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Added 2 mins ago
K
Project Assistant / Client Lead
Kinectrics
Toronto, ON
- Full-time
…Trusted by clients worldwide, our employees provide expertise in engineering, testing, and inspection across a wide range of services. With offices worldwide and independent laboratories…
Added 2 mins ago
B
Building Mechanical Engineer
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
BPA is more than an engineering firm - it’s a passionate team shaping the buildings and infrastructure of tomorrow. With offices across Canada, our expertise in sustainable design and…
Added 3 mins ago
CE
Senior Maintenance Scheduler
Cenovus Energy
Lloydminster, AB
- Full-time
As a Senior Maintenance Scheduler, you will play a key role in supporting the safe, reliable, and efficient operation of our refinery assets. Working closely with Maintenance, Operations,…
Added 3 mins ago
JC
Senior Project Manager, Datacenter Growth
Johnson Controls
Nisku, AB
- Full-time
…driving end-to-end execution across Manufacturing Operations, Engineering, Supply Chain, Lean/Continuous Improvement, HR, Finance, and Talent Acquisition while partnering closely with…
Added 17 mins ago
J
Manager of Projects (MOP)
Jacobs
Calgary, AB
- $168,600 to $221,325 USD / year
- Full-time
…collaborative team providing our clients with energy planning, engineering, program management, and construction management services. We are seeking an experienced project-delivery leader…
Added 17 mins ago
Director of Environment and Permitting
First Majestic Silver
Vancouver, BC
…and closure functions across all operations and development projects. Reporting to the Chief Operating Officer, the role ensures environmental risks are effectively managed, regulatory…
Added 31 mins ago
EB
Assistant Project Manager
Earthrise Building Services
Whitehorse, YT
- Full-time
This is a genuine growth role. You'll be handed real contract administration responsibility early, with senior people close by, on long duration projects. For someone with a few years of…
Added 46 mins ago
K
Senior Engineer, Software Design
Kinectrics
Toronto, ON
- Full-time
Conduct procurement engineering and vendor coordination for projects.
Added 48 mins ago
E
Azure Solution Architect
ELITS
Remote, Canada
- Full-time
- Remote
Bachelor’s degree or higher in Computer Science, Software Engineering, Information Technology, Data Engineering, or a related field, with at least five years of relevant professional…
Added 1 hour ago
KA
Project Architect
Kasian Architecture Interior Design and Planning
Langley (District), BC · Langley, BC
- Full-time
…multiple market sectors: commercial, workplace, healthcare, senior living, industrial, transportation, post-secondary and other public…
Added 1 hour ago
DIRECTOR OF ENVIRONMENT AND PERMITTING
First Majestic Silver
Vancouver, BC
…and closure functions across all operations and development projects. Reporting to the Chief Operating Officer, the role ensures environmental risks are effectively managed, regulatory…
Added 1 hour ago
JE
Intermediate Electrical Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
Are you a professional engineer with a passion for innovation in electrical, instrumentation, and controls engineering? Juno Engineering Canada Inc. is seeking an Intermediate Electrical…
Added 1 hour ago
J
Manager of Projects (MOP)
Jacobs
Toronto, ON
- $168,600 to $221,325 USD / year
- Full-time
…collaborative team providing our clients with energy planning, engineering, program management, and construction management services. We are seeking an experienced project-delivery leader…
Added 1 hour ago
J
Manager of Projects (MOP)
Jacobs
Winnipeg, MB
- $168,600 to $221,325 USD / year
- Full-time
…collaborative team providing our clients with energy planning, engineering, program management, and construction management services. We are seeking an experienced project-delivery leader…
Added 1 hour ago
JE
Senior Electrical Substation Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
Are you a senior professional engineer with deep expertise in high-voltage substation equipment design and technical leadership? Juno Engineering Canada Inc. is seeking a Senior Electrical…
Added 1 hour ago
JE
Intermediate Electrical Designer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
Juno Engineering Canada Inc. (Juno) is an EPC consulting firm specializing in electrical, instrumentation, and controls (EIC) solutions for industrial energy facilities across Western…
Added 1 hour ago
JE
Senior Instrumentation Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
We are seeking a full-time, permanent or contract Senior Instrumentation Engineer or Technologist with 10 or more years of industrial instrumentation experience, including at least 5 years…
Added 1 hour ago
JE
Intermediate Electrical Substation Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
Are you a professional electrical engineer with a passion for high-voltage substation design? Juno Engineering Canada Inc. is seeking an Intermediate Electrical Substation Engineer to…
Added 1 hour ago
JE
Senior Electrical Designer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
Juno Engineering Canada Inc. (Juno) is an EPC consulting firm specializing in electrical, instrumentation, and controls (EIC) solutions for industrial energy facilities across Western…
Added 1 hour ago
WC
Senior Expeditor
Worley Canada Construction
AB · Edmonton, AB
- Full-time
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets.…
Added 1 hour ago
P
Spécialiste santé, sécurité et environnement (SSE/ESS)
PepsiCo
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Added 2 hours ago
J
Manager of Projects (MOP)
Jacobs
AB · Edmonton, AB
- $168,600 to $221,325 USD / year
- Full-time
…collaborative team providing our clients with energy planning, engineering, program management, and construction management services. We are seeking an experienced project-delivery leader…
Added 2 hours ago
NT
Analyste fonctionnel(le) senior / Senior Functional Analyst
Nöord Technologies
Montreal, QC
- Full-time
…d'industrialisation et cherche un(e) analyste fonctionnel(le) senior pour renforcer son équipe…
Added 2 hours ago
JE
Senior Electrical Engineer
Juno Engineering Canada Inc.
Calgary, AB
- Full-time
Are you a seasoned professional with a passion for innovation in electrical, instrumentation, and controls engineering? At Juno Engineering Canada, we empower our team to drive sustainable…
Added 2 hours ago
AE
Intermediate/Senior Electrical Technologist
Associated Engineering
Lethbridge, AB
- Full-time
We are seeking an Intermediate or Senior Electrical Technologist to join our growing engineering team in our Lethbridge office. This is an opportunity to work on meaningful municipal…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, build, test, and maintain scalable workforce management services and applications for forecasting, staffing, scheduling, adherence, and operational reporting. Integrate WFM capabilities with contact center and enterprise systems, and contribute to deployment, performance, reliability, and cross-functional delivery.

Requirements

Requires at least six years of full-stack software development experience, strong Java and Spring Boot skills, and experience with modern frontend development using React or Angular and TypeScript. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, and cloud-based or containerized applications, along with strong communication skills.

Skills

Java
Spring Boot
React
TypeScript
Node.js
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
CI/CD
Jenkins
Docker
Cloud-Native Applications
OpenAPI/Swagger

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Services
PostgreSQL
SQL
Workforce Management
Forecasting
Staffing
Schedule Generation
Real-Time Adherence
Contact Centers
Customer Experience Platforms
ACD Systems
Kafka
RabbitMQ
Jenkins
Kubernetes
CI/CD
Cloud Platforms
Docker
Domain-Driven Design
Operational Research

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