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Added 4 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 4 mins ago
EI
DEVOPS & CLOUD INFRASTRUCTURE LEAD
EMERES INC.
Montreal, QC
- Full-time
Mentor DevOps/SRE (Site Reliability Engineer) engineers and set standards for deployment and operational practice
Added 4 mins ago
EI
DevOps Engineer
EMERES INC.
Montreal, QC
- Full-time
We're looking for a DevOps Engineer to help build and run the infrastructure our engineering teams ship on. Working under the DevOps & Cloud Infrastructure Lead, you'll build CI/CD…
Added 28 mins ago
Backend Engineer, Payments & Risk
Stripe
Toronto, ON
Good understanding and practical knowledge in cloud based services (e.g. gRPC, GraphQL, Docker/Kubernetes, cloud services such as AWS, etc.)
Added 34 mins ago
BS
Technical Lead
Brainhunter Systems Ltd
Toronto, ON
- Contract
8+ years building and operating complex enterprise digital products, including experience as a Technical Lead, Staff Engineer or senior full-stack developer.
Added 34 mins ago
M
Senior Programmable Voice Engineer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Programmable Voice Engineer to develop programmable voice capabilities, call control services, media processing, and API-driven communications infrastructure…
Added 34 mins ago
EI
AWS DEVOPS & INTEGRATION ENGINEER
EMERES INC.
Montreal, QC
- Full-time
We're looking for an AWS DevOps & Integration Engineer to deploy and support the AWS environments our customers run on, and to help our developers get new technologies working cleanly…
Added 1 hour ago
SI
Cloud Engineer
Spait Infotech
Canada
- Full-time
Support containerized workloads using Docker and Kubernetes.
Added 1 hour ago
A
Middleware Specialist
Apptad
Montreal, QC
- Contract
Hands-on experience with Cloud platforms (Azure or AWS), Docker/Podman containers, Kubernetes / OpenShift
Added 1 hour ago
QW
Observability Engineer
Quantum World Technologies Inc.
Montreal, QC
- Contract
We are looking for an experienced Observability Engineer to design, implement, and maintain enterprise observability solutions across cloud, application, infrastructure, and distributed…
Added 1 hour ago
AI
Oracle EDQ Platform Engineer
Aptino, Inc.
Brampton, ON
- Contract
We are looking for an experienced Oracle EDQ Platform Engineer to support the migration of Oracle Enterprise Data Quality (EDQ) from on-premises environments to Microsoft Azure Cloud.
Added 1 hour ago
RC
DevOps Engineer
RAPS Consulting Inc
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
We are looking for an experienced DevOps Engineer – Production Support with strong expertise in AWS, CI/CD, Terraform, GitHub, SRE, and production support to support highly available,…
Added 1 hour ago
E
Software Engineer II
Emburse
Toronto, ON
- Full-time
…engaging and interconnected set of system solutions. As an engineer, you will enhance the experiences of your customers, solve interesting challenges, and design new solutions. Emburse,…
Added 1 hour ago
LC
Site Reliability Engineering I
Loblaw Companies Limited
Brampton, ON
- Full-time
The Site Reliability Engineer I will run the production environment by monitoring availability and taking a holistic view of system health. You will build tools and systems to manage…
Added 1 hour ago
E
Software Engineer II
Emburse
Toronto, ON
- Full-time
…engaging and interconnected set of system solutions. As an engineer, you will enhance the experiences of your customers, solve interesting challenges, and design new solutions. Emburse,…
Added 1 hour ago
A
Terraform Developer / HALIFAX, NS (Onsite) - FTE
AceStack
Halifax, NS
- Full-time
We are looking for a Terraform Developer / Cloud Infrastructure Engineer with strong hands-on experience in Azure, Terraform, Kubernetes, CI/CD, Python, Databricks, and Snowflake. The ideal…
Added 1 hour ago
V
Data Engineer
VySystems
Halifax, NS
- Contract
Containerization: Docker image management; orchestration via Kubernetes/OCP4
Added 1 hour ago
ZS
DevOps Engineer or Platform Engineer with AI - FTE
Zodiac Solutions, Inc
Halifax, NS
- Full-time
Role: DevOps Engineer or Platform Engineer with AI
Added 1 hour ago
EC
Software Engineer II
Emburse Chrome River
Toronto, ON
- Full-time
…engaging and interconnected set of system solutions. As an engineer, you will enhance the experiences of your customers, solve interesting challenges, and design new solutions. Emburse,…
Added 1 hour ago
HR
AI Forward Deployed Engineer - CRM & Marketing
Hard Rock Digital
Remote, Canada
- Full-time
- Remote
We're hiring an AI Forward Deployed Engineer to build agentic and generative AI for CRM and Marketing. You'll ship production features, not prototypes, that help us acquire, engage, and…
Added 2 hours ago
Applied AI Engineer
ContactMonkey
Toronto, ON
…and how a containerized workload gets deployed and observed. Kubernetes familiarity is a strong…
Added 2 hours ago
IC
Forward Deployed AI Engineer – System Test Automation
Infomatics Corp
Ottawa, ON
- Contract
We are seeking a Forward Deployed AI Engineer (FDE) to accelerate the real-world adoption of AI within our End-to-End System Test Automation. This role focuses on taking AI tools and…
Added 3 hours ago
H
AI Engineer (Agentic Systems)
HCLTech
Canada
- Full-time
Azure OpenAI Service, Azure Cognitive Search / AI Search, Azure Container Apps / Azure Kubernetes Service (AKS), Azure App Services.
Added 3 hours ago
M
Cloud & AI Solution Engineer
Microsoft
Toronto, ON
- Full-time
…challenges in the AI era? Join us as a Cloud & AI Solution Engineer - Azure Platform for enterprise and commercial customers at…
Added 5 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, develop, and maintain scalable backend microservices and responsive frontend applications for workforce management systems. Collaborate with cross-functional teams to integrate WFM capabilities with CX platforms, HR systems, and enterprise data platforms.

Requirements

Requires 8+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and React or Angular. Candidates should have hands-on experience with workforce management solutions and distributed system design.

Skills

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
REST APIs
Microservices
Workforce Management
CI/CD
Jenkins
Cloud-native development
Event-driven architecture
SQL
Containerization
AWS

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility opportunities
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
PostgreSQL
REST APIs
Microservices
Workforce Management
CI/CD
Jenkins
AWS
Amazon Connect
Event-driven architecture
Containerization
Kubernetes
Kafka
RabbitMQ
Domain-driven design
OpenAPI
Swagger
SQL
Cloud-native
CX platforms
Operational reporting
Forecasting
Staffing
Scheduling
Performance optimization
Technical documentation

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