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Added 14 mins ago
CH
Dunnage/Coil Driver
Crown Holdings, Inc.
Toronto, ON
- Full-time
Crown Holdings, Inc. through it's subsidiaries, is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal…
Added 14 mins ago
CM
Vice-President, Information Management & Information Technology
Canadian Medical Association
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
The Vice-President, IM/IT will be a visible, compelling and highly engaged leader who brings energy, optimism and momentum to a team navigating significant change. They will establish trust…
Added 14 mins ago
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Community Residential Manager
Boardwalk
AB · Edmonton, AB
- Full-time
Ability to work independently (self managed) and with other Associates in a team environment
Added 15 mins ago
Vendor Managed Inv. Specialist
Source Atlantic Ltd.
Dartmouth, NS
Source Atlantic, The Bolt Supply House, and Soucie Salo have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over…
Added 15 mins ago
S
Bilingual Relocation Advisor 1 (French/English)
Sirva
Ottawa, ON
- $21.63 CAD / hour
Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and…
Added 15 mins ago
S
Relocation Advisor 1
Sirva
Ottawa, ON
- $21.63 CAD / hour
Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and…
Added 29 mins ago
AI
VP, Centralized Operations
Alectra Inc.
Woodbridge, ON
- Full-time
Are you a strategic and collaborative operations leader with a passion for safety, reliability, innovation, and customer service?
Added 29 mins ago
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Environmental Specialist (Summer Student)
SUMMIT
AB · Alberta, Canada
- Internship
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Added 29 mins ago
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Assistant Site Superintendent, StreetSide Edmonton
StreetSide Edmonton
AB · Edmonton, AB
- Full-time
Supervising and providing guidance to on-site team members.
Added 29 mins ago
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DevOps Engineer
Varonis
Vancouver, BC
- Full-time
The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously…
Added 29 mins ago
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Automation and Build Developer II
LMI Technologies
Burnaby, BC
- Full-time
Join our Software Operations team as a Build & Test Automation Engineer and become the engine behind how our code gets from a developer's keyboard to a sensor on that line.
Added 31 mins ago
Co-op/Intern - Environmental Engineer
Gerdau
Selkirk, MB
Gerdau Long Steel North America is a leader in mini-mill steel production and steel recycling in North America, with an annual manufacturing capacity of approximately 11.5 million metric…
Added 41 mins ago
SL
Business Systems Consultant, Technical Change, Release Governance & Operations
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
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Added 41 mins ago
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Vancouver, BC
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Account Manager
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Kamloops, BC
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Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta…
Added 41 mins ago
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Head of Merchandising
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Toronto, ON
- Full-time
…The Head of Buying & Merchandising will lead and develop our team, driving business growth in alignment with our financial and brand objectives. As an ambassador for our studio’s vision,…
Added 41 mins ago
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Critical Incident Mental Health Provider
LifeWorks
Winnipeg, MB · Saint John, NB · Thunder Bay, ON · Kingston, ON · Prince George, BC · MB · CAN-MB-Home Office
- Part-time
…shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection…
Added 41 mins ago
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Agent Logistique / Logistics Agent
RTX
Mirabel, QC
- Full-time
Collins Aerospace, une société du groupe RTX, est un leader des solutions technologiques avancées et intelligentes destinées à l’industrie mondiale de l’aéronautique et de la défense.…
Added 43 mins ago
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Inside Sales Representative
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AB · Edmonton, AB
- Full-time
Join Rexel: A Global Leader in Electrical Distribution
Added 43 mins ago
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Webber - Incident Response Technician - Infrastructure Management
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Hamilton, ON
- Full-time
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Human Resources Administrator
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- Full-time
…potential. Trotter & Morton Group of Companies is an industry-leader in safety, and we strive for an incident-free workplace in all aspects of our operations. If you have a strong work…
Added 43 mins ago
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Temp PT Chaplain
The Salvation Army in Canada
Vancouver, BC
- Part-time
Works as a team member of the Chaplaincy team and other community agencies.
Added 43 mins ago
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Nuclear Lead Estimator
Kiewit
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…reactors to Dept of Energy science, environmental and nuclear security mission capabilities. With these broad capabilities, we operate in the power utility, renewable energy, industrial,…
Added 43 mins ago
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Wall Panel Production Manager, Star Building Materials
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Rocky View No 44, AB · Rocky View County, AB
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Developing, supervising, and providing guidance to Production and Design team members.
Added 43 mins ago
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Sales Leader- Key Holder
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Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, develop, and maintain scalable backend services and responsive workforce applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to integrate WFM capabilities with CX platforms and enterprise systems while ensuring high performance and reliability.

Requirements

Requires 6+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and frontend technologies like React or Angular. Candidates should have proven experience in designing microservices, REST APIs, and efficient data models in relational databases.

Skills

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
Event-driven architecture
CI/CD
Jenkins
Kubernetes
Cloud-native development
Workforce management
SQL
Domain-driven design

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
OpenAPI
Swagger
Event-driven
CI/CD
Jenkins
Kubernetes
Cloud-native
Workforce Management
CX platforms
ACD
Domain-driven design
SQL
Kafka
RabbitMQ
Observability
Full stack
Software engineering
Enterprise software
Data modeling
Concurrency
Scalability
Reliability

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