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Added 11 mins ago
J
Manager of Projects (MOP)
Jacobs
Calgary, AB
- $168,600 to $221,325 USD / year
- Full-time
Jacobs is expanding its Energy & Power (E&P) team to support the rapidly growing power and infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you…
Added 11 mins ago
Dev. Machine Learning Engineering II
Bell
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Mentorship and Collaboration: Mentors and guides junior team members, fostering a collaborative environment of knowledge sharing and mutual support.
Added 11 mins ago
E
Cook- Part-time
Extendicare
Cambridge, ON · LTC - Riverbend Place
- Part-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 11 mins ago
C
Analyst, Customer Operations
Clarity
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
…drive iterative and scalable improvements to Clarity’s user support and onboarding…
Added 11 mins ago
NM
Journeyperson Electrician
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- Full-time
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Journeyperson Heavy Duty Mechanic
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Bar Manager - Social & Listening Room
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Banff, AB
- Full-time
Support scheduling, operational flow, and team engagement.
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- Full-time
Directs the sourcing, interpretation, and application of consumer and marketplace learning to strengthen marketing strategy and optimize brand activation.
Added 11 mins ago
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Learning Program Manager - 1 year term
Assent
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
Learning Science Application: Working knowledge of adult learning theory, instructional design models (ADDIE, Kirkpatrick), and approaches that support retention and behavior change.
Added 11 mins ago
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External Audit, Senior Associate
Pwc Canada
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- Full-time
Support the development of the audit approach and complete planning procedures
Added 11 mins ago
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Principal Engineer / Architect
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Toronto, ON
- Full-time
…design, and delivery of next-generation cloud-native data and application platforms. This role is ideal for a senior technology leader who combines deep engineering expertise with strategic…
Added 11 mins ago
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Java Engineer
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Toronto, ON
- Full-time
Develop and support data integration solutions leveraging Azure Data Lake Storage (ADLS).
Added 25 mins ago
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Derivatives Attorney / Documentation Negotiator
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- Full-time
Review and negotiate derivatives master agreements including ISDA Master Agreements and Credit Support Annexes, with various margining mechanisms as well as Master Confirmation Agreements…
Added 25 mins ago
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- Full-time
Added 25 mins ago
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Seasonal Courier-20
FedEx Canada
Richmond, BC
- Part-time
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Added 25 mins ago
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Driver Pick-up & Delivery - 3Q
Air Liquide
Fort St. John, BC
- Full-time
Please include your updated resume and a copy of your minimum 5-year Driver's Abstract (issued within the last 30 days), with your application.
Added 25 mins ago
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Seasonal Package Handler Non-Driver
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- Temporary
…violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2)…
Added 25 mins ago
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Seasonal Courier
FedEx Canada
Saint-Antonin, QC
- Part-time
…violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2)…
Added 25 mins ago
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Electrical Component Engineering Intern (Fall 2026 or Winter 2027)
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- $23 to $30 CAD / hour
- Full-time
A chance to build your career with a global leader driving digital transformation and innovation that helps support sustainable future
Added 25 mins ago
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Kitchen Manager
State & Main
Winnipeg, MB
- Full-time
Added 25 mins ago
IG
Desktop Technician
Insight Global
Emo, ON
- Contract
As part of our recruitment process, AI-assisted tools may be used to support candidate screening, resume review, interview note-taking, and application evaluation. These tools are intended…
Added 25 mins ago
EB
Assistant Project Manager
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- Full-time
Support progress claim and invoice review, including verifying quantities and completed work against site records before certification.
Added 25 mins ago
B
Dev. Machine Learning Engineering II
Bell
Toronto, ON
- Full-time
Mentorship and Collaboration: Mentors and guides junior team members, fostering a collaborative environment of knowledge sharing and mutual support.
Added 25 mins ago
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Branch Administrator - Temporary 18-month contract
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Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, build, test, and maintain scalable workforce management services and applications for forecasting, staffing, scheduling, adherence, and operational reporting. Integrate WFM capabilities with contact center and enterprise systems, and contribute to deployment, performance, reliability, and cross-functional delivery.

Requirements

Requires at least six years of full-stack software development experience, strong Java and Spring Boot skills, and experience with modern frontend development using React or Angular and TypeScript. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, and cloud-based or containerized applications, along with strong communication skills.

Skills

Java
Spring Boot
React
TypeScript
Node.js
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
CI/CD
Jenkins
Docker
Cloud-Native Applications
OpenAPI/Swagger

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Services
PostgreSQL
SQL
Workforce Management
Forecasting
Staffing
Schedule Generation
Real-Time Adherence
Contact Centers
Customer Experience Platforms
ACD Systems
Kafka
RabbitMQ
Jenkins
Kubernetes
CI/CD
Cloud Platforms
Docker
Domain-Driven Design
Operational Research

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