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Added 3 mins ago
R
Stage - Hiver 2027-Stagiaire Technicien en Instrumentation/Internship - Winter 2027-Instrumentation Technician
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 3 mins ago
SC
General Helper – Lead Hand, Starbucks, Retail Food Services-Full-Time, 1-Year Contract, Maternity Coverage Possibility of extension up to 6 months (0034444001)
Sodexo Canada Ltd
Vaughan, ON
- Up to $21.69 CAD / hour
- Full-time
- Contract
Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million…
Added 3 mins ago
Facility Assistant I
Bunge
AB · Star, AB
The Facility Assistant I supports the daily operations of a grain and special crops facility by operating processing equipment, handling product movement, and assisting with receiving,…
Added 3 mins ago
Facility Assistant I
Bunge
AB · Bow Island, AB
The Facility Assistant I supports the daily operations of a grain and special crops facility by operating processing equipment, handling product movement, and assisting with receiving,…
Added 3 mins ago
Facility Assistant I
Bunge
Edmonton, AB · The Orchards At Ellerslie, AB
The Facility Assistant I supports the daily operations of a grain and special crops facility by operating processing equipment, handling product movement, and assisting with receiving,…
Added 3 mins ago
K
Overhead Crane Technician / Industrial Electrician
Konecranes
Dartmouth, NS
- Full-time
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry…
Added 3 mins ago
BP
General Manager - Boston Pizza West Springs
Boston Pizza
Calgary, AB
- Full-time
Are you a hands-on restaurant leader who thrives in a fast-paced, community-focused environment? Boston Pizza West Springs is looking for an energetic and experienced General Manager to…
Added 3 mins ago
CM
Vice-President, Information Management & Information Technology
Canadian Medical Association
Ottawa, ON · ON
- Full-time
…cybersecurity across the CMA. A highly engaged and collaborative leader, they will align IM/IT investments, platforms and practices with organizational strategy, enterprise architecture,…
Added 3 mins ago
A
Geotechnical Engineer -Project Manager
AECOM
Burnaby, BC
- $112,000 to $160,000 CAD / year
- Full-time
Budget & schedule management: Develop and manage budgets, forecasts, resourcing plans, and schedules; support invoicing in coordination with finance operations.
Added 3 mins ago
TT
Operational Excellence Specialist
TC Transcontinental
Aurora, ON
- Full-time
…services company, Canada's largest printer, and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed, educated and prosperous society, TC…
Added 3 mins ago
D
Maintenance Worker - Northern Manitoba Remote Camp Operations
Dexterra
Winnipeg, MB
- Full-time
Coordinate with camp departments to minimize downtime and support smooth operations.
Added 3 mins ago
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Chef - Remote Camp Northwestern Ontario
Dexterra
Thunder Bay, ON
- Full-time
Added 3 mins ago
GC
Unit Manager
Group Compass Ltee
Peterborough, ON
- Full-time
Creatively apply trendy food items and presentation to food service operations.
Added 16 mins ago
SC
Sales Solution Specialist, Healthcare & Senior Living
Sysco Canada Inc.
Quebec, QC
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 16 mins ago
CM
Vice-President, Information Management & Information Technology
Canadian Medical Association
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
…cybersecurity across the CMA. A highly engaged and collaborative leader, they will align IM/IT investments, platforms and practices with organizational strategy, enterprise architecture,…
Added 18 mins ago
Dock Leadhand
The Erb Group
Winnipeg, MB
…a Top Fleet Employer, and continue to be a safety industry…
Added 18 mins ago
Show Producer - Global News Toronto
Corus Entertainment
Toronto, ON
Added 18 mins ago
Show Producer - Global News Toronto
Corus Entertainment
Toronto, ON
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Supervisor
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Added 18 mins ago
Programmable Logic Controller Specialist ( PLC Specialist )
Ensign Energy Services Inc.
Nisku, AB
…field. This position reports directly to the Drilling Solutions Operations…
Added 32 mins ago
G
System Technical Support
Geek+
ON · Ontario, Canada
- Full-time
Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses…
Added 32 mins ago
AI
VP, Centralized Operations
Alectra Inc.
Woodbridge, ON
- Full-time
Are you a strategic and collaborative operations leader with a passion for safety, reliability, innovation, and customer service?
Added 32 mins ago
S
Environmental Specialist (Summer Student)
SUMMIT
AB · Alberta, Canada
- Internship
Summit, An Earth Services Company has become the industry leader in the environmental services sector with operations in Canada, the United States, and Australia. Our company focuses on…
Added 32 mins ago
SE
Assistant Site Superintendent, StreetSide Edmonton
StreetSide Edmonton
AB · Edmonton, AB
- Full-time
Reporting to the Director, Operations, as the Assistant Site Superintendent you will oversee on-site construction activities and assist in ensuring construction follows established design…
Added 32 mins ago
JH
Operations Manager - Hotel
JRoss Hospitality Recruiters
Huntsville, ON
- $65,000 to $75,000 CAD / year
- Full-time
Our client is seeking an experienced Operations Manager to join a well-established branded hotel in Huntsville, Ontario. Working closely with the General Manager, this hands-on leader will…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, develop, and maintain scalable backend services and responsive workforce applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to integrate WFM capabilities with CX platforms and enterprise systems while ensuring high performance and reliability.

Requirements

Requires 6+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and frontend technologies like React or Angular. Candidates should have proven experience in designing microservices, REST APIs, and efficient data models in relational databases.

Skills

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
Event-driven architecture
CI/CD
Jenkins
Kubernetes
Cloud-native development
Workforce management
SQL
Domain-driven design

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
OpenAPI
Swagger
Event-driven
CI/CD
Jenkins
Kubernetes
Cloud-native
Workforce Management
CX platforms
ACD
Domain-driven design
SQL
Kafka
RabbitMQ
Observability
Full stack
Software engineering
Enterprise software
Data modeling
Concurrency
Scalability
Reliability

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