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Added 3 mins ago
TN
Process Engineer
The NARMCO Group
Windsor, ON
- Full-time
The Narmco Group is an industry leader in the automotive industry for metal stamping and assembly. As a result of continuously growing our professional team, we have a challenging career…
Added 3 mins ago
CM
Vice-President, Information Management & Information Technology
Canadian Medical Association
Ottawa, ON · ON
- Full-time
…cybersecurity across the CMA. A highly engaged and collaborative leader, they will align IM/IT investments, platforms and practices with organizational strategy, enterprise architecture,…
Added 3 mins ago
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Geotechnical Engineer -Project Manager
AECOM
Burnaby, BC
- $112,000 to $160,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 3 mins ago
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Site Project Manager
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 3 mins ago
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Construction Support Administrator
Artemis Gold - Blackwater Project
BC
- Temporary
Be a safety leader and respect the traditional territories and culture of the Indigenous communities which host the project site.
Added 16 mins ago
SC
Sales Solution Specialist, Healthcare & Senior Living
Sysco Canada Inc.
Quebec, QC
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 16 mins ago
CM
Vice-President, Information Management & Information Technology
Canadian Medical Association
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
…cybersecurity across the CMA. A highly engaged and collaborative leader, they will align IM/IT investments, platforms and practices with organizational strategy, enterprise architecture,…
Added 18 mins ago
Show Producer - Global News Toronto
Corus Entertainment
Toronto, ON
Added 18 mins ago
Show Producer - Global News Toronto
Corus Entertainment
Toronto, ON
Added 18 mins ago
Program Manager, AI Enablement & Workforce Readiness
Talent Acquisition Team at Westland Insurance. Text reply only.
Toronto, ON · Surrey, BC
You have strong program and project management skills, including integrated planning, governance, risk and dependency management, budget oversight, vendor management, and executive reporting
Added 32 mins ago
AI
VP, Centralized Operations
Alectra Inc.
Woodbridge, ON
- Full-time
Are you a strategic and collaborative operations leader with a passion for safety, reliability, innovation, and customer service?
Added 32 mins ago
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Environmental Specialist (Summer Student)
SUMMIT
AB · Alberta, Canada
- Internship
You will carry out your duties in consultation with RRRM Project Managers on all matters. The primary duties include but are not limited to:
Added 32 mins ago
SE
Assistant Site Superintendent, StreetSide Edmonton
StreetSide Edmonton
AB · Edmonton, AB
- Full-time
Assisting in monitoring the project progress and schedules. Completing regular progress reports, checklists, logbook entries and other reports.
Added 43 mins ago
SL
Associate Software Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Participate in periodic weekend / after-hours work to support project implementations and system upgrades.
Added 43 mins ago
LC
Mechanical Design Engineer - Line Support
Linamar Corporation
Guelph, ON
- Full-time
Workday typically includes designing, having meetings with crossfunctional team, supporting prototype building and some validation and testing, depending on the stage of the project.
Added 43 mins ago
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Head of Merchandising
CHANEL
Toronto, ON
- Full-time
Manage critical paths and project plans to ensure alignment, timely execution, and clear team responsibilities.
Added 43 mins ago
BC
Student Equipment Coordinator
Bird Construction
Edmonton, AB
- Full-time
Student Equipment CoordinatorOur internships and Co-ops are designed to provide you with a business relevant project that will allow you to independently manage your own area of…
Added 43 mins ago
Manager, Finance Operations
Livingston International
Toronto, ON
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting,…
Added 45 mins ago
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Learning Leader, EY-Parthenon Canada (18-month contract)
EY-Parthenon
Toronto, ON
- Contract
The EY-P Learning Leader is responsible for shaping and executing the learning and capability-building strategy for the Canadian EY-P Canada practice. The role oversees learning across the…
Added 45 mins ago
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Learning Leader, EY-Parthenon Canada (18-month contract)
EY-Parthenon
Saskatoon, SK
- Contract
The EY-P Learning Leader is responsible for shaping and executing the learning and capability-building strategy for the Canadian EY-P Canada practice. The role oversees learning across the…
Added 45 mins ago
E
Learning Leader, EY-Parthenon Canada (18-month contract)
EY-Parthenon
Halifax, NS
- Contract
The EY-P Learning Leader is responsible for shaping and executing the learning and capability-building strategy for the Canadian EY-P Canada practice. The role oversees learning across the…
Added 45 mins ago
E
Learning Leader, EY-Parthenon Canada (18-month contract)
EY-Parthenon
Victoria, BC
- Contract
The EY-P Learning Leader is responsible for shaping and executing the learning and capability-building strategy for the Canadian EY-P Canada practice. The role oversees learning across the…
Added 45 mins ago
E
Learning Leader, EY-Parthenon Canada (18-month contract)
EY-Parthenon
Saint John, NB
- Contract
The EY-P Learning Leader is responsible for shaping and executing the learning and capability-building strategy for the Canadian EY-P Canada practice. The role oversees learning across the…
Added 45 mins ago
E
Learning Leader, EY-Parthenon Canada (18-month contract)
EY-Parthenon
Victoria, BC
- Contract
The EY-P Learning Leader is responsible for shaping and executing the learning and capability-building strategy for the Canadian EY-P Canada practice. The role oversees learning across the…
Added 45 mins ago
E
Learning Leader, EY-Parthenon Canada (18-month contract)
EY-Parthenon
Edmonton, AB
- Contract
The EY-P Learning Leader is responsible for shaping and executing the learning and capability-building strategy for the Canadian EY-P Canada practice. The role oversees learning across the…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, develop, and maintain scalable backend services and responsive workforce applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to integrate WFM capabilities with CX platforms and enterprise systems while ensuring high performance and reliability.

Requirements

Requires 6+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and frontend technologies like React or Angular. Candidates should have proven experience in designing microservices, REST APIs, and efficient data models in relational databases.

Skills

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
Event-driven architecture
CI/CD
Jenkins
Kubernetes
Cloud-native development
Workforce management
SQL
Domain-driven design

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
OpenAPI
Swagger
Event-driven
CI/CD
Jenkins
Kubernetes
Cloud-native
Workforce Management
CX platforms
ACD
Domain-driven design
SQL
Kafka
RabbitMQ
Observability
Full stack
Software engineering
Enterprise software
Data modeling
Concurrency
Scalability
Reliability

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