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Added 10 mins ago
A
Sales Executive, SAP Professional Services
Accenture
Toronto, ON
- Full-time
…sales pursuit and close by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a…
Added 10 mins ago
T+
Guest Services Associate I - WorldMark Canmore
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Canmore, AB
- Full-time
Ability to give high priority to customer service.
Added 54 mins ago
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TECHNOLOGICAL ADVISOR
PMP SOLUTIONS
Quebec, QC
- Full-time
Acting as the liaison between the various customer and in-house teams, oversee the deployment of our solutions in sawmills.
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Calgary, AB
- Full-time
…dedicated to building strong business relationships and providing service excellence to support our customers' business…
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Medicine Hat, AB
- Full-time
…maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME…
Added 1 hour ago
R
Team Lead, Derivatives Confirmations, Commodities
RBC
Toronto, ON
- Full-time
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements
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Project & Procurement Coordinator
Canalta Controls Ltd
Red Deer, AB
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Motor Engineer
Intact Insurance UK
Halifax, NS
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Applying specialist technical advice across motor vehicle construction, use, repair and total loss decisions to support positive customer outcomes.
Added 1 hour ago
Manager, Production
I M P Group International Inc.
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Monitor and manage the Production organization to ensure that the organization meets the objectives of the production schedule, cost and quality of the product to the customer
Added 1 hour ago
A
Discovery Program - Project Management
ABB
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- Full-time
…proactively. You will be responsible for preparing accurate customer quotations, processing orders efficiently, and ensuring a seamless flow of information between sales, operations, and…
Added 1 hour ago
B
Cleaner
Boardwalk
Grande Prairie, AB
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Added 1 hour ago
AH
Administrative Support III
Alberta Health Services
AB · Edmonton, AB
- Temporary
…support emergent acute patient needs. Strong organizational, technical, interpersonal, accountable, problem solving and communication skills. Demonstrates reliability, initiative, good…
Added 1 hour ago
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IT Customer Support II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
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Added 1 hour ago
AH
Locksmith
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…in an institutional setting. Ability to read and interpret technical drawings, door hardware schedules, and life‑safety requirements. Familiarity with CMMS systems such as SimpleK and…
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Brampton, ON
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Year-Round Landscaper (Guaranteed 40 hours per week!)
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IC
Manufacturing Engineering Technologist
IMT CORPORATION
ON
- $71,800 to $103,300 CAD / year
- Full-time
…the production team in improving process efficiency, solving technical issues, and implementing continuous improvement initiatives. With strong project management, programming, and…
Added 1 hour ago
IC
Production Manager
IMT CORPORATION
ON
- $88,200 to $109,300 CAD / year
- Full-time
Added 1 hour ago
GE
Branch Supervisor - Welland
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Expedite orders, when necessary, to maintain a high level of Customer Service
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12 Month Contract E-Commerce Digital Coordinator
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Added 2 hours ago
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Resident Manager (Live-In) - Barrie
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Barrie, ON
- $35,000 to $38,000 CAD / year
- Full-time
…maintained to the SKPM standards. Responsible for all facilities service, repairs and leasing. Operate within our standards of safety, high quality customer service and efficient…
Added 2 hours ago
BB
Project Manager
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- $80,000 to $95,000 CAD / year
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Added 2 hours ago
JF
SAP Functional Analyst · Order to Cash
Johnvince Foods
Toronto, ON
- $90,000 to $110,000 CAD / year
Our Vision: To lead the way in redefining customer experiences through flavourful snacking and service solutions.
Added 2 hours ago
JF
Manager, SAP Solutions
Johnvince Foods
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
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Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 6+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to convert workforce needs into deliverable solutions.

Qualifications

6+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, develop, and maintain scalable backend services and responsive workforce applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to integrate WFM capabilities with CX platforms and enterprise systems while ensuring high performance and reliability.

Requirements

Requires 6+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and frontend technologies like React or Angular. Candidates should have proven experience in designing microservices, REST APIs, and efficient data models in relational databases.

Skills

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
Event-driven architecture
CI/CD
Jenkins
Kubernetes
Cloud-native development
Workforce management
SQL
Domain-driven design

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
Microservices
REST APIs
OpenAPI
Swagger
Event-driven
CI/CD
Jenkins
Kubernetes
Cloud-native
Workforce Management
CX platforms
ACD
Domain-driven design
SQL
Kafka
RabbitMQ
Observability
Full stack
Software engineering
Enterprise software
Data modeling
Concurrency
Scalability
Reliability

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