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Added 13 mins ago
SC
Sales Solution Specialist, Healthcare & Senior Living
Sysco Canada Inc.
Quebec, QC
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 13 mins ago
CM
Vice-President, Information Management & Information Technology
Canadian Medical Association
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
…cybersecurity across the CMA. A highly engaged and collaborative leader, they will align IM/IT investments, platforms and practices with organizational strategy, enterprise architecture,…
Added 14 mins ago
Dock Leadhand
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…a Top Fleet Employer, and continue to be a safety industry…
Added 14 mins ago
Show Producer - Global News Toronto
Corus Entertainment
Toronto, ON
Added 14 mins ago
Show Producer - Global News Toronto
Corus Entertainment
Toronto, ON
Added 14 mins ago
Supervisor
JD Sports / Livestock / Size?
Edmonton, AB
Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
Added 14 mins ago
Programmable Logic Controller Specialist ( PLC Specialist )
Ensign Energy Services Inc.
Nisku, AB
…field. This position reports directly to the Drilling Solutions Operations…
Added 28 mins ago
G
System Technical Support
Geek+
ON · Ontario, Canada
- Full-time
Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses…
Added 28 mins ago
AI
VP, Centralized Operations
Alectra Inc.
Woodbridge, ON
- Full-time
Are you a strategic and collaborative operations leader with a passion for safety, reliability, innovation, and customer service?
Added 28 mins ago
S
Environmental Specialist (Summer Student)
SUMMIT
AB · Alberta, Canada
- Internship
Summit, An Earth Services Company has become the industry leader in the environmental services sector with operations in Canada, the United States, and Australia. Our company focuses on…
Added 28 mins ago
SE
Assistant Site Superintendent, StreetSide Edmonton
StreetSide Edmonton
AB · Edmonton, AB
- Full-time
Reporting to the Director, Operations, as the Assistant Site Superintendent you will oversee on-site construction activities and assist in ensuring construction follows established design…
Added 28 mins ago
JH
Operations Manager - Hotel
JRoss Hospitality Recruiters
Huntsville, ON
- $65,000 to $75,000 CAD / year
- Full-time
Our client is seeking an experienced Operations Manager to join a well-established branded hotel in Huntsville, Ontario. Working closely with the General Manager, this hands-on leader will…
Added 28 mins ago
CO
Chief of Police
City of Saint John
Saint John, NB
- Full-time
The Saint John Board of Police Commissioners (the “Commission”) is seeking a forward-looking police leader to serve as its next Chief of Police.
Added 28 mins ago
LT
Automation and Build Developer II
LMI Technologies
Burnaby, BC
- Full-time
Join our Software Operations team as a Build & Test Automation Engineer and become the engine behind how our code gets from a developer's keyboard to a sensor on that line.
Added 28 mins ago
GO
Civil Estimator
Gulf Operators Ltd.
Saint John, NB
- Full-time
Prepare contract briefing sheets so important contract compliance items are summarized and communicated to Operations.
Added 29 mins ago
Co-op/Intern - Environmental Engineer
Gerdau
Selkirk, MB
Gerdau Long Steel North America is a leader in mini-mill steel production and steel recycling in North America, with an annual manufacturing capacity of approximately 11.5 million metric…
Added 29 mins ago
Assistant Professor, Food and Agribusiness Management, Tenure Track
University of Guelph
Guelph, ON
…agribusiness management, including but not limited to, agribusiness, operations management, supply chain management, managerial economics, food marketing, consumer behaviour or finance. The…
Added 40 mins ago
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Industrial Welding Instructor
Cleaver-Brooks
Stratford, ON
- $75,000 to $90,000 CAD / year
- Full-time
…classroom training while providing technical support to fabrication operations. This position administers welder qualification programs, supports on-the-job training, develops and maintains…
Added 40 mins ago
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Business Systems Consultant, Technical Change, Release Governance & Operations
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Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The e-Business team within Application Operations Support (AOS) provides operational support services that help ensure the reliability of IT applications and seamless digital experiences…
Added 40 mins ago
SB
Account Manager
Scandinavian Building Services
Kamloops, BC
- Full-time
Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta…
Added 40 mins ago
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Head of Merchandising
CHANEL
Toronto, ON
- Full-time
Added 40 mins ago
BC
Student Equipment Coordinator
Bird Construction
Edmonton, AB
- Full-time
As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects…
Added 40 mins ago
Production Worker/Labourer
Aspire Bakeries
Winnipeg, MB
With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around…
Added 40 mins ago
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AE - Sr Store Team Leader (General Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
As the full-time Sr Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You…
Added 40 mins ago
TH
Administrative Services Clerk -CVH Food Serv Admin
Trillium Health Partners
Mississauga, ON
- Part-time
Handles basic problems and refers issues beyond your scope to a Diet Technician or Nutrition and Food Service Team Leader

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, build, test, and maintain scalable workforce management services and applications for forecasting, staffing, scheduling, adherence, and operational reporting. Integrate WFM capabilities with contact center and enterprise systems, and contribute to deployment, performance, reliability, and cross-functional delivery.

Requirements

Requires at least six years of full-stack software development experience, strong Java and Spring Boot skills, and experience with modern frontend development using React or Angular and TypeScript. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, and cloud-based or containerized applications, along with strong communication skills.

Skills

Java
Spring Boot
React
TypeScript
Node.js
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
CI/CD
Jenkins
Docker
Cloud-Native Applications
OpenAPI/Swagger

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Services
PostgreSQL
SQL
Workforce Management
Forecasting
Staffing
Schedule Generation
Real-Time Adherence
Contact Centers
Customer Experience Platforms
ACD Systems
Kafka
RabbitMQ
Jenkins
Kubernetes
CI/CD
Cloud Platforms
Docker
Domain-Driven Design
Operational Research

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