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Added 9 mins ago
E
Ingénieur en développement logiciel de tests (SDET)
EXFO
Montreal, QC
- Full-time
Added 9 mins ago
PC
Front Desk Agent, Elk & Avenue Hotel
Pursuit Collection
Banff, AB · CAN - Elk & Avenue Hotel
- Full-time
Added 9 mins ago
PC
Night Auditor, Pryamid Lake Lodge
Pursuit Collection
Jasper, AB · CAN - Pyramid Lake Lodge
- Full-time
…between 11pm and 7am. The Night Audit, in addition to Front Desk Agent duties, performs the daily cash control duties and should enjoy working autonomously and independently. This is a…
Added 35 mins ago
BC
Data Platform Administrator/Developer
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…database administration, data engineering and cloud integration to support client data strategies in retrieving more value from their…
Added 35 mins ago
R&
Staff Engineer / AI Builder
Robots & Pencils
Canada
- Full-time
Support event-driven orchestration (Step Functions, SQS, EventBridge) for asynchronous agent operations, with an eye toward reliability and clean error handling
Added 37 mins ago
BC
Data Platform Administrator/Developer
BBA Consultants
Montreal, QC
- Full-time
…database administration, data engineering and cloud integration to support client data strategies in retrieving more value from their…
Added 37 mins ago
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Data Platform Administrator/Developer
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Boisbriand, QC
- Full-time
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Added 37 mins ago
A
Analyste Controle Qualite / Agent Methode
Actalent
Quebec, QC
- $40 to $48 CAD / hour
- Full-time
…standard suit une semaine de travail de 40 heures, alignée sur les opérations de production qui se déroulent généralement entre 6h30 et 16h30 sur quatre jours de production, avec une…
Added 37 mins ago
A
Agent d'approvisionnement (Commandes) - Supply Management Officer (Ordering)
Airbus
Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche un Agent de la Gestion de l'Approvisionnement pour rejoindre notre équipe Procurement Operations Airframe basée à Mirabel (Québec, Canada),…
Added 39 mins ago
SL
Site Reliability Engineer / Release Management & Automation Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…Management & Automation Specialist. This role provides critical support for a strategic enterprise release orchestration platform and delivery operations system. You will be responsible for…
Added 39 mins ago
R
Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
Implement observability for AI systems, including tracing across prompts and tool calls, telemetry, drift detection, and runbooks for production operations
Added 1 hour ago
E
Principal Application DevOps Engineer, AI & Automation
Entrust
Canada
- Full-time
This is a senior, hands-on individual contributor role for a technical leader who can anchor application operations and progressively build AI-enabled automation capability within Cloud…
Added 1 hour ago
CH
Night Auditor
Crescent Hotels & Resorts
London, ON
- Part-time
…responsible for all night audit requirements and any guest service agent activities during your shift. Primary responsibilities include, but are not limited to, reconciling all hotel…
Added 1 hour ago
Senior, Cloud Engineering
Scotiabank
Toronto, ON
…will be at the forefront of managing and optimizing our cloud operations for the cloud platforms and services via PaC. If you’re passionate about cutting-edge technologies, cloud-native…
Added 1 hour ago
Letter Carrier - Delivery Agent and Postal Clerk
Canada Post - Postes Canada
Amherst, NS
In this role, you may be called upon to do on-call delivery agent OR on-call postal clerk work:
Added 1 hour ago
S
Asset Protection Partner
Sephora
Toronto, ON · Etobicoke, ON
- $25 to $30 CAD / hour
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 1 hour ago
SM
Senior Demand Planner [Contract]
Spin Master Ltd
Toronto, ON
- Full-time
Act as a change agent/leader; leveraging relationships, functional skills and understanding process to support SOP to facilitate change and drive sustainable process and business…
Added 1 hour ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
…as analyzing, validating, and developing analytical tools to support business…
Added 1 hour ago
QR
Analyste- Gestion des prix de vente et analyse de données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
…as analyzing, validating, and developing analytical tools to support business…
Added 1 hour ago
QR
Agent - Gestion de Prix de Ventes
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
…entering, validating, and monitoring information required to support daily business…
Added 1 hour ago
ZC
Manager, Board Services & Corporate Governance
ZSA Canada
Toronto, ON
- Full-time
Canada Enterprise Emergency Funding Corporation (“CEEFC”), a CDEV group company, is a federal non-agent Crown corporation, which exists to deliver timely financing to eligible Canadian…
Added 1 hour ago
Customer Service Representative
Circle of Care, Sinai Health
Toronto, ON
…paramedical and vision coverage with employer paid premiums to support you and your family through all stages of…
Added 1 hour ago
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Safety & Environmental Advisor
Ram Iron & Metal Inc.
Toronto, ON
- $70,000 to $82,000 CAD / year
- Full-time
…Environmental Advisor under the supervision of the Director of Operations, and additional direction from the Director of Human Resources will be the hands-on representative whose main goal…
Added 2 hours ago
B
Supply Chain Agent (Corporate and Engineering Services)) [CONTRACT]
Bombardier
Dorval, QC
- Contract
Support Sites and/or Business Units with appropriate sourcing strategies.
Added 2 hours ago
R&
Scrum Master II
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…

Closed listing

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

About employer

More about this job

Responsibilities

Design, build, test, and maintain scalable workforce management services and applications for forecasting, staffing, scheduling, adherence, and operational reporting. Integrate WFM capabilities with contact center and enterprise systems, and contribute to deployment, performance, reliability, and cross-functional delivery.

Requirements

Requires at least six years of full-stack software development experience, strong Java and Spring Boot skills, and experience with modern frontend development using React or Angular and TypeScript. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, and cloud-based or containerized applications, along with strong communication skills.

Skills

Java
Spring Boot
React
TypeScript
Node.js
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
CI/CD
Jenkins
Docker
Cloud-Native Applications
OpenAPI/Swagger

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Services
PostgreSQL
SQL
Workforce Management
Forecasting
Staffing
Schedule Generation
Real-Time Adherence
Contact Centers
Customer Experience Platforms
ACD Systems
Kafka
RabbitMQ
Jenkins
Kubernetes
CI/CD
Cloud Platforms
Docker
Domain-Driven Design
Operational Research

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