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Added 5 mins ago
CB
Bakery Production Team Lead - FT + Benefits - West Bedford / Larry Uteck
COBS Bread
Bedford, NS
- Full-time
You are a positive leader and fast learner with a willingness to learn all operations within the bakery
Added 5 mins ago
SD
Genesis Program - Canada Services Associate Consultant
Siemens Digital Industries Software
Oakville, ON
- Full-time
…(Mech/Electrical), Manufacturing Engineering, Manufacturing Operations, System Architecture, and Migrations/Integrations. We also align to trends (such as creating CI/CD continuous…
Added 5 mins ago
KI
Architect, Machine Learning (Principal Scientist)
Kinaxis Inc.
Canada
- Full-time
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides…
Added 5 mins ago
C
Application Security Developer
Clio
Toronto, ON
- Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 20 mins ago
PG
Human Resources Team Lead
PCV Group inc - Personnel Chez Vous Recruitment Services
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
A people leader first. You coach, you mentor, you develop HR business partners, and you genuinely enjoy it
Added 20 mins ago
CM
Housekeeping Team Leader - Québec-Charlevoix Club Med Charlevoix
Club Med
Quebec, QC
- Temporary
Added 20 mins ago
A
Discovery Program - Operations
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
You will complete the rotational program with Electrification Smart Power. ABB's Smart Power division is the technology leader, with solutions that make power supplies smart, connected and…
Added 20 mins ago
Facilities Coordinator
Dye & Durham Talent Team
Toronto, ON
Coordinates with Building Operations, Property Management for general repairs and maintenance of facility.
Added 50 mins ago
CH
Night Shift Manager
Covenant Health Canada
AB · Edmonton, AB
- Part-time
Reporting to the Senior Officer, Urban Acute & Primary Care Operations the Site Shift Manager provides site-wide operational and clinical leadership across all patient care units at the…
Added 50 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
We are seeking an experienced Financial Leader that can work with various stakeholders within the Finance and Accounting function as well as our Customer Service organization. This…
Added 50 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 50 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 50 mins ago
UO
Instructional Support Coordinator – WE Accelerate
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…and practice of workintegrated learning (WIL) as a thought leader and key provider of high-quality curriculum, courses, and programs in this…
Added 50 mins ago
UO
Coordinator, Desk Services & Operations
University of Waterloo
Waterloo, ON
- Full-time
The Coordinator, Desk Services and Operations is responsible for the coordination of Front Desk operations, which includes scheduling and supervision of all Front Desk student-staff in five…
Added 50 mins ago
TC
Warehouse Shipper / Reciever
TopBuild Corp.
Edmonton, AB
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 50 mins ago
EB
Key Holder - Jo Malone London - Parttime - Chinook Centre - Calgary AB
ELC Beauty LLC
Calgary, AB
- Part-time
…first step towards a long term and fulfilling career with a leader in prestige…
Added 50 mins ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON · TPCA Waterloo
- Full-time
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by…
Added 50 mins ago
T
Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
Teleperformance
Waterloo, ON · Quebec, QC · NB · NS · PE · MB · SK · NL · TPCA Waterloo
- Full-time
Rôle et profil : Expert(e) client(e) en opérations I Affiché sous : Agent(e) bilingue de soutien aux entreprises numériques Lieu : En présentiel – TPCA Waterloo / À distance hors Ontario…
Added 50 mins ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
…optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales . You will…
Added 50 mins ago
T
Sales Coach
Teleperformance
Toronto, ON · TPCA Toronto
- $90,000 CAD / year
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 50 mins ago
T
B2B Sales Supervisor
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and…
Added 50 mins ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
…optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and developing the sales teams focusing on outbound sales of Google…
Added 50 mins ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 50 mins ago
T
Bilingual French Customer Service Specialist - Hybrid Onsite
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP est un leader mondial de la gestion de l’expérience client et de l’externalisation des processus d’affaires des centres de contact. Avec plus de 500 000 employés, TP a développé une…
Added 50 mins ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, build, test, and maintain scalable backend services and responsive workforce applications for forecasting, staffing, scheduling, adherence, and operational reporting. Integrate WFM capabilities with enterprise and contact center systems, support cloud-native delivery and CI/CD, and collaborate with cross-functional teams to deliver reliable solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring Boot skills, and frontend experience with React or Angular and TypeScript. Candidates should have experience with WFM products, REST APIs, microservices, event-driven systems, relational databases, and cloud or containerized applications; AWS and Amazon Connect experience are preferred.

Skills

Java
Spring Boot
React
TypeScript
Node.js
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
Cloud Computing
Containerization
CI/CD
AWS
System Integration

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
REST APIs
OpenAPI
Swagger
Microservices
Domain-Driven Design
Event-Driven Architecture
PostgreSQL
SQL
AWS
Amazon Connect
NICE WFM
Verint
Calabrio
Genesys WFM
Aspect
Alvaria
Kafka
RabbitMQ
Jenkins
Kubernetes
CI/CD
Workforce Management
Contact Center
ACD Integration

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