- Contract
Bonne compréhension des opérations de placement sur les marchés privés ou publics, considérée comme un atout.

Miratech

Senior Full Stack Java Engineer - CX & Contact Center Solutions

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot, React, TypeScript, API-first design, event-driven architecture, and cloud-native practices while remaining directly involved in critical engineering work. The role includes designing, developing voice infrastructure, digital-channel and messaging applications, and intelligent routing capabilities using technologies such as FreeSWITCH, Kamailio, and Twilio or comparable communications platforms. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions.

Responsibilities:

Lead solution architecture and detailed technical design for scalable, secure, and highly available CX and contact center capabilities.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript.
Define API-first and event-driven strategies, including domain boundaries, contracts, event schemas, versioning, resilience, and data ownership.
Design integrations across voice infrastructure, digital channels, messaging applications, routing engines, contact center platforms, CRM, WFM, identity, knowledge, recording, analytics, and enterprise applications.
Design and evolve carrier-grade voice and communications capabilities using FreeSWITCH, Kamailio, SIP, WebRTC, and Twilio or comparable CPaaS platforms.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Lead technical discovery, proof-of-concept work, platform assessments, modernization planning, and production-readiness reviews.
Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering.
Strong expertise in Angular or React and TypeScript, with the ability to guide frontend architecture and engineering practices.
Practical familiarity with Node.js for services, integrations, tooling, or server-side frontend patterns.
Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, FreeSWITCH, Kamailio, session control, media handling, and telephony troubleshooting.
Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Experience with AWS services and Amazon Connect is preferred.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience designing digital-channel and messaging applications across SMS, chat, WhatsApp, social messaging, email, or comparable channels.
Experience designing routing engines for voice and digital interactions, including skills, priorities, queues, capacity, overflow, and fallback logic.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Lead solution architecture and technical design for scalable CX and contact center capabilities while guiding development teams. Collaborate with stakeholders to translate business requirements into robust technical roadmaps and ensure high-quality delivery across voice and digital channels.

Requirements

Requires 8+ years of software engineering experience with deep expertise in Java, Spring Boot, and frontend technologies like React. Candidates must possess strong knowledge of real-time communications infrastructure, API-first design, and cloud-native engineering practices.

Skills

Java
Spring Boot
React
TypeScript
API-first design
Event-driven architecture
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
AWS
Amazon Connect
Cloud-native

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Microservices
API-first
Event-driven architecture
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
PostgreSQL
AWS
Amazon Connect
Cloud-native
CX
Contact Center
Node.js
Kafka
RabbitMQ
Kubernetes
Jenkins
Solution Architecture
Digital Transformation
Voice Infrastructure
CRM
WFM
Observability
Security Architecture

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