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Added 5 mins ago
PC
Lead Specialist – IT SAP
Parkland Corporation
Calgary, AB
- Full-time
…end users. Additional responsibilities include managing the development and maintenance of system documentation, procedures, and…
Added 5 mins ago
WI
Environmental Engineer – Fuel Tank Systems
WSP in Canada
Vaughan, ON
- Full-time
Build the Future with Us – As an Experienced Environmental Engineer within our Contaminated Lands team in Barrie, Ontario, you will shape environmental solutions that protect communities,…
Added 5 mins ago
PE
Process Engineer
Paladin Energy
Saskatoon, SK
- Full-time
This is a career-defining opportunity for an ambitious and technically strong Process Engineer to join one of Canada's most exciting new uranium developments and play a pivotal role in…
Added 5 mins ago
WI
Civil Engineer, Municipal Engineering & Land Development
WSP in Canada
Smithers, BC
- Full-time
WSP is seeking an experienced Civil Engineer (Municipal & Land Development) to join our growing Infrastructure team in Smithers, BC.
Added 5 mins ago
WI
Civil Engineer, Municipal Engineering & Land Development
WSP in Canada
Smithers, BC
- Full-time
WSP is seeking an experienced Civil Engineer (Municipal & Land Development) to join our growing Infrastructure team in Smithers, BC.
Added 5 mins ago
AE
Senior Long-Term Mining Engineer, Underground
Agnico Eagle Mines Limited
Dobie, ON
- Full-time
…and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading…
Added 7 mins ago
WI
Environmental Engineer – Fuel Tank Systems
WSP in Canada
Markham, ON
- Full-time
Build the Future with Us – As an Experienced Environmental Engineer within our Contaminated Lands team in Barrie, Ontario, you will shape environmental solutions that protect communities,…
Added 7 mins ago
WI
Civil Engineer, Municipal Engineering & Land Development
WSP in Canada
Terrace, BC
- Full-time
WSP is seeking an experienced Civil Engineer (Municipal & Land Development) to join our growing Infrastructure team in Terrace, BC.
Added 7 mins ago
WI
Environmental Engineer – Fuel Tank Systems
WSP in Canada
Barrie, ON
- Full-time
Build the Future with Us – As an Experienced Environmental Engineer within our Contaminated Lands team in Barrie, Ontario, you will shape environmental solutions that protect communities,…
Added 7 mins ago
WI
Experienced Environmental Engineer / Geoscientist
WSP in Canada
St. Catharines, ON
- Full-time
Manage projects from proposal development through delivery and close-out, including schedules, budgets, client communications, and invoicing support.
Added 7 mins ago
WI
Experienced Environmental Engineer / Geoscientist
WSP in Canada
St. Catharines, ON
- Full-time
Manage projects from proposal development through delivery and close-out, including schedules, budgets, client communications, and invoicing support.
Added 7 mins ago
WI
Civil Engineer-in-Training
WSP in Canada
Kamloops, BC
- Full-time
…sanitary sewers, stormwater management facilities, and land development projects. This role offers a balance of technical design and field review responsibilities, providing valuable…
Added 7 mins ago
MV
*Senior Project Engineer
Metro Vancouver
Burnaby, BC
- Full-time
Our Water Services Department is seeking a *Senior Project Engineer who will be responsible for providing controls and automation programming, technical support, electrical and…
Added 7 mins ago
Z
Lead Data Engineer
ZS
Toronto, ON
- Full-time
Provide guidance and mentorship to junior Data Engineers, fostering their professional development.
Added 7 mins ago
BP
Senior Production Engineer Scheduling
BNP Paribas
Montreal, QC
- Full-time
…Global Head of Automation Services in EMEA, the production Engineer will be accountable for the technical support as well as the projects delivery for the Production and non-production…
Added 7 mins ago
N
Staff Optical Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
As a Staff Optical Design Verification Test (ODVT) Engineer, you will lead the comprehensive testing, validation, and performance characterization of the next generation of coherent…
Added 7 mins ago
WI
Senior Engineer, Bridges
WSP in Canada
Calgary, AB
- Full-time
Build strong client relationships and contribute to proposal development for future projects.
Added 7 mins ago
B
Engineering Director, IT Cooling
Brunel
Calgary, AB
- $180,000 to $230,000 CAD / year
- Full-time
…key role in shaping engineering strategy, supporting product development, and enabling long-term organizational…
Added 9 mins ago
Civil Engineer-in-Training
WSP
Kamloops, BC
…sanitary sewers, stormwater management facilities, and land development projects. This role offers a balance of technical design and field review responsibilities, providing valuable…
Added 9 mins ago
Project Manager
WSP
Medicine Hat, AB
Your impact starts here. Based in Medicine Hat, this opportunity sits within WSP’s Municipal Engineering and Land Development Group, where you will play a key role in shaping infrastructure…
Added 9 mins ago
C
Senior Consultant, Digital Analytics - Simplii Financial
CIBC
Toronto, ON
- Full-time
Strategy Development You use data insights to develop and refine digital marketing and business strategies, including Marketing Pixels, and translate complex findings into clear, actionable…
Added 9 mins ago
Graduate Geotechnical Engineer - 2027
Mott MacDonald
Vancouver, BC
As a participant in Blueprint, our new graduate program, you will embark on a structured three-year development journey designed in collaboration with an award-winning learning provider.…
Added 9 mins ago
Electrician
INNIO
Welland, ON
📈 Keep Growing: Access a robust tuition and professional development program, as well as internal training and career development opportunities to expand your skills and advance your…
Added 9 mins ago
M
Full-Stack Software Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…illustration experience. We are seeking a Full-Stack Software Engineer to join our Calculations Squad and develop capabilities that help advisors and customers make informed life insurance…
Added 23 mins ago
TR
JREQ203081 Staff Software Engineer I (Open)
Thomson Reuters
Toronto, ON
- Full-time
Own verified spec-driven development as a team-wide standard: define how acceptance criteria and evaluation datasets are written before implementation to specify a tool’s behavior, IR…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, develop, and maintain scalable backend services and responsive workforce applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to integrate WFM capabilities with CX platforms and enterprise systems while ensuring high performance and reliability.

Requirements

Requires 6+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and frontend technologies like React or Angular. Candidates should have proven experience in designing microservices, REST APIs, and efficient data models in relational databases.

Skills

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
Event-driven architecture
CI/CD
Jenkins
Kubernetes
Cloud-native development
Workforce management
SQL
Domain-driven design

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
OpenAPI
Swagger
Event-driven
CI/CD
Jenkins
Kubernetes
Cloud-native
Workforce Management
CX platforms
ACD
Domain-driven design
SQL
Kafka
RabbitMQ
Observability
Full stack
Software engineering
Enterprise software
Data modeling
Concurrency
Scalability
Reliability

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