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Added 8 mins ago
Senior Manager, Accounting
OpenTable
Toronto, ON
…part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters…
Added 8 mins ago
Lead Service Technician - Audi Edmonton North
The Jim Pattison Auto Group
Edmonton, AB
…dealership. In this role, you will serve as a key technical leader within the Service Department, providing mentorship, guidance, and support to the technician team while ensuring repairs…
Added 23 mins ago
EG
Event Technical Lead- BMO Center, Calgary
Encore Global
Calgary, AB
- Full-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 23 mins ago
GD
DYNAMITE - Team Leader PT - Southgate Centre
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Part-time
…order to do so, you play an important role in the day to day operations of the store. You contribute to optimizing inventory management, and to increasing sales and customer satisfaction…
Added 37 mins ago
S
WasteBarge Deckhand - Tees
Svitzer
AB · Tees, AB
- Full-time
Assisting with mooring and unmooring operations
Added 37 mins ago
S
IT Technology Services Senior Specialist - Linux Administration, Hyperscaler, Pacemaker Operations
SAP
Toronto, ON
- Full-time
Enhanced Operations Service Senior Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for…
Added 38 mins ago
SI
Assignment Coordinator, Live Events
Solotech Inc.
Montreal, QC · Pointe-aux-Trembles, QC
- Full-time
To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals.…
Added 52 mins ago
E
Assistant Business Manager
ELEMIS
Edmonton, AB
- Full-time
This is a rare opportunity to become a key leader within ELEMIS’ highest-performing store across the UK and Ireland. As Assistant Business Manager, you’ll work in close partnership with the…
Added 1 hour ago
CO
Manager, Geographic Information Systems (GIS)
City of North Vancouver
North Vancouver, BC
- Full-time
…and familiarity with Microsoft 365. You understand municipal operations, asset management and public sector governance, and are able to translate complex technical information into…
Added 2 hours ago
TO
Clinical Care Leader, Wellness Program
The Ottawa Hospital
Ottawa, ON
- Full-time
The Clinical Care Leader (CCL), Wellness Family Medicine Clinic is responsible for planning and implementing the Wellness Clinic expansion to include a Primary Care Collective (PCC) model,…
Added 2 hours ago
SR
Assistant Restaurant Manager
Shaughnessy Restaurant
Vancouver, BC
- Full-time
We are looking for an energetic leader who enjoys being on the floor, thrives in a fast-paced environment, and takes pride in creating exceptional guest experiences. The successful…
Added 2 hours ago
Mission Manager, National Security, Mandiant
Google
Ottawa, ON
…solutions across multiple security domains, including: security operations, security architecture and engineering, cloud security, threat intelligence, incident response, threat hunting, or…
Added 3 hours ago
ME
Superintendent - Electrical Construction
Mass. Electric Construction Co.
Toronto, ON
- Full-time
The Electrical Superintendents’ responsibilities include but are not limited to the following: Supervise electrical operations on construction projects. Perform daily inspections of work…
Added 3 hours ago
AH
Coordinator
Alberta Health Services
Wetaskiwin, AB
- Part-time
You’re a caring, respectful, and organized leader who ensures our volunteers have meaningful ways to contribute to local health care sites. Volunteers visit with patients, assist with…
Added 3 hours ago
AH
CORe Lead - Recovery Alberta
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Health Shared Services is currently looking to add a Clinical Operational Readiness (CORe) Leader to the Connect Care Clinical Operations Informatics Office to support Recovery Alberta…
Added 3 hours ago
AH
Patient Care Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Are you a leader who thrives in a dynamic environment, who enjoys both the challenges and rewards of diverse, tertiary rehabilitation environment? Reporting to the Older Adult…
Added 3 hours ago
B
BIM Director
BPA
Montreal, QC
- Full-time
Reporting to the Vice President, Operational Excellence, you will play a strategic role at the intersection of engineering, technology, and operations.
Added 3 hours ago
SD
Drillers Assistant
Strata Drilling Group
Markham, ON
- $24.5 to $26.5 CAD / hour
- Full-time
- On-site
…$28.50?$31.50/hour.* Strata Drilling Group is a recognized leader in the Geotechnical and Environmental Drilling Industry, with operations in Toronto (Stouffville), Ottawa (Carlton Place),…
Added 4 hours ago
CG
foreman woman, landscaping
Canadian Grounds Inc.
Etobicoke, ON
- $36.3 to $38.46 CAD / hour
- Full-time
- On-site
…understanding of commercial landscape practices and job site operations * Ability to read and interpret landscape drawings and grading plans * Experience operating skid steers, mini…
Added 4 hours ago
WW
Rail Loader
Wallenius Wilhelmsen
BC · Annacis, British Columbia, Canada
- Full-time
Wallenius Wilhelmsen (WW) is a global leader in shipping and logistics, with over 155 years of experience and almost 10,000 employees across 29 countries. In Vancouver, we operate one of…
Added 4 hours ago
WW
Operations Supervisor
Wallenius Wilhelmsen
BC · Annacis, British Columbia, Canada
- Full-time
Operations Supervisor-Exciting Work, Great Team - Competitive Salary & Benefits
Added 4 hours ago
PL
Administrative Assistant
Pomeroy Lodging
Calgary, AB
- Full-time
…role, will be responsible for supporting the hotel's daily operations by providing comprehensive administrative assistance to the Areas Operations Manager/General Manager. This includes…
Added 4 hours ago
PL
People and Culture Manager
Pomeroy Lodging
Calgary, AB
- Full-time
Are you a people-focused leader who thrives on building strong teams, creating positive workplace experiences, and driving culture forward? Then the People & Culture Manager role at the…
Added 4 hours ago
BC
CSC Driver GR 26000
Batesville Casket Company
Brampton, ON · Toronto, ON
- Full-time
At Batesville Canada ULC, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to…
Added 4 hours ago
GD
Service Manager
Green Diamond Equipment
Alberton, PE
- Full-time
As a leader of service operations, the Service Manager will:

Closed listing

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

About employer

More about this job

Responsibilities

Design, build, test, and maintain scalable backend services and responsive workforce applications for forecasting, staffing, scheduling, adherence, and operational reporting. Integrate WFM capabilities with CX and enterprise systems, and contribute to API and event-driven design, cloud deployments, CI/CD, production support, and cross-functional delivery.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring Boot skills, and frontend experience with React or Angular and TypeScript. Candidates should also have experience with REST APIs, microservices, event-driven systems, SQL and relational databases, and cloud-based or containerized applications; WFM or CX platform experience is advantageous.

Skills

Java
Spring Boot
React
TypeScript
Node.js
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
CI/CD
Jenkins
Cloud-Native Applications
Containerization
OpenAPI/Swagger

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
REST APIs
OpenAPI
Swagger
Microservices
Domain-Driven Design
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
Forecasting
Staffing
Scheduling
Real-Time Adherence
Contact Centers
Customer Experience Platforms
ACD
Kafka
RabbitMQ
Jenkins
Kubernetes
CI/CD
Cloud-Native Applications
Containerization
Operational Research

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