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Added 4 mins ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 4 mins ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 4 mins ago
S
Specialist, Cloud Infrastructure (Solution Architect)
SaskPower
Regina, SK
- Full-time
As a member of SaskPower’s out of scope team, this position is responsible for acting as a leader and central point of contact, providing expert advice and direction related to cloud…
Added 4 mins ago
P&
Gestionnaire des Projets Technique / Technical Project Manager
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 4 mins ago
P&
Gestionnaire Principal, Synchronisation de l'approvisionnement / Senior Manager, Supply Synchronization
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 4 mins ago
GT
ADMS Test Manager
Grid Transformation
Canada
- Full-time
We are seeking an ADMS Test Manager who can connect electric-distribution operations, delivery risk, and structured test management. You will work with control-room personnel, distribution…
Added 4 mins ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are hiring a Senior Systems Engineer to join our Infrastructure & Operations team. This is a senior, hands-on infrastructure role focused on Linux systems, virtualization, physical and…
Added 4 mins ago
ME
Corporate Controller
MNP Executive Search & Professional Recruitment
Nepean, Ontario
- Full-time
Lead, mentor, and develop accounting team members across multiple locations.
Added 4 mins ago
C
Senior Specialist Procurement Category-IT
CN
Quebec, QC
- Full-time
…measurable commercial value, support safe and reliable rail operations, and strengthen supplier performance across CN. Working within the category management framework, the role…
Added 4 mins ago
DG
Housekeeping Leader - Chef d'équipe à l'entretien ménager - Campement minier (Fly-in/fly-out)
Dexterra Group
Quebec, QC
- Full-time
Added 4 mins ago
CR
Inside sales and admin help for Automotive Auction
Canadian Remarketing Group Inc.
Calgary, AB
- Full-time
…coordinating inspections, and assisting with auction day logistics. Team members collaborate closely with sales, operations, and inspection staff to ensure a smooth, customer-focused…
Added 4 mins ago
B
Technical Specialist II
BMO
Toronto, ON
- Full-time
As part of our DevOps/SRE team, you will play a key role in designing, building, and operating resilient, secure, and scalable infrastructure that supports our critical business…
Added 4 mins ago
V
Senior HRIS Functional Analyst (PeopleSoft HCM)
Vertage
Montreal, QC
- Contract
We are seeking an experienced HRIS Functional Analyst to join a dynamic HR Analytics & Insights team. In this role, you will serve as a strategic partner to HR and IT stakeholders,…
Added 4 mins ago
B
Senior Consultant - Commercial Operations & Analytics
Beghou
ON · Durham, ON
- Full-time
…various work streams and provide thought leadership. You will lead project teams and play a pivotal role in guiding internal stakeholders toward project…
Added 7 mins ago
RT
Gestionnaire en consultation / Consulting Manager - PACE
Rio Tinto
Montreal, QC
- Full-time
Ayez un impact durable sur un éventail de groupes de produits, d’opérations et de fonctions
Added 7 mins ago
RT
Gestionnaire du contrôle de gestion commerciale/ Commercial Controllership Manager
Rio Tinto
Montreal, QC
- Full-time
Added 7 mins ago
Bilingual Senior Specialist, Cloud Infrastructure Operations Engineering
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team in the Bilingual Senior Specialist, Cloud Infrastructure Operations Engineering position. In this position, you will be responsible for…
Added 7 mins ago
RT
Senior Adviser Project Management
Rio Tinto
Kitimat, BC
- Full-time
Lead the delivery of high-impact projects that support the future success and performance of Rio Tinto operations in Kitimat.
Added 7 mins ago
RT
Superintendent Mine Control
Rio Tinto
Labrador City, NL
- Full-time
We are looking for a Superintendent Mine Control to lead our Mine Control team and drive operational excellence across mine dispatch, asset health monitoring, and communications systems.…
Added 7 mins ago
RT
Supervisor Mobile Maintenance
Rio Tinto
Labrador City, NL
- Full-time
We are looking for a Supervisor - Mobile Maintenance to lead maintenance crews in the safe and cost-effective delivery of production and maintenance targets. In this role, you’ll coordinate…
Added 7 mins ago
RT
Supervisor Ore Delivery System (ODS)
Rio Tinto
Labrador City, NL
- Full-time
Lead safe, reliable shift operations that help the Ore Delivery System meet production goals and keep people and equipment protected.
Added 7 mins ago
RT
Gestionnaire principale(e), Contrôle financier / Senior Manager, Controllership
Rio Tinto
Montreal, QC
- Full-time
Added 7 mins ago
RT
Engineer Enterprise Asset Management
Rio Tinto
Kitimat, BC
- Full-time
Combine master data expertise with hands-on engineering and asset management work, creating a pathway into future engineering opportunities across operations.
Added 7 mins ago
RT
ELYSIS- Spécialiste en industrialisation d'équipements mécaniques / Industrialization Specialist - Mechanical Equipment
Rio Tinto
Montreal, QC
- Full-time
Vous travaillerez en collaboration avec l’équipe de conception, l’équipe des opérations et les experts des différents domaines concernés. Vous aurez les responsabilités suivantes :
Added 7 mins ago
RT
ELYSIS - Conseiller Sénior Technologie réfractaire/ Sr Refractory Technology Specialist
Rio Tinto
Saguenay, QC
- Full-time
…équipes d’ELYSIS des secteurs Technologie, Industrialisation et Opérations afin de concrétiser de nouveaux concepts. Vous ferez partie d’une équipe qui dirige les activités de développement…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence, intraday management, and operational reporting in telecom and contact center environments. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design, build, test, and maintain scalable backend services and responsive workforce applications for forecasting, staffing, scheduling, adherence, and operational reporting. Integrate WFM capabilities with enterprise and contact center systems, support cloud-native delivery and CI/CD, and collaborate with cross-functional teams to deliver reliable solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring Boot skills, and frontend experience with React or Angular and TypeScript. Candidates should have experience with WFM products, REST APIs, microservices, event-driven systems, relational databases, and cloud or containerized applications; AWS and Amazon Connect experience are preferred.

Skills

Java
Spring Boot
React
TypeScript
Node.js
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
SQL
Workforce Management
Cloud Computing
Containerization
CI/CD
AWS
System Integration

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
REST APIs
OpenAPI
Swagger
Microservices
Domain-Driven Design
Event-Driven Architecture
PostgreSQL
SQL
AWS
Amazon Connect
NICE WFM
Verint
Calabrio
Genesys WFM
Aspect
Alvaria
Kafka
RabbitMQ
Jenkins
Kubernetes
CI/CD
Workforce Management
Contact Center
ACD Integration

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