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Added 26 mins ago
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Account Executive - Full-Cycle (North America)
Botpress
Montreal, QC
- Full-time
…on as an afterthought. Botpress is the enterprise-grade AI agent platform for customer support - built the other way…
Added 26 mins ago
B
Commercial Insurance Advisor - IBU Service team
BrokerLink
Saint John, NB
- Full-time
New Brunswick General Insurance Agent Licence Level 1 is required. PLEASE NOTE: If you do not already hold a New Brunswick General insurance license, you must be prepared to study for and…
Added 26 mins ago
L
Security Engineer
LiveKit
Canada
- Full-time
Experience in AI security, such as securing LLM applications or agent infrastructure.
Added 26 mins ago
B
Senior Accounts Receivable Associate
Boldr
Toronto, ON
- Full-time
…stakeholder, or written up as a customer-ready response the front-line agent can send without…
Added 26 mins ago
SH
Guest Service Agent | Part-time | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Part-time
The Westley Calgary Downtown has an existing vacancy for a part-time Guest Service Agent. The position is responsible for ensuring positive interactions with guests at every encounter,…
Added 1 hour ago
AI Engineer Intern (Masters)
Electronic Arts
Vancouver, BC
…such as data modeling, model training and fine-tuning, and agent development. We provide solutions and platforms that empower the future of game development, marketing, sales, and player…
Added 1 hour ago
B
Health & Safety Coordinator
BGIS
Montreal, QC
- Full-time
Acts as a change agent to ensure knowledge and know how is transferred to leaders / managers and actions are taken to ensure health and well-being and Wellness strategies are embedded into…
Added 1 hour ago
CR
Real Estate Sales Agent
CoCalibrate Real Estate Solutions
Vancouver, BC
- Full-time
We are a top-producing real estate team seeking an outstanding Licensed Agent who is fluent in Paragon, WebForms, and Strata documentation. Advanced computer skills are essential. You’re…
Added 1 hour ago
FH
Front Desk Agent
Fairmont Hotels & Resorts
Whistler, BC
- Full-time
First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience…
Added 1 hour ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Whitehorse, YT
Business Function: Delivery Agent or Letter Carrier
Added 2 hours ago
TI
AI Software Development Engineer in Test
Trimble Inc.
Kamloops, BC
- Full-time
Added 2 hours ago
BI
Bilingual Call Centre Agent
Brink’s Inc
Toronto, ON
- Full-time
Added 2 hours ago
M
Technical Architect
Mphasis
Toronto, ON
- Contract
Generative AI & LLMs: Gemini, Vertex AI, OpenAI, Llama, Foundation Models, Prompt Engineering, Conversational AI, Agentic AI / Multi-Agent Architectures, AI Model Evaluation and Monitoring
Added 2 hours ago
S
Passenger service Agent - Aéroport intl. Jean-Lesage ($22/h) YQB
Swissport
Quebec, QC
- Part-time
Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage…
Added 2 hours ago
CA
Agent Logistique / Logistics Agent
Collins Aerospace
Mirabel, QC
- Full-time
Collins Aerospace is currently looking for A Logistic Agent in Mirabel Quebec
Added 2 hours ago
RP
Weekend Showing Agent
Ripple Property Management
Remote, Canada
- Part-time
- Remote
We're looking for a warm, polished Weekend Showing Agent to lead in-person property showings across Calgary on Saturdays and Sundays. This role is for someone with a hospitality background…
Added 2 hours ago
BT
Account Executive - Full-Cycle (North America)
Botpress Technologies Inc.
Montreal, QC
- Full-time
…on as an afterthought. Botpress is the enterprise-grade AI agent platform for customer support - built the other way…
Added 2 hours ago
Senior AI Engineer
Charger Logistics Inc
Brampton, ON
Build multi-agent workflows using orchestration frameworks and agent-to-agent communication protocols for complex logistics automation.
Added 3 hours ago
GS
Legacy Infrastructure Vulnerability Engineer
GraceMark Solutions
ON · Ontario, Canada
- $45 to $55 USD / hour
- Contract
· Troubleshoot failed deployments, unsupported platforms, agent issues, repository or package problems, reboot dependencies, configuration conflicts, and recurring scan detections.
Added 3 hours ago
V
UX Researcher
Vasco
Remote, Canada
- Full-time
- Remote
AI, agent, data, or revenue products. You've worked on one, or ramped into the domain.
Added 3 hours ago
V
Product Manager
Vasco
Remote, Canada
- Full-time
- Remote
Agent builder. You've built and shipped agents.
Added 3 hours ago
B
Account Executive - Full-Cycle (North America)
Botpress
Montreal, QC
- Full-time
…on as an afterthought. Botpress is the enterprise-grade AI agent platform for customer support - built the other way…
Added 3 hours ago
CL
Senior AI Engineer
Charger Logistics Inc.
Brampton, ON
- Full-time
Build multi-agent workflows using orchestration frameworks and agent-to-agent communication protocols for complex logistics automation.
Added 3 hours ago
LC
Category Director, Produce - No Frills (Hard Discount)
Loblaw Companies Limited
Cambridge, ON
- Full-time
An effective change agent who possesses the influencing skills needed to help the organization adopt new ways of thinking and to embrace more sophisticated business tools
Added 3 hours ago
PA
Marketing & Content Specialist
Paul and Christian Associates | Sotheby's International Realty Canada
Toronto, ON
- Full-time
analyzing social media performance, preparing a newsletter or sitting down with an agent to

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, develop, and maintain scalable backend services and responsive workforce applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to integrate WFM capabilities with CX platforms and enterprise systems while ensuring high performance and reliability.

Requirements

Requires 6+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and frontend technologies like React or Angular. Candidates should have proven experience in designing microservices, REST APIs, and efficient data models in relational databases.

Skills

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
Event-driven architecture
CI/CD
Jenkins
Kubernetes
Cloud-native development
Workforce management
SQL
Domain-driven design

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
OpenAPI
Swagger
Event-driven
CI/CD
Jenkins
Kubernetes
Cloud-native
Workforce Management
CX platforms
ACD
Domain-driven design
SQL
Kafka
RabbitMQ
Observability
Full stack
Software engineering
Enterprise software
Data modeling
Concurrency
Scalability
Reliability

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