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Added 1 min ago
CA
Resident Manager (Live-In)
Centurion Associates Inc
Gravenhurst, ON
- Full-time
Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced…
Added 1 min ago
CC
Salt Truck Driver
Clintar Commercial Outdoor Services
Brampton, ON
- Part-time
…in North America providing Commercial Outdoor Services. As a leader in the landscape management industry, Clintar rewards high-performing employees with growth and development…
Added 1 min ago
GN
Co-op/intern - Environmental Engineer
Gerdau North America
Selkirk, MB
- Volunteer
Gerdau Long Steel North America is a leader in mini-mill steel production and steel recycling in North America, with an annual manufacturing capacity of approximately 11.5 million metric…
Added 2 mins ago
Methods Planner Technician
I M P Group International Inc.
Amherst, NS
…Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as…
Added 2 mins ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
The personnel in this role will work as part of a cyber security operations team responsible for carrying out 24x7 security monitoring operations. Operations are carried out on a rotating…
Added 2 mins ago
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Field Services Technician
Ledcor
Grande Prairie, AB · Grand Prairie Office
- Full-time
Install, maintain, and repair various voice, data, VoIP, security and Automation communication systems and equipment
Added 16 mins ago
NM
Journeyperson Heavy Duty Mechanic
Newmont Mining Corporation
Dease Lake 9, BC
- Full-time
Team leader, lead hand and/or supervisory experience will increase candidate ranking
Added 16 mins ago
MG
Principal Engineer / Architect
Matrix Global
Toronto, ON
- Full-time
…application platforms. This role is ideal for a senior technology leader who combines deep engineering expertise with strategic architectural vision and thrives in complex, distributed…
Added 31 mins ago
GG
Property Administrator
Great Gulf
Toronto, ON
- Full-time
First Gulf is a proven market leader with more than $5 billion in developed assets. Offering development, construction, leasing, finance, and property management expertise, we provide…
Added 47 mins ago
O
Administrative Coordinator
OMERS
Toronto, ON · Scarborough Town Centre
- Full-time
…management office visitors and will entail support to the management…
Added 47 mins ago
TI
Sr. Analytics Developer
TTI, Inc.
Toronto, ON
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our…
Added 1 hour ago
KC
Director, Funding & Servicing
KV Capital
Toronto, ON
- Full-time
…clients while strengthening KV Capital’s reputation as a trusted leader in the multifamily lending…
Added 1 hour ago
WC
(CAN) Team Leader, Quality Assurance - Sunday-Thursday, 10:30am to 7:00pm
Walmart Canada
Surrey, BC
- Full-time
Position Summary...This position is responsible for supervising the activities of the Quality Assurance team to ensure that all programs, policies, procedures, and processes are being…
Added 1 hour ago
PH
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN), Elm North, Forensic Psychiatric Hospital - Coquitlam, BC
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
RNs / RPNs are key members of the Forensic Psychiatric Hospital (FPH) team who are working to transform services for this client population by implement leading best practices in forensic…
Added 1 hour ago
TC
Production Associate - Parts Cleaner
Toromont Cat
Bradford, ON
- Full-time
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Added 1 hour ago
T
Data Scientist III - Financial Crimes Network Analytics (ATH 5556)
TD
Toronto, ON · Markham, ON
- Full-time
Join the Advanced Analytics & Insights team within Financial Crimes Risk Management (FCRM) Canada to advance an innovative Financial Crimes Network Threat Detection & Prioritization…
Added 1 hour ago
S
Facilities Technician II
Sysco
Calgary, AB · Sysco Calgary
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 1 hour ago
TT
Facility Supervisor, Washrack
Trimac Transportation
Mississauga, ON
- Full-time
…challenge that will help drive forward an industry leading team, we invite you to begin your journey with…
Added 1 hour ago
Creative Director - 6-Month Contract, with Potential for Extension (Remote)
Geotab
Oakville, ON
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…
Added 1 hour ago
Software Developer- RPA / UiPath Specialist
Open Text Corporation
Mississauga, ON
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Cranbrook, BC
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the…
Added 1 hour ago
GC
Sales and Service Rep, Lead
Grainger Canada
Fort McMurray, AB
- Full-time
Holding the Onsite Leader cell phone and answering all calls from team members and customers
Added 1 hour ago
O
Vice President of Product
Omegro
ON · Ontario, Canada
- Full-time
Our ideal candidate is a commercial leader with deep data platform and enterprise software credibility. They will be comfortable navigating complex stakeholder, data and governance…
Added 1 hour ago
SS
Warehouse Supervisor/ Superviseur d’entrepôt
Simpson Strong-Tie
Châteauguay, QC
- Full-time
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and…
Added 1 hour ago
B
Fire Alarm Technician
BGIS
Orillia, ON
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, build, test, and maintain scalable workforce management services and applications for forecasting, staffing, scheduling, adherence, and operational reporting. Integrate WFM capabilities with contact center and enterprise systems, and contribute to deployment, performance, reliability, and cross-functional delivery.

Requirements

Requires at least six years of full-stack software development experience, strong Java and Spring Boot skills, and experience with modern frontend development using React or Angular and TypeScript. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, and cloud-based or containerized applications, along with strong communication skills.

Skills

Java
Spring Boot
React
TypeScript
Node.js
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
CI/CD
Jenkins
Docker
Cloud-Native Applications
OpenAPI/Swagger

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Services
PostgreSQL
SQL
Workforce Management
Forecasting
Staffing
Schedule Generation
Real-Time Adherence
Contact Centers
Customer Experience Platforms
ACD Systems
Kafka
RabbitMQ
Jenkins
Kubernetes
CI/CD
Cloud Platforms
Docker
Domain-Driven Design
Operational Research

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