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Added 18 days ago
KI
Co-op/Intern Business Analyst
Kinaxis Inc.
Ottawa, ON
- Internship
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ…
Added 18 days ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay…
Added 18 days ago
Senior Copywriter
Burson
Toronto, ON
This is an existing opportunity to join a creative team that’s curious, collaborative, and constantly pushing each other to do work that earns attention. The Creative team works across the…
Added 18 days ago
Senior Art Director
Burson
Toronto, ON
This is an existing opportunity to join a creative team that’s curious, collaborative, and constantly pushing each other to do work that earns attention. The Creative team works across the…
Added 18 days ago
A
Wastewater Process Engineering Specialist/EIT
AECOM
Burnaby, BC
- $60,000 to $86,000 CAD / year
- Full-time
…your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other…
Added 18 days ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Saskatoon, SK
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 18 days ago
Digital Content Creator
Corus Entertainment
Toronto, ON
Guided by our values - Think Boldly, Make a Positive Impact, Win as a Team, and Own the Outcome - we bring creativity and collaboration to everything we do.
Added 18 days ago
Building Operator (6-month contract)
Harvard
Calgary, AB
…Operator (6-month contract) to join its facility maintenance team in Calgary. This position is accountable to provide an exceptional customer experience throughout its managed portfolio.…
Added 18 days ago
D
Digital Media Specialist
DAC
Toronto, ON
- Full-time
Move Your Career Forward with DAC as a Digital Media Specialist
Added 18 days ago
WI
Linear BIM Specialist, Rail and Transit
WSP in Canada
BC · British Columbia, Canada
- Full-time
As part of WSP’s award‑winning Rail & Transit team, you’ll collaborate with Chief Engineers, Systems Specialists, Signals & Communications experts, Electrification teams, Project Managers,…
Added 18 days ago
BC
Dynamics 365 Business Central Operations Manager
BDO Canada
Toronto, ON
- Full-time
…passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate…
Added 18 days ago
TE
Regional Project Manager - New Installation (Winnipeg)
TK Elevator
Winnipeg, MB
- Full-time
Facilitate effective communication and collaboration among team members
Added 18 days ago
BS
Marketing & Biomedical Communications Associate
Boston Scientific
Mississauga, ON
- Full-time
The Marketing & Biomedical Communications Associate works with the Biomedical Communications team to develop and execute clinically accurate content for promotional materials, campaigns,…
Added 18 days ago
PH
Student, Environmental and Occupational Health
Public Health Ontario
Toronto, ON · Greater Toronto Area, Canada
- Part-time
We are looking for a student to join our Environmental and Occupational Health (EOH) team. The student role is an opportunity to contribute to priority initiatives in environmental health,…
Added 18 days ago
TE
Operations Coordinator - Victoria, BC
TK Elevator
Victoria, BC
- Full-time
Collaborate with team members and managers to gather information and relay it as required.
Added 18 days ago
SI
Software Engineer, Android, Level 4
Snap Inc.
Toronto, ON
- Full-time
…computing more human, in addition to Bitmoji, Saturn, and other digital…
Added 18 days ago
TE
Jr Field Operations Maintenance Supervisor - London, ON
TK Elevator
London, ON
- Full-time
Experience in people management, including the ability to lead, inspire, trust, and gain commitment from a diverse team.
Added 18 days ago
TE
Jr Financial Analyst - Scarborough
TK Elevator
Toronto, ON · Scarborough, ON
- Full-time
Coachable and dependable; supports agreed team priorities and communicates risks or delays early.
Added 18 days ago
TM
Digital Ads Manager
TradableBits Media Inc.
Vancouver, BC
- Full-time
You are an organized and attentive individual with passion for digital advertising. You live and breathe social media for business and are brimming with new campaign ideas. Excellent…
Added 18 days ago
TM
Digital Activations Specialist
TradableBits Media Inc.
Vancouver, BC
- Full-time
Collaborate on campaign ideas and digital strategies with the Customer Success team, offering creative solutions tailored to our platform.
Added 18 days ago
T
Software Engineer II - Angular / UI
TD
Toronto, ON
- Full-time
Easyweb team is looking to on-board a self-starting, high-performing frontend software engineer with a strong engineering mindset to help us grow in our online application.
Added 18 days ago
T
Personal Banking Associate - Granby (18.75 hours)
TD
Granby, QC
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 18 days ago
T
Personal Banking Associate Trainee
TD
Ottawa, ON
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 18 days ago
T
Creative Practice Manager
TD
Toronto, ON
- Full-time
…leading to top-of-mind brand awareness and consideration. The team consists of subject matter experts with commercial acumen who provides strategic advice, expert creative guidance,…
Added 18 days ago
T
Personal Banking Associate (Part time, 18.75h)- Charlesbourg
TD
Quebec, QC
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, develop, and maintain scalable backend services and responsive workforce applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to integrate WFM capabilities with CX platforms and enterprise systems while ensuring high performance and reliability.

Requirements

Requires 6+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and frontend technologies like React or Angular. Candidates should have proven experience in designing microservices, REST APIs, and efficient data models in relational databases.

Skills

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
Event-driven architecture
CI/CD
Jenkins
Kubernetes
Cloud-native development
Workforce management
SQL
Domain-driven design

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
OpenAPI
Swagger
Event-driven
CI/CD
Jenkins
Kubernetes
Cloud-native
Workforce Management
CX platforms
ACD
Domain-driven design
SQL
Kafka
RabbitMQ
Observability
Full stack
Software engineering
Enterprise software
Data modeling
Concurrency
Scalability
Reliability

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