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Added 16 mins ago
UH
Business Intelligence (BI) Developer
University Health Network
Toronto, ON
- Full-time
Reports to: Senior Manager, Business Intelligence & Reporting
Added 16 mins ago
LC
Sr. Manager, Product Development – Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
The Senior Manager, Product Development – Strategic Initiatives protects the quality, integrity and continuity of our existing Control Brand products when change is required.
Added 16 mins ago
Senior Officer, Operations
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Housing Programs team, in the Bilingual Senior Officer, Financing Operations position. In this role you will support projects approved under CMHC’s Affordable Housing Fund program…
Added 16 mins ago
MF
Analyst Finance (Full Time 1 Month Contract)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Full-time
- Other
…contract position of Analyst. The Analyst reports directly to the Senior Analyst and/or Manager. The Analyst works independently to prepare and analyze financial, statistical and portfolio…
Added 16 mins ago
HO
Digital Product Strategist
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
As a senior technology and strategy expert, the Digital Product Strategist operationalizes enterprise frameworks within product lines, focusing on stakeholder engagement and ensuring…
Added 16 mins ago
H
Senior Warehouse Operative Specialist
Humanoid
Burnaby, BC
- Full-time
As a Senior Warehouse Operative Specialist, you will take hands-on ownership of day-to-day warehouse and inventory operations at our Vancouver site.
Added 30 mins ago
G
Program Coordinator, Maintenance Excellence
Glencore
Sparwood, BC
- $85,000 to $100,000 CAD / year
- Full-time
Reporting to the Senior Lead, Maintenance Excellence, the Program Coordinator, Maintenance Excellence provides coordination, communication and administrative support for Asset Delivery and…
Added 30 mins ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
Senior Analyst, IT Security, Risk and Audit Management
Added 30 mins ago
ZC
Manager, Board Services & Corporate Governance
ZSA Canada
Toronto, ON
- Full-time
The role will work closely with the Vice President, Legal, senior management, Board and Committee members, external counsel and other internal and external stakeholders. The successful…
Added 30 mins ago
P
Senior Product Designer, Customer Growth
Priceline
Toronto, ON
- Full-time
…seamless flows, and solving hard product problems. This is a senior seat with serious ownership: Customer Growth helps Priceline build lasting relationships from the very first hello. If…
Added 31 mins ago
Benefits, Perks & Leaves Manager
SALT XC
Toronto, ON
The Manager, Benefits, Perks & Leaves is a senior individual contributor responsible for managing, supporting, and continuously improving Tracxtion’s benefits, employee perks, leaves, and…
Added 45 mins ago
TI
Scrum Master
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
Good facilitation, influence, and conflict resolution skills. Able to guide senior leaders, diverse teams, and stakeholders.
Added 45 mins ago
AC
Chief Executive Officer
Ahria Consulting
ON · Ontario, Canada
- $150,000 to $170,000 CAD / year
- Full-time
Progressive senior executive experience in a complex, mission-driven organization
Added 45 mins ago
PS
Network Administrator
PlanIT Search
Markham, ON
- $95,000 to $115,000 CAD / year
- Full-time
Work with senior engineers/architects on solution design and validation
Added 46 mins ago
BS
Gestionnaire de Projets TI - Livraison de solutions & CI/CD / IT Project Manager - Solution Delivery & CI/CD
Browns Shoes
Montreal, QC
- Full-time
Reports to: Senior Manager – Program Delivery
Added 46 mins ago
EV
Program Coordinator, Maintenance Excellence
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,000 CAD / year
Reporting to the Senior Lead, Maintenance Excellence, the Program Coordinator, Maintenance Excellence provides coordination, communication and administrative support for Asset Delivery and…
Added 46 mins ago
T
Senior Governance & Control Analyst
TD
Toronto, ON
- Full-time
Reporting to the Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, support all TDS businesses in adherence to regulatory and enterprise requirements, managing non-financial…
Added 46 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker– Investing and demonstrate your subject matter expertise in providing sound financial planning advice to…
Added 46 mins ago
RI
Safety & Environmental Advisor
Ram Iron & Metal Inc.
Toronto, ON
- $70,000 to $82,000 CAD / year
- Full-time
…communication and coordination with various personnel including Senior Management, coordinating required training, implementing safety processes and procedures as well as provide…
Added 46 mins ago
W
Electrical Engineer - Transportation & Buildings
WSP
Thornhill, ON
- Full-time
Contribute to client and stakeholder meetings, representing WSP’s technical expertise and values under the guidance of senior engineers.
Added 46 mins ago
C
Sr. Analyst, Risk Analytics
CIBC
Toronto, ON
- Full-time
As the Senior Analyst, Risk Analytics you will provide support on developing and producing portfolio risk dashboards and other regular reports to monitor Retail Lending portfolio…
Added 58 mins ago
D|
Director, Regulatory Affairs - Packaging Compliance & Packaging Creation - Global
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Full-time
…into clear, practical guidance for cross-functional teams and senior…
Added 58 mins ago
TC
Senior L3 Network Engineer (Network SME and Automation Lead)
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Senior L3 Network Engineer is the technical lead for the Switch Lifecycle Refresh Program, with responsibility for engineering design, migration planning, technical governance, advanced…
Added 58 mins ago
SC
Collections & Legal Recovery Specialists (Intermediate & Senior Opportunities)
Sonoma Capital Corp.
Winnipeg, MB
- Full-time
Collections Specialists (Intermediate & Senior Opportunities)
Added 58 mins ago
EV
Program Coordinator, Maintenance Excellence
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,000 CAD / year
- Full-time
Reporting to the Senior Lead, Maintenance Excellence, the Program Coordinator, Maintenance Excellence provides coordination, communication and administrative support for Asset Delivery and…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Good command of English, with strong verbal and written communication skills in cross-functional teams.

Nice to have:

Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, build, test, and maintain scalable backend services and responsive workforce applications for forecasting, staffing, scheduling, adherence, and operational reporting. Integrate WFM capabilities with CX and enterprise systems, and contribute to API and event-driven design, cloud deployments, CI/CD, production support, and cross-functional delivery.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring Boot skills, and frontend experience with React or Angular and TypeScript. Candidates should also have experience with REST APIs, microservices, event-driven systems, SQL and relational databases, and cloud-based or containerized applications; WFM or CX platform experience is advantageous.

Skills

Java
Spring Boot
React
TypeScript
Node.js
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
CI/CD
Jenkins
Cloud-Native Applications
Containerization
OpenAPI/Swagger

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
REST APIs
OpenAPI
Swagger
Microservices
Domain-Driven Design
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
Forecasting
Staffing
Scheduling
Real-Time Adherence
Contact Centers
Customer Experience Platforms
ACD
Kafka
RabbitMQ
Jenkins
Kubernetes
CI/CD
Cloud-Native Applications
Containerization
Operational Research

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